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  • My feedback
  1. Re-instate the Basic Plan for Check-in and SOS only.

    My subscription has gone up 180% in the last 2 years - I am starting to look at alternatives.
    I don't need or want all the other features that I am now forced to pay for.

    241 votes
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      17 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Offer short-term subscriptions outside of United States

      SPOT should offer the option of a subscription that lasts for one month only.

      Many users don't use their devices regularly and therefore are disadvantages by subscriptions that last for one whole year at a time.

      229 votes
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        15 comments  ·  Rental / On Demand  ·  Flag idea as inappropriate…  ·  Admin →
      • Enable clients to deactivate their account online

        Enable clients to deactivate their account online as opposed to having to call Customer Relations

        216 votes
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          12 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
        • Discount for customer loyalty

          I've been a customer since 2008. My usage/features remain the same, but my annual fee has increased from $99 to $232. Now you are breaking out and adding another fee, which will increase my plan to $260.
          I can get a superior plan from Garmin for the same money. And unless you adopt ethical billing practices, and treat your existing customers better, I will cancel SPOT at the end of my subscription.

          164 votes
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            4 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
          • Allow me to test SOS and Help buttons

            I would feel more comfortable with my device if I could test SOS and Help buttons before my trip.
            You could implement a "test mode" feature where I can press SOS and Help buttons and the messages are only visible in my account, but not sent to NSD or GEOS.

            135 votes
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              4 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
            • Longer Data Storage

              I would like to see SPOT save the history of a customer's trip inside the account for the life of the account.
              Strava (iPhone) for example retains all you have done and it offers summaries"

              122 votes
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                4 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
              • Phone app to edit message profiles and device settings.

                It will make changes on your message profiles easier and faster.
                Even better it It could be integrated with your phone agenda.

                102 votes
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                  0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
                • Ideas to remain competitive compared to Inreach and others

                  Spot has three disadvantages compared to Inreach (and other Iridium-based) devices: (1) only one-way communication; (2) only pre-programmed messages; (3) reduced satellite coverage of the Globalstar network (not only global coverage but also local, e.g. in valleys, behind ridges is reduced with the Globalstar sats compared to Iridium). These differences make the Inreach devices extremely attractive and SPOT needs to come up with strong services in order to remain competitive.

                  This brings me to the following ideas for Spot to have a selling proposition:

                  Tight tracking intervals:
                  Inreach's minimal tracking interval for plans that mortals can afford is 10mins (there…

                  100 votes
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                    2 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
                  • Altitude reporting

                    It is very useful to see altitude in tracking points for pilots.

                    93 votes
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                      5 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
                    • I would like to see SPOT fee reduced after each year of staying on the plan, and at some point the fee would be waved or drasticly reduced.

                      Your rates are excessive and I will not continue to promote Spot at it's present rate. SPOT reps and previous reps should have a Zero-fee acount for the life of the active account. That will motivate them to continu to promote your product to others. Long-term contracts are a real turn-off to infrequant users.

                      89 votes
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                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                      • multi year subscription with a discount

                        I would like to see multi year packages put together with a reduced price point. I would like to see discount offered for new units to include old customers I find it wrong to make the offer to just new. After all old customers are the ones keeping the subscriptions and supporting the system in place and they get penalised because of it. This is wrong.

                        80 votes
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                          1 comment  ·  Rental / On Demand  ·  Flag idea as inappropriate…  ·  Admin →
                        • USB capable Spot for Power on my Longer Rides where no batteries are available.

                          Would like to see USB capability for Power on Spot III, Batteries are not always available on some of my long rides, say South America, Some European countries etc.

                          80 votes
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                            1 comment  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
                          • A user friendly findmespot website

                            The Findmespot website is difficult to use. I use the website only a few times a year and struggle to find the where I need to go to make changes or find out what I need to find out.

                            It's by far the worst website to navigate of the many I use.

                            69 votes
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                              3 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
                            • Add paypal payment option

                              I would prefer to use paypal instead of providing my credit card

                              69 votes
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                                1 comment  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                              • 65 votes
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                                  1 comment  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
                                • Allow firmware update over the air

                                  I only use smartphones and tablets, so I cannot download the firmware updater to update my device. I always need to do this using someone else's computer.
                                  Allowing device firmware to be updated over the air would be great.

                                  62 votes
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                                    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Allow more then just the last 50 wp on map

                                    If a viewer wants to follow a recorded track he must work through each page with 50 points. It would be great if the whole or at least a larger part of a journey could be seen on the map at once

                                    61 votes
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                                      3 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 61 votes
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                                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Stop automatic charge of yearly costs on my credit card! This has to be a manual process!

                                        I want a manual process instead of an automatic charge of my credit card for the yearly subscriptioin!!! I haven't seen this behavior from any other company! This is a shame and doesn't allow your customers to quit the service if they don't agree with a price increase or don't need the service anymore!
                                        In general, your yearly subscriptioin price increase with almost double the price within 3 years for the exact same service is exorbitant and impudent! Decrease costs or you will loose a lot of customers and market share...

                                        59 votes
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                                          4 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Quarterly subscription price

                                          I only use my Spot for a few months out of the year, and $300+ is too much.

                                          51 votes
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                                            1 comment  ·  Rental / On Demand  ·  Flag idea as inappropriate…  ·  Admin →
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