Welcome to My Voice for Globalstar and SPOT

We are dedicated to creating products that fit your life, keep you safe and bring you peace of mind when you are enjoying the world outside of cellular coverage. By working with UserVoice, we have created My Voice to let your voice be heard, gather your ideas for improvement, new products development and improved customer experience. While we cannot guarantee that any specific ideas will be implemented, we will ensure that your ideas and comments play a role in future updates, process and products.

Using My Voice
1 – Share your ideas. First check to see if it’s already been suggested and if so, vote for your favorites!
2 – If you have a new suggestion, submit it below.
3 – Ideas are reviewed for clarity, language and impact.
4 – If an idea has been considered for additional review, we’ll update its status.

My Voice for Globalstar and SPOT is a public forum, so we discourage you from providing any personal information within your ideas including account information.

  • Hot ideas
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  • My feedback
  1. Routes showing timeline

    I want is to see the route in a timely fashion. The new system has only dots connected which gives you a big spider net but in the old system the dots were numbered so you could follow the directions easily.

    20 votes
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    2 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  2. Beep every 5 minutes if there are unread messages

    Beep on new message.

    There should be an option to beep every (1/5/10/30 minutes) when there is an unread message.

    This would seem so simple to implement and so obviously necessary that it should have been done already.

    I don’t want to check the spot 300 times a day, but I DO want to know if a plan has changed.

    It should also have an option to beep if a message you sent has not been marked as sent within 60 minutes - so you can attend to getting better signal.

    13 votes
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    2 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  3. The new functionality of the new mapping seems to be a step (or more) backwards.

    Trying to find anything is not intuitive. Roll back the software to a earlier version, or give users to choice of installing the older software.

    13 votes
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    1 comment  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  4. Simplify

    Mapping is complicated and frustrating. Neither I, nor my viewers, want to spend hours trying to figure out how to use your new platform. Simplify things. The shared page should have some VERY SHORT instruction as to how to view things. The average viewer will likely give up trying to see where the asset is on a given day. Will likely not renew my subscription ( had it for nearly 10 yrs).

    13 votes
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    1 comment  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  5. Now that my wife has used the new software for a while she wants you to know that she still hates it.

    It is called "usability testing". You missed that step. The new mapping software is the brainchild of some manager who does not have a clue. I learned a long time ago that if you have to spend $2 to keep an existing customer happy, you have to spend $5 to acquire a new customer. Really bad idea irritating your customers. You do realize that most customers who are unhappy do not complain. They just move on.

    16 votes
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    1 comment  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  6. Switch Plan via My Account

    I’d love to be able to switch my plan via my account page. You seem to have an account management system that is stuck in the 1990s.

    8 votes
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    started  ·  0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  7. Make coordinates automatically send with message without needing to check box

    Please update firmware to be able to automatically send coordinates with text messages without needing to check location box every time. It is so easy to overlook when sending a message. Should be able to set it one way or the other and forget it!

    27 votes
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    4 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  8. Better user guide and self help option

    Started trying to set up my new Spot X more than 2 hours ago. I'm still working on it, and I don't think I'm close to done. The documentation you published is substandard where it isn't outright misleading. The whole thing seems deliberately designed to be as confusing as possible. I've managed to turn it on and pay for an account. Nothing after that has worked as expected.

    8 votes
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    1 comment  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  9. Tracking Way Points must be Numbered on Historic Map

    I use SPOT to track my Kayaking Adventures. On the old system, I could quickly look at a map, after an adventure and see my tracking way points, and they were numbered. I use a screen shot of each of my mapped adventures, to incorporate into my videos.

    Please add a function, such that the # of the way point, can appear on the historic map (like it used to).

    This is an important feature when teaching others, about the appropriate way to navigate.

    Without the tracking # on the historic map, the map is useless to use.

    Please add…

    13 votes
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    1 comment  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  10. See Other SPOT X Users in My Hiking Party

    I would like to be able to see other SPOT X users in my hiking party on the topo map. This may be a security concern, but if each of us gave permission to see each other's location, that would be incredible and an advantage over your competitors.

    9 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  11. Numbered location pins

    Location pins should be numbered on mapping. I previously had spot connect and my wife could log in to see where I was on her iPhone. Now all she sees is dropped pins

    13 votes
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    1 comment  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  12. Show percentage of battery left

    I like to check the level of juice left in my tracking device battery. I like to know when it sends the low battery alert how much time before it sleeps?

    18 votes
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    0 comments  ·  SPOT Trace  ·  Flag idea as inappropriate…  ·  Admin →
  13. Get SPOT Tee Shirts!

    Start selling SPOT Gear, like Tee Shirts, Hats, Jackets, Etc.

    19 votes
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    2 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
  14. A "MY ACCOUNT" address book

    Bad software
    Could you please put a column off to the Left that shows who each # or email belongs too? Maybe also add an address book I can easily click on a name and add it to my contacts. I would like to be able to enter the info once then be able to access it when I need to change it?

    2 votes
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    2 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  15. Change Sync Error Message when Account is Suspended

    When your account is suspended and you update the firmware, the sync step errors out. Instead of an error message, inform the user that the Sync option cannot be performed while the account is suspended.

    2 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  16. In order of messages received

    It would be nice if a multiple message(s) received (from a long worded, single message) were listed in chronological order, especially on the app.

    11 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  17. How about posting a banner on your web site when it is not working. I cannot update any profile information

    at 3:35 PM today, your web site is totally stalled as I try to update info for my check in profiles. You need to post a heading that the web site is down.

    5 votes
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    0 comments  ·  SPOT Legacy  ·  Flag idea as inappropriate…  ·  Admin →
  18. Contacts/waypoint + setting sync without usb connection

    Contacts/waypoint + setting sync without usb connection. It should be possible to sync such kind of data via bluetooth and IOS/Android app.

    5 votes
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    2 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  19. Signal strength indicator on SPOT X

    Add signal strength indicator to top bar of screen or something, anything, that indicates the signal strength so we can optimally aim the device.

    51 votes
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    1 comment  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  20. Spot X compas

    A tutorial on how to use the compass would be very helpful.

    3 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
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