Welcome to My Voice for Globalstar and SPOT

We are dedicated to creating products that fit your life, keep you safe and bring you peace of mind when you are enjoying the world outside of cellular coverage. By working with UserVoice, we have created My Voice to let your voice be heard, gather your ideas for improvement, new products development and improved customer experience. While we cannot guarantee that any specific ideas will be implemented, we will ensure that your ideas and comments play a role in future updates, process and products.

Using My Voice
1 – Share your ideas. First check to see if it’s already been suggested and if so, vote for your favorites!
2 – If you have a new suggestion, submit it below.
3 – Ideas are reviewed for clarity, language and impact.
4 – If an idea has been considered for additional review, we’ll update its status.

My Voice for Globalstar and SPOT is a public forum, so we discourage you from providing any personal information within your ideas including account information.

  • Hot ideas
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  • My feedback
  1. Ordeing when logged in

    When I am logged in, and want to order a new Spot there is no way to that page and no way to use the data entered to be in my order . . I have to tryp it all again . . everything should in in the logged in portal.

    1 vote
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    0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
  2. Make SPOT X Wi-Fi hotspot and ability to forward messages cell phone if device is off

    Please add in the ability to have text messages forward to my cell phone while the Spot X is off. So not only when it is off but all the time if the setting is such in my profile to do so.

    Please add wifi to the spotX device so that i can connect it at home to wifi to send and receive messages.

    Please allow me to send and receive/read messages from a web browser while the spot X is off or not able to get signal. Not only when it is off but all the time via a…

    1 vote
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  3. Flat bottom on SpotX

    I just want to put in an idea for a small product upgrade. Put a flat bottom on the SpotX since the antenna needs to be straight up, so you can set it on something. With the Bluetooth version, it would be even more useful because you are texting with your phone and don't want to find a place to lean it against. A little clip-on flat bottom for existing ones would be nice as well.

    3 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  4. SpotX should tone when sending SOS

    When SOS is activated SpotX could make sound. Then if you could not see the device at least you could hear it

    17 votes
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    2 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  5. Continues Tracking

    have the spotx device be able to track after pushing the button whether it feels movement or not.

    15 votes
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    6 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  6. Give discounts for multiple devices on an account

    Some people are willing to have two devices such as spot trace to keep track of assets and Gen2 to wear on their person. Why not give customers a discount for having multiple devices. It would help keep customers with the company longer as we all know it cost more money to bring in new customers than it does to retain an existing customer.

    2 votes
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    0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
  7. Phone app to edit message profiles and device settings.

    It will make changes on your message profiles easier and faster.
    Even better it It could be integrated with your phone agenda.

    177 votes
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    5 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  8. Improved attachment System

    I find the included velcro strap and weak keychain biner to be floppy and fragile for securing to my pack(s). Yesterday, I lost the device after improvising with paracord, luckily it was tracking and my phone was in service to locate it. I like to use 2-4 anchoring points on the device to enable tethering it flat against a pack or strap, etc. The slots top and bottom are a bit narrow and broad for most fasteners I've tried, including keychain carabiners.

    1 vote
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  9. 1 vote
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  10. Stealth mode for Gen3

    Been a while since I've used a Gen3 but I'm surprised you still have all the flashing lights. Good if you need to locate it in the dark. However when you are using it as a motion activated tracking device like the trace the lights give unwanted visibility and use batteries unnecessarily. You could have a stealth mode which people could choose like dock mode. It would shut off the lights like the trace when it is active

    1 vote
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  11. Pause mode on Spot X NEEDS to be a selectable feature that can be turned off. As it is now, you cannot track while kayaking.

    You introduced pause mode while tracking on Spot X recently. And, you forced it on us. While kayaking, since there is no walking vibration, Spot X goes into pause mode within minutes. Rendering tracking while kayaking useless. It is not a feasible solution to suggest that I shake the unit every 15-20 minutes to get it out of pause mode. Make pause mode on tracking with the Spot X an option that can be turned off. I suspect that I'm going to have this same problem long distance biking this summer. PLEASE give me the option to shut pause mode…

    9 votes
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    3 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  12. 3 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  13. SpotX incoming notification should be higher-pitch and easier to hear

    When SpotX fetches a new incoming message it makes a fairly low tone and dim sound. This should be at least be changeable.

    5 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Too expensive subscription

    Like many people all I want my spot for is for emergency use, I don’t really care about the other features, I won’t be renewing my subscription as it cheaper for me to buy a plb and that’s a one off costs not yearly.
    Its simply too expensive and there are much cheaper options
    A long time customer lost
    Stuart

    1 vote
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  15. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. External antenna for Sat-Fi2

    Add an external antenna option for this product. Not only makes it work better and look better (because I can mount it in nice places), but you can charge me extra for it too! Win-win!

    2 votes
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    0 comments  ·  Sat-Fi2  ·  Flag idea as inappropriate…  ·  Admin →
  17. Longer Data Storage

    I would like to see SPOT save the history of a customer's trip inside the account for the life of the account.
    Strava (iPhone) for example retains all you have done and it offers summaries"

    188 votes
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    13 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
    planned  ·  S Admin responded

    We are actively developing a new mapping and storage system. Please check back for future updates on this project.

  18. Case or holster for Spot x.

    A carrying case for the Spot x. Living in a rural area I use my Spot X a lot and I carry the device around on my day to day activities the same as my cell phone. It would be great to have a holster or case to be able to clip my Spot x on my belt.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Make billing information accessible for Globalstar phones

    Better online information. Be able to see usage, transactions, invoices, etc. There is very little information available now.

    2 votes
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    0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
  20. map

    on the map put in red SOS points

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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