Welcome to My Voice for Globalstar and SPOT

We are dedicated to creating products that fit your life, keep you safe and bring you peace of mind when you are enjoying the world outside of cellular coverage. By working with UserVoice, we have created My Voice to let your voice be heard, gather your ideas for improvement, new products development and improved customer experience. While we cannot guarantee that any specific ideas will be implemented, we will ensure that your ideas and comments play a role in future updates, process and products.

Using My Voice
1 – Share your ideas. First check to see if it’s already been suggested and if so, vote for your favorites!
2 – If you have a new suggestion, submit it below.
3 – Ideas are reviewed for clarity, language and impact.
4 – If an idea has been considered for additional review, we’ll update its status.

My Voice for Globalstar and SPOT is a public forum, so we discourage you from providing any personal information within your ideas including account information.

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  • Hot ideas
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  • My feedback
  1. Improvement on background map quality

    The background map used in message presentation is very inaccurate in the Nordic countries countryside. It should be possible to choose from different map sources with the same projection, like Openstreet, Esri maps.
    To get a good view of a route from ie tracking, you must today first export a set of messages to a .gpx file and import the file into another mapping solution (like Esri ArcGIS online or Garmin Basecamp). This is tedious and should not be necessary.
    Messages should also be stored indefinitely.

    15 votes
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      4 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
    • spot trace for drones.

      a lightweight spot trace under 30g. for drone use. drone market is booming. and all drone trackers on market are cell tower base. a satellite tracker is way better. can be marketed for unlimited other uses. small lipo batteries will do the trick.

      4 votes
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        0 comments  ·  SPOT Trace  ·  Flag idea as inappropriate…  ·  Admin →
      • lower fees and update the webpage and app.

        The new "Network Maintenance Fee"; the fact that the antiquated tracking web page hasn't been updated in years; the app that doesn't clearly show the current location vs historical locations; and the lack of response to my question to support have contributed to my decision to cancel my renewal.

        2 votes
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          1 comment  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
        • Move the cookie pref button

          I can’t click on the register button due to the cookie button on my mobile phone and it is incredibly frustrating.

          9 votes
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            4 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Other valid VISA payment options.

            More payment options - debit Visa cards. I have such a card that is recognized by other companies/websites as a VALID VISA card. Payment is directly taken from my bank account, regardless of account. Unable to complete the transaction to pay my account.

            1 vote
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              1 comment  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
            • UTM co-ords option on Navigation page

              Currently the only navigation options are in Degrees. UTM is so much easier to use, Should be an option.. Degrees and their variants just suck for map work

              4 votes
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                2 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
              • feedback on spot x

                recently completed a 8 day backcountry ultra endurance race. My spot x was set on 30 min tracking. I started out with it inside a phone bag for extra protection but they told me that it wasn't transmitting so I removed it from the bag and it began working fine. the problems I had were: 1. battery only lasted about 3 days and I had to charge it up twice during the event (luckily I had capacity for this) 2. the charging usb cover is very cheaply attached and would come open during the course of the day forcing me…

                8 votes
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                  0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
                • Extend contact search found under 'Contacts' tile to 'Create Message'

                  On the 'Contacts' tile, if you press a letter/number on the keyboard, SpotX will bring up a shortlist of contacts starting with that character, making it much easier to find a contact without endless scrolling. Please extend this same search feature to selection of a contact under the 'Create Message' tile (and also everywhere else, like the create message icon in 'Messages', and creation of a predefined message under Messages>Predefined).

                  *Yes, the workaround is to simply create a message from the 'Contacts' tile. But, it'd be nice to have a consistent UI.

                  And: thanks, again to the devs for listening…

                  2 votes
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                    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
                  • Global setting for adding GPS coordinates and Altitude to messages

                    Just a nice-to-have: most of the time, I send my lat/lng and alt when texting from my Spot X. It'd be if there was a global setting to check these boxes by default when I create a new message (and I could then uncheck them manually for a specific message).

                    I want to thank the Spot X devs for listening to customer feedback. You've been really responsive in incorporating our ideas and I really appreciate it.

                    2 votes
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                      0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
                    • Link to Google maps on messages sent to phone

                      When messages are sent to email if you open the second link on your phone. It opens Google maps which will show where you are in relation to the pin sent from Spot. Would be great to have this link sent to phone recipients.

                      3 votes
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                        0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
                      • Spot has become like any other telco company. Only concerned about profits rather than quality service.

                        Spot is big on profit and low on customer care. They behave like any other telco company. They hike the price, you phone up to cancel and they start to negotiate. What an unprofessional approach for a company that should focus on improving services rather than profits.

                        6 votes
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • 15 votes
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                            0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                          • the recording

                            This should be an easy one, but very important. When someone phones the Spotx number it should not say the number is disconnected or no longer in service.

                            2 votes
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                              0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
                            • Message: As a person "color-challenged", it can be difficult for me to discern the colors on the Spot3 LEDs. Part of it is me and how I hav

                              Message: As a person "color-challenged", it can be difficult for me to discern the colors on the Spot3 LEDs. Part of it is me and how I have to attempt to discern colors- the flashing is much too quick for me to make a decision on what color it is (I have to work with contrasts). If the LEDs flashed in a slower manner (i.e. 1 sec ON), it would be helpful for me to determine what color I am looking at. Might sound weird, but us color-challenged peeps have to look at things a bit differently. Thanks for reading…

                              16 votes
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                                4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Spot Mentors

                                This is something I've been doing for 10 years. Get people onto using Spot and help them with every aspect. I know you guys have 24/7 help but people need to be encouraged to familiarize themselves with the use of the device so they get comfortable with it. Most times before they phone you for help ,they have already been frustrated by the account or the device and get rid of it

                                1 vote
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                                  0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                                • Allow Spot to Spot comm included like predefined messages

                                  If messages between Spot devices were included like predefined messages(no cost) then friends of people with Spot would be more likely to purchase Spot to communicate with each other

                                  1 vote
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                                    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Set the time from satellite

                                    What I expected: Time would set itself periodically from the satellite(s)

                                    What happened: The device continually showed it was 2010

                                    Details: To save battery, this could happen on first power-on after syncing, then only whenever contact with the GPS happened.
                                    I'd expect several "levels" of configuration:
                                    1) Get everything from the satellite, use my location to find the right timezone.
                                    2) Let me specify the time zone.
                                    3) Let me specify everything.

                                    13 votes
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                                      0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Globalstar Canada needs to offer seasonal plans

                                      There are about 250,000 hunters in Quebec. In order to meet their needs, Globalstar should consider offering 6 month seasonal plans.

                                      23 votes
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                                        0 comments  ·  Phone  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Emailing coordinates before deleting

                                        I went to download my locations and found it only saved back 16 pages. With unlimited tracing this did not go far back in my holiday so I have lost much of the trip info.
                                        My idea is to save say 110 locations in a buffer and when the buffer is full email the the oldest 100 locations to the user and then delete the buffer. That way you do not need to save locations and the user will get all locations to do with what they like. One format is good enough as if you are using them then…

                                        3 votes
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • European phone number for Spot X

                                          European phone number for European customer. That was the feedback from customer support:

                                          Dear Florian Schendel,

                                          Thank you for contacting SPOT Customer Relations.

                                          This is regarding your question concerning SMS messages from your European SPOT X service.

                                          We are unable to issue a European number for the SPOT X devices. The service is only available with North American numbers.

                                          Thank you,

                                          SPOT

                                          Contact Us

                                          If you would like to provide feedback, please use the link below.

                                          Feedback

                                          1 vote
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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