Welcome to My Voice for Globalstar and SPOT

We are dedicated to creating products that fit your life, keep you safe and bring you peace of mind when you are enjoying the world outside of cellular coverage. By working with UserVoice, we have created My Voice to let your voice be heard, gather your ideas for improvement, new products development and improved customer experience. While we cannot guarantee that any specific ideas will be implemented, we will ensure that your ideas and comments play a role in future updates, process and products.

Using My Voice
1 – Share your ideas. First check to see if it’s already been suggested and if so, vote for your favorites!
2 – If you have a new suggestion, submit it below.
3 – Ideas are reviewed for clarity, language and impact.
4 – If an idea has been considered for additional review, we’ll update its status.

My Voice for Globalstar and SPOT is a public forum, so we discourage you from providing any personal information within your ideas including account information.

  • Hot ideas
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  • My feedback
  1. Make the screen text larger

    I need a microscope to see read the display. Either use all, large text and ditch the icons, or just use icons that are as large as possible and eliminate the text. SOMETHING. The backlighting is poor. Imagine, in an emergency, in the dark, can't find reading glasses, iphone camera is dead, and I cant read the screen to save my life. It's like you compromised to please everyone, and the result is poor. ALLOW me to pick a GUI format, eg. LARGE TEXT ONLY

    6 votes

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    2 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  2. Design a SPOT X bag to protect the SPOT X from the water

    My Spot X remains on my deck bag of my kayak while I paddle. Constant sea water spray and immersion make me wonder how well it will stand up to this constant abuse. My previous Gen 3 was also kept in a waterproof nylon bag with a clear window that allowed full function while it was inside. I cannot find a bag designed for the SPOT X that serves the same purpose.

    5 votes

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    1 comment  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  3. Create an Essential Minimum plan.

    Create an Essential Minimum plan. I was willing to pay $ 50 annually for 20 messages and the SOS service

    6 votes

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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  4. Beep every 5 minutes if there are unread messages

    Beep on new message.

    There should be an option to beep every (1/5/10/30 minutes) when there is an unread message.

    This would seem so simple to implement and so obviously necessary that it should have been done already.

    I don’t want to check the spot 300 times a day, but I DO want to know if a plan has changed.

    It should also have an option to beep if a message you sent has not been marked as sent within 60 minutes - so you can attend to getting better signal.

    21 votes

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    2 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  5. Routes showing timeline

    I want is to see the route in a timely fashion. The new system has only dots connected which gives you a big spider net but in the old system the dots were numbered so you could follow the directions easily.

    23 votes

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    2 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  6. The new functionality of the new mapping seems to be a step (or more) backwards.

    Trying to find anything is not intuitive. Roll back the software to a earlier version, or give users to choice of installing the older software.

    17 votes

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    3 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  7. Simplify

    Mapping is complicated and frustrating. Neither I, nor my viewers, want to spend hours trying to figure out how to use your new platform. Simplify things. The shared page should have some VERY SHORT instruction as to how to view things. The average viewer will likely give up trying to see where the asset is on a given day. Will likely not renew my subscription ( had it for nearly 10 yrs).

    17 votes

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    2 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  8. Internal battery, that is wall rechargeable.

    As a backpacker every ounce counts so extra batteries for me are a down fall for this satellite messenger. I’d like to see an internal battery with an external charging port that I could recharge with battery bank or solar panel.

    9 votes

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    1 comment  ·  SPOT Gen4  ·  Flag idea as inappropriate…  ·  Admin →
  9. Switch Plan via My Account

    I’d love to be able to switch my plan via my account page. You seem to have an account management system that is stuck in the 1990s.

    15 votes

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    started  ·  0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  10. Change Sync Error Message when Account is Suspended

    When your account is suspended and you update the firmware, the sync step errors out. Instead of an error message, inform the user that the Sync option cannot be performed while the account is suspended.

    4 votes

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    1 comment  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  11. Better user guide and self help option

    Started trying to set up my new Spot X more than 2 hours ago. I'm still working on it, and I don't think I'm close to done. The documentation you published is substandard where it isn't outright misleading. The whole thing seems deliberately designed to be as confusing as possible. I've managed to turn it on and pay for an account. Nothing after that has worked as expected.

    13 votes

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    2 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  12. Spot X compas

    A tutorial on how to use the compass would be very helpful.

    8 votes

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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  13. Where are my Tracks?

    I just spent 15 mins trying to find my tracks and now have given up. This is so poor. What happened to the easy simple straight forward link on my old profile page. - My Tracks ? what is happening ?

    2 votes

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    0 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  14. Offer Canadian dollar pricing

    These products are widely sold across Canada yet you don’t offer plans in Canadian dollars.. as Canadian users we are getting burned on exchange rates like crazy! We are supporting your product and helping you line your pockets, help us... help us not have to empty are pockets so much to use these devices. Please start to offer Canadian dollar pricing! Or at the very least offer outside of US customers a discount of some sort.

    3 votes

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    1 comment  ·  SPOT Billing  ·  Flag idea as inappropriate…  ·  Admin →
  15. Now that my wife has used the new software for a while she wants you to know that she still hates it.

    It is called "usability testing". You missed that step. The new mapping software is the brainchild of some manager who does not have a clue. I learned a long time ago that if you have to spend $2 to keep an existing customer happy, you have to spend $5 to acquire a new customer. Really bad idea irritating your customers. You do realize that most customers who are unhappy do not complain. They just move on.

    18 votes

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    1 comment  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  16. Old mapping tracks were numbered PLEASE bring this back

    My wife finds the new map useless when trying to find my current location. Simply add numbers to the track like it was :)

    2 votes

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    0 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  17. improving the quick start guide

    This looks like a kick-***, well-designed product. But getting started needs a boost!

    I got stuck on "LED button test" Step 1.

    First, no image describing what the button names are (e.g., the "Track" button). So I downloaded the user guide and saw the button layout on page 6 (SIX!). Who knew track == map pin icon?!

    Then I got stuck on Step 2. Track and Power buttons have a clear detente. I could not push the SOS + Help buttons no matter how hard I pressed. No help on the LED/Button test. Then I found your help videos. No…

    1 vote

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    0 comments  ·  SPOT Gen4  ·  Flag idea as inappropriate…  ·  Admin →
  18. Allow updating devices through the app.

    Allow devices to be updated via Bluetooth through the app. Not everyone has computers anymore.

    3 votes

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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  19. See Other SPOT X Users in My Hiking Party

    I would like to be able to see other SPOT X users in my hiking party on the topo map. This may be a security concern, but if each of us gave permission to see each other's location, that would be incredible and an advantage over your competitors.

    13 votes

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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  20. Make coordinates automatically send with message without needing to check box

    Please update firmware to be able to automatically send coordinates with text messages without needing to check location box every time. It is so easy to overlook when sending a message. Should be able to set it one way or the other and forget it!

    35 votes

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    4 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
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