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  1. Monthly Flex Plans for SPOT GEN3

    Important enough to generate another comment. I love your product, and even though I was on hold for 40 minute until customer service picked up they were extremely pleasant (talked to billing rep as well), but the annual cost for me is excruciating painful given I only hike a couple times a year if I am lucky. Please give us the same option you have provided to GEN X. Thank you!

    39 votes
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      13 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
    • Website & App

      Your website and app are super clunky. You would sell more products if your website and apps didn't look and function like they were from the 1990's.

      If you'd like help. I work for a company that can handle those exact needs. Raizlabs in Oakland California.

      Thank you!

      7 votes
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        1 comment  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
      • SEND SPOT TEXT MESSAGES WITH A LINK

        It would be most helpful when a text message is sent via SPOT if the geographic coordinates were sent as an internet link. As it is now the text message comes through with numbers that have to be cut and pasted in google in order to see where the message was sent from.

        5 votes
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          0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
        • Associate a *.gpx file to the map

          Improve in the map the possibliity to associate a *.gpx file would be great, because is importante for us know if someone is off the track.

          2 votes
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            0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
          • One that works

            One that wil pick me up anywhere in the world

            1 vote
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              0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
            • Pourquoi offrir des forfaits mensuels pour le SPOT X seulement. Il serait intéressant d'avoir aussi un tel forfait mensuel pour le SP

              Add a monthly service for the SPOT GEN3.
              offrir un forfait mensuel pour le spot Gen3 au lieu du forfait annuel existant obligatoire. Pourtant c'est deja le cas pour le SPOT X.

              1 vote
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                0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
              • Remote SPOT App sync with tracking database

                Add ability to remote sync tracking messages to Iphones. I went out today and put my phone on airplane mode. After 4 miles and quite a climb, i was able to check the SPOT app for my track, but nothing was available. As explained by tech spt, if your device is not receiving cellular data, airplane mode, you will not receive the most current messages. Certainly understand that.

                Add functionality to include a "Remote Sync" button in the Message area to down load the last, as example, 3 hours of tracking if available. Place a limit on the range of…

                1 vote
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                  0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
                • Training

                  I am a new Spot Gen 3 owner and user. I have been eternally frustrated with the lack of training and support for new users. The manuals provide decent technical information but no practical information. For a device that is intended to be a lifeline for users, i am extremely disappointed in the available training. As a sidetone, your Youtube videos are embarrassing. there are silly, marketing videos that provide no information for new users. I continue to play with the device and test it but i must admit that it scares me to rely on it with so little…

                  2 votes
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                    1 comment  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
                  • Custom ICon on Map

                    Many of us use Spot for other than hiking. It would be cool if you could allow us to choose an Icon, instead of the default foot print. Like, gyroplane (me), airplane, kayak, boat, skis, jeep, etc.

                    1 vote
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                      0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
                    • When sending an alert to do a firmware update, include the new version#

                      When sending out an Email or social media post about a new Spot3 firmware version#, especially when you send out multiple such reminders about the same exact update, please include the version# of the new version in the alert, so users can quickly check whether they have already installed it. I've now seen 3 separate alerts for the 8/17/18 update to version 010400-010200-010200-010200, and none of them have mentioned the new version#, thereby requiring me to waste time repeatedly re-running the updater, just to be sure I'm still up to date.

                      4 votes
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                        0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
                      • 1 vote
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                          0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
                        • Indicate when a check-in message was actually sent, not before

                          The current behavior of the green "sent" indicator lighting up even when a check-in message was not ACTUALLY sent is EXTREMELY misleading and nearly caused an unnecessary emergency call on a recent trip. The "20 minute (and more) delay" is not widely advertised nor widely known. This specific behavior is causing me to start shopping for a different device.

                          3 votes
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                            0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
                          • Allow for Multiple Preset Messages

                            Allow the custom and check in buttons to send more than one per-drafted message. Press check in for message one (I’m ok) Double press check in for message two (Going to sleep). This would allow for 4 total messages to better communicate. You could even make it a button combination like hold down power and check in for four five seconds for message preset two etc

                            3 votes
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                              0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
                            • the gen 3 Has a designFailureThat being the coversOver the helpOr SOSButtons

                              I recommend a fix for this of a elastic band to fit around the device to secure those two tabsThe tabs being looseOn the one I haveA 16th at 3/32Inch We'll eventually lead toThat coverBeing pulled off the device or damagedTo the point of Uselessness. this Would be a inexpensiveFixYou re Representative Just suggestedIf theyPull-up in the first year you'll replace a deviceIf it doesn'tI'll let him put a cover onProtect it. It would be more cost-effectiveFor you to ProvideSome type of the other cover to protectThat button coverage

                              1 vote
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                                0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
                              • unhappy still

                                My idea is to for you to accurately map my data points at the time interval I have specified. I have it set to 5 minutes and the last tracking was done at the 10 minute interval. Also you say that the Gen 3 has a motion detector in it so it will only send data points when I am moving.,..,.,.,.,.,well if you look at my last track there was a time when the bike was not moving but 4 datapoints were still transmitted. I am not very happy with you folks

                                1 vote
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                                  0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
                                • battery indicator, would be god to know if i should change the batteries before they die when i need it most

                                  battery indicator, would be good to know if i should change the batteries before they die when i need it most

                                  3 votes
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                                    1 comment  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Improve the rober covers on the Spot gen3, so that no catastrophic damages could happen to the devices

                                    I'm myself using a lot my Spot Gen 3 in sea/wet weather conditions and unfortunately for me during one of my chalenges the spot gen 3 got entirely damaged (completely destroyed, U/S) by water getting inside of it via the micro USB port.

                                    In deed the rubber cover not being strongly 100% watertight let some of the sea water got inside of the device hence the spot gen 3 tracker completely out of service. Not working at all anymore, impossible to turn it on.

                                    This incident happened while I was doing the crossing in solo with a kayak of the…

                                    1 vote
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                                      0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
                                    • How about NO SPAM Advertising Cookies since you charge $$$$

                                      Just purchased 2 and within 3 minutes I AM HATING this company already. I clicked on extend TIME and you wiped out my FORM ... NOW I am wasting even more time with this. Totally bad CSR process.

                                      1 vote
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                                        0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Why offer me a promo code if you are not going to honor it?

                                        I received an email offering a promo code for renewing my subscription, at a reduced rate, and your website will not honor it.
                                        I bought your product in good faith.
                                        Crooked monkey business, is what I say.

                                        2 votes
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                                          0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Make updating of the device easier

                                          When you update your settings, there is no convenient tab to "üpdate your device" on the same page as the Default/Settings. Therefore, there is no way of knowing if one's device has absorbed the change to the settings. It then is a convoluted way of having to do the whole initiation process again, and the desktop shortcut doesn't work.

                                          3 votes
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                                            0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
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