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  1. Send us an acknowledgement emails when you charge our credit card along with amount

    You charged my credit card for this year's bill, but never sent anything letting me know that you did so.
    I know that you sent an email telling me 2 months before that you will be charging.

    59 votes
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      8 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
    • Outstanding customer service!

      I recently used your customer service and hand an outstanding representative who assisted me. My problem was operator error, and your representative helped me immediately after verifying my information. What a great asset to your company!! I continue to recommend friends to your product and your customer service continued to solidify my actions.

      1 vote
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        0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
      • get rid of cookie asking thing

        maybe come up with some way that the site saves my "cookie" preferences as every god dam time I load teh page it asks me to provide my cookie preference and every time I save them ? WTF

        6 votes
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          0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
        • how do I find my milage?

          Is there a way to see how many miles/km were tracked?

          1 vote
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            0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
          • app

            If the Spot App could be used by others to view the map updates that would be awesome. Then loved ones can "participate" with the adventure from their smartphones.

            The current website to share location info works fine for a computer, but is very difficult for smartphone users.

            1 vote
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              0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
            • make webpage work

              step 3 will not let me continue on chrome

              1 vote
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                0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
              • Make your website my account page mobile friendly please!

                Please make this site mobile friendly so we can edit on the go!

                8 votes
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                  0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                • Please add quick start guide link

                  There is a user guide link on the customization page. Please add quick start guide link there.

                  1 vote
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                    0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                  • My Locations - Map - Improve display and filters

                    I have never experienced a worse user interface. I'm trying to use this data for a world record certification and it's impossible to set the times on the map. I've tried using Chrome and Firefox. When I try and set dates and times for the filter, I can set the date but not the times. The boxes appear but you can't put data in them to change the time. I've got to be honest, this is terrible.

                    1 vote
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                      0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                    • Prices wont show

                      when setting up a new account, the website wont show me the subscription plans, so I cant complete my account or use my new Spot X. Later on, it says "internal error" please try again later.

                      2 votes
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                        0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                      • Two different logins???

                        You seem to have two different systems online. One is your store, with which I use my email address to login. The other is your ongoing maintenance system, where billing etc. is stored -- this requires a different username, specifically not an email address. THIS IS INSANE. In 2018, nobody does this. Nobody. Please use one front end to access all your back end stuff, from previous orders of new equipment to ongoing billing and address issues. Please fix this.

                        1 vote
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                          0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                        • Make i clearer/simpler!

                          All I wanted to do was add another e-mail to those who're notified of my location, but your instruction were convoluted/incorrect and clear as mud! C'mon! I shouldn't have to wade so deeply into your system and FAQs to do something so simple!

                          3 votes
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                            0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                          • ability to end billing from website

                            i cannot find a way to remove my master card from billing, I also see no way to end billing and stop all services. I have been on hold for some time to attain this now. very frustrating. it is doubtful we will use globalstar in the future because of this.

                            6 votes
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                              1 comment  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                            • Ease of activation improvement

                              Give better instructions on activation process, have reliable contact ability for customer support. Example- I have no idea what I am supposed to write in the "device name" box. Also, having trouble activating my new device and attempting to submit via email a question/report of my issue. Upon submission I get a message stating that this service is not available. What do I do now?

                              1 vote
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                                0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                              • Why is there no 400 minute pa

                                I purchased the Sat Phone for emergency purposes only. I travel with my RV through areas where there is no other phone service. Myself and I am sure many others do this for the same reason. I don’t need a 1500 plan as I will not use all those minutes. I have probably only used maybe 45 minutes in the 3 years I have owned the phone. This to me is a money grab. If I cannot get a smaller plan I will not be renewing my contract. I know of many people in my area that are considering the…

                                3 votes
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                                  0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                                • Put more than one Spot on the map

                                  We should be able to put multiple devices on one map: the on demand spot plus another spot.

                                  2 votes
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                                    0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Provide average speed between points

                                    Maybe have a overall distance listed within your website. I should be able to figure out my average speed using basic math once I have the total distance traveled between my starting and finishing point. Maybe this is already a feature embedded within your website. If it is than I digress to my first point that your website is not user friendly.

                                    1 vote
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                                      0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Contact me

                                      Pat my bill?

                                      1 vote
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                                        0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Delete Our Account

                                        Please delete the account for SHENTON COLLEGE - CUST0050581754
                                        We no longer require this service and refund our CC forthwith.

                                        1 vote
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                                          0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Banking

                                          Your account numbers do not work with online banking. You can not have a decimal in the number. Simply removing the decimal does not fix the problem. It is very difficult to pay my bill.

                                          1 vote
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                                            0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
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