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  1. Monthly Flex Plans for SPOT GEN3

    Important enough to generate another comment. I love your product, and even though I was on hold for 40 minute until customer service picked up they were extremely pleasant (talked to billing rep as well), but the annual cost for me is excruciating painful given I only hike a couple times a year if I am lucky. Please give us the same option you have provided to GEN X. Thank you!

    12 votes
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      2 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
    • renewal niotifications via email

      It would be helpful for members to receive a renewal notification atleast 1 month in advance

      11 votes
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        1 comment  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
      • I'd like to turn OFF auto billing or remove my credit card!

        I want to turn off auto billing so I don't have a $300 credit card charge on my bill for something I'm not using currently!

        7 votes
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          1 comment  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
        • Make it easier to contact you!

          Unbelievable. I can't even see if my account is current or not. Log in, password forgotten, answer question about first car, entering it. Nothing but the same. Sent me a new password or I'll move on to your competitor.

          6 votes
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            2 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
          • Monthly Plans for Spot Gen 3

            I'm not sure why there isn't a monthly plan for ALL of the SPOT devices. Most of us will only use the service for 1+ months a year, and to pay each month just for that one few weeks is insane.

            12 votes
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              1 comment  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
            • Website & App

              Your website and app are super clunky. You would sell more products if your website and apps didn't look and function like they were from the 1990's.

              If you'd like help. I work for a company that can handle those exact needs. Raizlabs in Oakland California.

              Thank you!

              4 votes
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                1 comment  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
              • How about contact details that work. We have been trying to contact you for several weeks now. The country code for Australia keeps defaulti

                How about contact details that work, none of the phone numbers work and the email form is non existance. We have been trying to contact you for several weeks now. The country code for Australia keeps defaulting to Cocos Island, making the SMS feature inactive.

                2 votes
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                  1 comment  ·  Phone  ·  Flag idea as inappropriate…  ·  Admin →
                • Make your website my account page mobile friendly please!

                  Please make this site mobile friendly so we can edit on the go!

                  5 votes
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                    0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                  • A web site that actually works. I am becoming a very dissatisfied customer.

                    I can't reach anyone to find out why my cost has increased so much. The web site is useless. I am looking for alternatives.

                    4 votes
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                      0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                    • Send us an acknowledgement emails when you charge our credit card along with amount

                      You charged my credit card for this year's bill, but never sent anything letting me know that you did so.
                      I know that you sent an email telling me 2 months before that you will be charging.

                      3 votes
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                        0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                      • Turning off my spot

                        I do not want to be a spot customer any more. I have called 3 times and been placed on hold forever. Cancel my account and confirm to me by email

                        2 votes
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                          0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                        • Basic customer service

                          Option to cancel annual contract and remove device from account on web-site rather than requiring phone call from UK which is never answered but kept on hold!

                          2 votes
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                            0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                          • Add voice contact number

                            All in all just a terrible website. Can’t get rid of the cookie banner in the display the feedback tab works sometimes there is absolutely no contact information you have a credit card on file for me that is voided it was compromised I was trying to enter a new credit card and field as I’ve said, and absolutely horrible website

                            2 votes
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Ability to re-queue failed sent messages (and, better yet, option to auto-queue)

                              If a sent message fails, it'd be awesome if I could simply re-send it as opposed to having to type it in again. Even better, I'd prefer that failed messages were automatically re-queued and tried again with the next message fetch.

                              6 votes
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                                0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
                              • how do i stop recurring payments

                                I'm not sure if this is a feature, if it is please let me know, but i would like to be able to turn off recurring payments. I go elk hunting once a year in the fall and will pay my bill before i go. If I end up not going one year i would like to not have to pay for the service.

                                Also, if you could have smaller bundles, like one month or maybe a three month package, that would be great, paying for a year long service of 260 dollars is a bit over kill for only…

                                2 votes
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                                  0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                                • Cancel

                                  I’ve been trying to cancel the spot account for the second time. Spot has charged my card 224. And change.
                                  This account has been canceled and now I’ve been on hold for 45 min., no response.
                                  If this is how customer service is how are you really any good to me in an emergency. I will be disputing these charges with my bank. This should be considered fraud when there’s no way to cancel online and can not reach spot by phone.

                                  1 vote
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                                    0 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Improve service & pricing before OneWeb and SpaceX make SPOT obsolete in a couple years

                                    Both of those companies are engaged in projects to fill the sky with thousands of broadband Internet providing satellites with initial offerings beginning in 2019 for OneWeb and 2020 for SpaceX. Virtually every ISP along with companies offering services such as SPOT will become obsolete. Times change and I don't see how Globalstar and SPOT will survive without some extraordinary type of new features and capabilities at a price point requiring only pocket change to compete with the pricing that will be offered by the space companies.

                                    2 votes
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                                      0 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 1 vote
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                                        0 comments  ·  Phone  ·  Flag idea as inappropriate…  ·  Admin →
                                      • User friendlyness

                                        This is not the easiest app or computer interface. If you need to send a message or read a message, most likely you are in a stressed situation. I have used my spots to send a message. Can’t figure it in a normal setting to test. If I login to the web site I can find the tracking, but no way to view or send a message.
                                        On the actual spot I have a hard time sending a message
                                        Great idea just need to be able to do things faster

                                        1 vote
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                                          0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Reclamação

                                          Liguei por duas vezes e não fui atendido. Dia 20/09/2018 14:40

                                          1 vote
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                                            0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
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