Welcome to My Voice for Globalstar and SPOT

We are dedicated to creating products that fit your life, keep you safe and bring you peace of mind when you are enjoying the world outside of cellular coverage. By working with UserVoice, we have created My Voice to let your voice be heard, gather your ideas for improvement, new products development and improved customer experience. While we cannot guarantee that any specific ideas will be implemented, we will ensure that your ideas and comments play a role in future updates, process and products.

Using My Voice
1 – Share your ideas. First check to see if it’s already been suggested and if so, vote for your favorites!
2 – If you have a new suggestion, submit it below.
3 – Ideas are reviewed for clarity, language and impact.
4 – If an idea has been considered for additional review, we’ll update its status.

My Voice for Globalstar and SPOT is a public forum, so we discourage you from providing any personal information within your ideas including account information.

  • Hot ideas
  • Top ideas
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  • My feedback
  1. Literally redesign your entire website

    Nothing about your website makes any sense. Literally rethink your entire UX and UI.

    3 votes
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    1 comment  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  2. Re new map presentation

    First off, GREAT WORK - much improved. Two minor suggestions:

    The display should open with the options in the upper right-hand corner minimized. The way it is now, they cover most of the screen on a smartphone, and not all users are sophisticated enough to figure out how to turn them off.

    Also, the map should show a scale at all times.

    2 votes
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    1 comment  ·  SPOT Legacy  ·  Flag idea as inappropriate…  ·  Admin →
  3. Better handling of battery replacement for SPOT Gen4

    Handling of battery replacement is really a mess with Spot Gen4 - really a change to the worse with regard to Gen3:
    - now 4 screws, not 2
    - now standard screws!! no curl thumb or thumb bracket
    - now the retaining strap has to be dig out of the back cover before You can remove the cover of the battery housing

    2 votes
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    0 comments  ·  SPOT Gen4  ·  Flag idea as inappropriate…  ·  Admin →
  4. Issue a Detailed Payment Receipt

    Love the product, love the service! Keep it up!. However, PLEASE issue a more detailed payment receipt. Every time I submit this as a work expense, I get it sent back as there are so few details. Accounting is not my bailey wick, but I don't have this problem with any other receipts! At some point it is going to get rejected and we will be forced to switch to anther provider.

    7 votes
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    6 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
  5. Spot X compas

    A tutorial on how to use the compass would be very helpful.

    2 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  6. 3 votes
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    0 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  7. Track Erasing

    The new format is quite interesting.
    However the steps required to erase all previous tracks is similar to the count down for a space launch.
    Waaaaayyyyy too complicated to get to the page!!!!!!!!!!
    I had to phone tech support to get the answer and that took a 10 minute tutorial.
    Come on folks,get this fixed!!!!

    5 votes
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    1 comment  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  8. Timestamp incoming messages with the time they were originally sent, not when received.

    The timestamp on an incoming message should be the time it was sent, like with e-mail. Currently the timestamp is the time received, which is useless information. A message like "see you in 2 hours" is meaningless on a device that fetches messages at long intervals, unless we know what time it was sent. You have the information in the header of the original text or email. Use that instead of replacing it on the Spot.

    36 votes
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    1 comment  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  9. Integrate with Google Maps App

    when you send a GPS coordinate to someone, the link it brings them to does not have any options to open it in google maps. so that they can't navigate to it.

    it should just send them to a Google maps link instead of a Spot landing page with a google map inside of it. makes it too hard for someone to launch those coordinates in google/apple maps and start navigating

    3 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  10. Don't use the word ASSETS to refer to Spot Devices

    In your menus and instructions please refer to the Spot units as "devices" and not "assets." I feel the word "asset" in this situation is an vague pretentious buzz word.

    It will confuse a lot of people.

    Do you refer to your cell phone as an asset? Do you call your smart home devices assets? Of course not.

    9 votes
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    2 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  11. Map Tools

    The black tool bar on the left side of the tracking screen need to have the side bar (up and down) visible - black on black (stupid) make using the slide a guessing game.

    2 votes
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    0 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  12. Move Nation Safe Drivers from the first contact position

    GET NATION SAFE DRIVER OUT OF THE FIRST CONTACT POSITION IN THE CONTACT LIST!!!!!! TOO EASY...AGAIN!!! TO ACCIDENTALLY ACTIVATE IT. LAW ENFORCEMENT SHOWED UP TO SEE ABOUT THE NEED FOR A TOW VEHICLE, WE DID NOT NEED, AND YES I'M YELLING!!!!

    1 vote
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  13. The international date format defined by ISO (ISO 8601) is YYYY-MM-DD.

    Current version of this international standard is more than 15 years old. About time to wake up?
    The current (American) date format is only good for USA.

    2 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  14. I think this new format sucks.

    You took a great simple program that anyone can use and complicated the **** out it. Give us the option to go back to the old format.

    2 votes
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  15. Make the elevation feature functional on SPOT X

    My SpotX device seems to give the correct long. and lat. coordinates, but it doesn't come even close on the elevation. This past week I was in some mountains between 4000' and 6000'+, and the elevation was shown as between 455.0 ft and 505.0 ft. Units were set to feet.

    2 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  16. Include history 'tail' in live view

    You currently have the option to either watch Live view, with just single points, but no need to refresh, or history view, with lots of points and lines, but you have to manually refresh to see new ones.

    Can you add an option to Live view to have a 'tail' of an adjustable number of points/time? For example, I want live view, along with the last hour of data for context which direction someone is traveling...that sort of thing.

    2 votes
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    0 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  17. Do not hide export types, already difficult enough to find anything...

    Thanks for adding an export feature for map data...it was by luck I found it. Instead of it being in a submenu under a submenu under a submenu, place it on the results bar. A button for each: KML, GPX, PDF, Excel...simple but effective....

    4 votes
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    0 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  18. See commnets below;

    See comments by "jannadem" (3.13.20). New program is unnecessarily complicated to set up parameter and especially use by the casual computer used. I liked the old maps program but this one is veru UNuser friendly. THANKS TO ROBIN in your customer service group, who was patient, knowledgeable and professional and spent a long time with me on the phone, I can now get by with the basic features I need. Without her, no way. KUDOS TO ROBIN! At the very least, GLOBAL STAR needs to reconfigure this device and get ou a COMPLETE user manual that explains set-up (especially!) and…

    8 votes
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    0 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  19. Predefined messages should be in a separate section

    Make a separate section for manage predefined messages.
    On the web interface it would be much easier to manage predefined messages if they were listed separately under the Manage tab instead of buried in the notifications section.

    2 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  20. Radar imagery alongside

    Radar imagery (still and loop as options) alongside forecast information would be immensely useful

    2 votes
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    0 comments  ·  Sat-Fi2  ·  Flag idea as inappropriate…  ·  Admin →
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