Welcome to My Voice for Globalstar and SPOT

We are dedicated to creating products that fit your life, keep you safe and bring you peace of mind when you are enjoying the world outside of cellular coverage. By working with UserVoice, we have created My Voice to let your voice be heard, gather your ideas for improvement, new products development and improved customer experience. While we cannot guarantee that any specific ideas will be implemented, we will ensure that your ideas and comments play a role in future updates, process and products.

Using My Voice
1 – Share your ideas. First check to see if it’s already been suggested and if so, vote for your favorites!
2 – If you have a new suggestion, submit it below.
3 – Ideas are reviewed for clarity, language and impact.
4 – If an idea has been considered for additional review, we’ll update its status.

My Voice for Globalstar and SPOT is a public forum, so we discourage you from providing any personal information within your ideas including account information.

What features and functionality would you like us to see next?

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  • Hot ideas
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  1. Longer Data Storage

    I would like to see SPOT save the history of a customer's trip inside the account for the life of the account.
    Strava (iPhone) for example retains all you have done and it offers summaries"

    175 votes
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      11 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
      planned  ·  S Admin responded

      We are actively developing a new mapping and storage system. Please check back for future updates on this project.

    • More User Friendly

      To make it easier to cancel subscription. I contacted someone months ago to have our subscription cancelled and thought it had been. To find out it had not. We have not used the Spot device since last year. Now I call and have to be called back or to call again to just cancel my account when I was told after the first year it could be cancelled at anytime.

      7 votes
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        3 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
      • Make your website my account page mobile friendly please!

        Please make this site mobile friendly so we can edit on the go!

        14 votes
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          1 comment  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
        • ability to end billing from website

          i cannot find a way to remove my master card from billing, I also see no way to end billing and stop all services. I have been on hold for some time to attain this now. very frustrating. it is doubtful we will use globalstar in the future because of this.

          11 votes
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            1 comment  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
          • Other valid VISA payment options.

            More payment options - debit Visa cards. I have such a card that is recognized by other companies/websites as a VALID VISA card. Payment is directly taken from my bank account, regardless of account. Unable to complete the transaction to pay my account.

            1 vote
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              1 comment  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
            • 15 votes
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                0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
              • Spot Mentors

                This is something I've been doing for 10 years. Get people onto using Spot and help them with every aspect. I know you guys have 24/7 help but people need to be encouraged to familiarize themselves with the use of the device so they get comfortable with it. Most times before they phone you for help ,they have already been frustrated by the account or the device and get rid of it

                1 vote
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                  0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                • More flexible minute plans

                  Have more flexible plans. I pay for the minimum amount of minutes for a hefty price tag. Each year I may use less then 5 minutes total yet the minimum plan is something like 750 minutes. For some folks the pricing structure is very high. You may pick up incremental business and further retain people like with phones for emergency use.

                  12 votes
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                    1 comment  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                  • Show referrals on customer account

                    When I have people that use me as a referral it would be nice to see the available credit

                    1 vote
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                      0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                    • ACCOUNT D

                      Hello, I write concerning Customer Account # CUST0050544303 for an Australian based account.

                      On 8 December 2018 I renewed the contract for 12 months. I write to check that the Contract Renewal Date shown of "12/07/2019" actually refers to 7 December 2019 (I assume 2/07/2019 is the American date format).

                      Can you please confirm my current contract runs a full 12 months period, ending on 7 December 2019?

                      Finally, to avoid this confusion for others, can I suggest that FindMeSpot set up its date formats in each country in a format that is consistent with that countries accepted date format?

                      1 vote
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                        0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                      • Have you changed satellites?

                        After rather doubting my daughter in law when she borrowed my SPOT to climb Kilimanjaro and had a few check in failures I have now had a couple of failures on safari in South Africa. It has never failed me before from many places in the world and was wonderful in China where they blocked internet. Now heading for the desert so will be especially careful to find clear open spaces.

                        1 vote
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                          0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                        • Geofence for SPOT

                          Create geofence feature where I can assign one or more devices to it and be notified if the device leaves or enters the defined geofence

                          19 votes
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                            1 comment  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                          • SPOT map would smartly draw lines between Start/End of trips. Manual drawing of tracks also.

                            Developing a way to enable a trace to be drawn between location points? Both in the app and the SPOT account. A trail between waypoints would make the app/site far more user friendly. Allow for automated lines as well as manual drawing in case trips last over days and the map decides it is not only one trip.

                            19 votes
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                              1 comment  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                            • Why is there no 400 minute pa

                              I purchased the Sat Phone for emergency purposes only. I travel with my RV through areas where there is no other phone service. Myself and I am sure many others do this for the same reason. I don’t need a 1500 plan as I will not use all those minutes. I have probably only used maybe 45 minutes in the 3 years I have owned the phone. This to me is a money grab. If I cannot get a smaller plan I will not be renewing my contract. I know of many people in my area that are considering the…

                              5 votes
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                                1 comment  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                              • Send invoice by email NOT by Canada Post

                                Send invoice by email NOT by Canada Post

                                1 vote
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                                  0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                                • Make it easy to replace a unit with another unit

                                  I tried to swap my SPOT (it went for a deep dive swim) with an equivalent unit but the website does not allow a "sideways" upgrade.

                                  1 vote
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                                    0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                                  • View raw payload from STINGR modens

                                    It should be possible to visualize RAW payload data sent from each STINGR device on myAccount website.

                                    1 vote
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                                      0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Number of recipients

                                      On my account it says;
                                      QUOTE Only 10 Recipients can be added UNQUOTE

                                      however, in reality it is only possible to add 9 recipients

                                      1 vote
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                                        0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Service coverage information

                                        Could you add a section that tells me what insurance / covered rescue services I have registered / paid for?

                                        1 vote
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                                          0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                                        • I think it would be nice to be able to print the screen with the locations sent during the day

                                          I think it would be nice to be able to print the screen with the locations sent during the day

                                          1 vote
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                                            0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
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