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  1. Send us an acknowledgement emails when you charge our credit card along with amount

    You charged my credit card for this year's bill, but never sent anything letting me know that you did so.
    I know that you sent an email telling me 2 months before that you will be charging.

    59 votes
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      8 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
    • Monthly Flex Plans for SPOT GEN3

      Important enough to generate another comment. I love your product, and even though I was on hold for 40 minute until customer service picked up they were extremely pleasant (talked to billing rep as well), but the annual cost for me is excruciating painful given I only hike a couple times a year if I am lucky. Please give us the same option you have provided to GEN X. Thank you!

      39 votes
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        13 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
      • Website & App

        Your website and app are super clunky. You would sell more products if your website and apps didn't look and function like they were from the 1990's.

        If you'd like help. I work for a company that can handle those exact needs. Raizlabs in Oakland California.

        Thank you!

        7 votes
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          1 comment  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
        • spot trace for drones.

          a lightweight spot trace under 30g. for drone use. drone market is booming. and all drone trackers on market are cell tower base. a satellite tracker is way better. can be marketed for unlimited other uses. small lipo batteries will do the trick.

          3 votes
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            0 comments  ·  SPOT Trace  ·  Flag idea as inappropriate…  ·  Admin →
          • SEND SPOT TEXT MESSAGES WITH A LINK

            It would be most helpful when a text message is sent via SPOT if the geographic coordinates were sent as an internet link. As it is now the text message comes through with numbers that have to be cut and pasted in google in order to see where the message was sent from.

            5 votes
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              0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
            • Emailing coordinates before deleting

              I went to download my locations and found it only saved back 16 pages. With unlimited tracing this did not go far back in my holiday so I have lost much of the trip info.
              My idea is to save say 110 locations in a buffer and when the buffer is full email the the oldest 100 locations to the user and then delete the buffer. That way you do not need to save locations and the user will get all locations to do with what they like. One format is good enough as if you are using them then…

              3 votes
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Wireless firmware update

                I just paid for a SPOT X, then paid for activation , and for a service plan, and for GEOS … and cannot use my device because my computer’s OS is too old to manage the firmware updatefile. So I need to buy a new computer, or find a friend.
                Surely any device that can communicate by satellite can be tweaked to support wireless firmware update?

                4 votes
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                  0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
                • RAM Mount bracket for SPOT X

                  Gen 3 and Tracker are supported by RAM Mount brackets. Please work with RAM Mount to add a bracket for SPOT X

                  3 votes
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                    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
                  • Number of spots on map in the table ?

                    One good information is to have the number of each spot visisble on the map in the table. more easy to identify what we want to map.

                    Another point is to eliminate the "Share" object that prevent us on amc and android to click on + and - or the street view icon. Please ...

                    Impossible to zoom to without a mouse ...

                    Best wishes, Marc

                    4 votes
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                      0 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
                    • Set the time from satellite

                      What I expected: Time would set itself periodically from the satellite(s)

                      What happened: The device continually showed it was 2010

                      Details: To save battery, this could happen on first power-on after syncing, then only whenever contact with the GPS happened.
                      I'd expect several "levels" of configuration:
                      1) Get everything from the satellite, use my location to find the right timezone.
                      2) Let me specify the time zone.
                      3) Let me specify everything.

                      10 votes
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                        0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
                      • 3 votes
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Offer a SpotX Device Updater for Linux.

                          Currently the SpotX Device Updater only supports Windows and MacOS. It would be great if you supported a Device Updater for Linux.

                          5 votes
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                            0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
                          • 1 vote
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                              0 comments  ·  SPOT Trace  ·  Flag idea as inappropriate…  ·  Admin →
                            • Antenna

                              on the x spot, the antenna is too fragile at the base, the in reach of garmin seems much more resistant. it would be something to see again in your next project, thank you

                              1 vote
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Outstanding customer service!

                                I recently used your customer service and hand an outstanding representative who assisted me. My problem was operator error, and your representative helped me immediately after verifying my information. What a great asset to your company!! I continue to recommend friends to your product and your customer service continued to solidify my actions.

                                1 vote
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                                  0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                                • get rid of cookie asking thing

                                  maybe come up with some way that the site saves my "cookie" preferences as every god dam time I load teh page it asks me to provide my cookie preference and every time I save them ? WTF

                                  6 votes
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                                    0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                                  • app

                                    If the Spot App could be used by others to view the map updates that would be awesome. Then loved ones can "participate" with the adventure from their smartphones.

                                    The current website to share location info works fine for a computer, but is very difficult for smartphone users.

                                    1 vote
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                                      0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Associate a *.gpx file to the map

                                      Improve in the map the possibliity to associate a *.gpx file would be great, because is importante for us know if someone is off the track.

                                      2 votes
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                                        0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
                                      • One that works

                                        One that wil pick me up anywhere in the world

                                        1 vote
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                                          0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
                                        • make webpage work

                                          step 3 will not let me continue on chrome

                                          1 vote
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                                            0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
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