Welcome to My Voice for Globalstar and SPOT

We are dedicated to creating products that fit your life, keep you safe and bring you peace of mind when you are enjoying the world outside of cellular coverage. By working with UserVoice, we have created My Voice to let your voice be heard, gather your ideas for improvement, new products development and improved customer experience. While we cannot guarantee that any specific ideas will be implemented, we will ensure that your ideas and comments play a role in future updates, process and products.

Using My Voice
1 – Share your ideas. First check to see if it’s already been suggested and if so, vote for your favorites!
2 – If you have a new suggestion, submit it below.
3 – Ideas are reviewed for clarity, language and impact.
4 – If an idea has been considered for additional review, we’ll update its status.

My Voice for Globalstar and SPOT is a public forum, so we discourage you from providing any personal information within your ideas including account information.

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  • Hot ideas
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  1. To implement Monthly Plan for Spots - Brazil

    I suggest that the Company implemented the Monthly Plan for Spot Gen3 to test, I believe they would have much more customer activating the device.

    386 votes
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      69 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
    • Better user interfaces.

      All your tracking interfaces (phone app, public computer site, login computer site) are absolutely horrible. Upgrade them please! If you want ideas on what to do, simply look at the InReach interface -- it's much, much, better.

      140 votes
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        20 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
      • Phone app to edit message profiles and device settings.

        It will make changes on your message profiles easier and faster.
        Even better it It could be integrated with your phone agenda.

        167 votes
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          5 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
        • Longer Data Storage

          I would like to see SPOT save the history of a customer's trip inside the account for the life of the account.
          Strava (iPhone) for example retains all you have done and it offers summaries"

          175 votes
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            11 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
            planned  ·  S Admin responded

            We are actively developing a new mapping and storage system. Please check back for future updates on this project.

          • lower fees and update the webpage and app.

            The new "Network Maintenance Fee"; the fact that the antiquated tracking web page hasn't been updated in years; the app that doesn't clearly show the current location vs historical locations; and the lack of response to my question to support have contributed to my decision to cancel my renewal.

            14 votes
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              4 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
            • Allow more then just the last 50 wp on map

              If a viewer wants to follow a recorded track he must work through each page with 50 points. It would be great if the whole or at least a larger part of a journey could be seen on the map at once

              93 votes
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                7 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
              • More User Friendly

                To make it easier to cancel subscription. I contacted someone months ago to have our subscription cancelled and thought it had been. To find out it had not. We have not used the Spot device since last year. Now I call and have to be called back or to call again to just cancel my account when I was told after the first year it could be cancelled at anytime.

                11 votes
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                  4 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                • Acknowledgement from a SPOT Transmission that the recipient has viewed the sent message.

                  Acknowledgement signal that a message sent from SPOT Gen 3 device was viewed by the intended recipient.

                  80 votes
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                    6 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
                  • Make your website my account page mobile friendly please!

                    Please make this site mobile friendly so we can edit on the go!

                    16 votes
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                      2 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                    • SPOT App necessary updates

                      The SPOT app does some things good, but it has plenty of opportunity for improvement. The following "bad" are things to fix:

                      Bad - Can only access one spot account. So if you have multiple loved ones who carry SPOT and have different accounts, this app can only show one of them at a time. And reconfiguring for another account is work.

                      Bad - Doesn't highlight the latest track/OK point. If the latest point blinked, then you could easily tell where the person was without having to zoom in and read the time-stamp on each message.

                      Bad - Only works…

                      33 votes
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                        8 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
                      • No minute sat plan

                        So many people have drop using Globalstar because you kept jacking up the cost. Most backcountry users just want it there for emergencies and wouldn't mind paying more if minutes are actually used. Bring back a low cost plan

                        4 votes
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                          2 comments  ·  Phone  ·  Flag idea as inappropriate…  ·  Admin →
                        • Website & App

                          Your website and app are super clunky. You would sell more products if your website and apps didn't look and function like they were from the 1990's.

                          If you'd like help. I work for a company that can handle those exact needs. Raizlabs in Oakland California.

                          Thank you!

                          11 votes
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                            1 comment  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
                          • Reduced fees for Veterans (Canadian and American).

                            A reduced fee for those who are serving or have served in the military would be a nice touch. Perhaps also add first responders.

                            32 votes
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                              planned  ·  2 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
                            • Video on how to use the Compass

                              in-depth video on how the compass works and how to use it on the SPOTX.

                              4 votes
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                                0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
                              • ability to end billing from website

                                i cannot find a way to remove my master card from billing, I also see no way to end billing and stop all services. I have been on hold for some time to attain this now. very frustrating. it is doubtful we will use globalstar in the future because of this.

                                14 votes
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                                  1 comment  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                                • Allow more contacts to be stored on the device

                                  You allow over 200 waypoints but only 70 contacts. I will never use that many waypoints. More contacts would be great

                                  3 votes
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                                    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Built in stand for SpotX

                                    SpotX requires the antenna be upright. Most things like stumps ,tables and other things we would normally set Spot down on to send a message are flat. Standing spot is somewhat of a pain in the butt. I taped a triangle shaped piece of plastic to the back of mine

                                    3 votes
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                                      1 comment  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Multiple contacts in messages threads

                                      When choosing a previous message thread to send another message if there was more than one person in the original message it will only select one recipient. It should send to the same group of recipients

                                      5 votes
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                                        0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Other valid VISA payment options.

                                        More payment options - debit Visa cards. I have such a card that is recognized by other companies/websites as a VALID VISA card. Payment is directly taken from my bank account, regardless of account. Unable to complete the transaction to pay my account.

                                        2 votes
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                                          1 comment  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                                        • I would like to be able to either show live tracking on the Adventures page, or be able to load a route and waypoints onto the Share page

                                          I would like a way for family and friends to view my progress on a designated route that I upload or create. This would give them a better idea of progress, and if I've deviated from the route. Really important in adventure racing. A dot on a map doesn't do much for people who don't live in Alaska.

                                          1 vote
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                                            1 comment  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
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