Welcome to My Voice for Globalstar and SPOT
We are dedicated to creating products that fit your life, keep you safe and bring you peace of mind when you are enjoying the world outside of cellular coverage. By working with UserVoice, we have created My Voice to let your voice be heard, gather your ideas for improvement, new products development and improved customer experience. While we cannot guarantee that any specific ideas will be implemented, we will ensure that your ideas and comments play a role in future updates, process and products.
Using My Voice
1 – Share your ideas. First check to see if it’s already been suggested and if so, vote for your favorites!
2 – If you have a new suggestion, submit it below.
3 – Ideas are reviewed for clarity, language and impact.
4 – If an idea has been considered for additional review, we’ll update its status.
My Voice for Globalstar and SPOT is a public forum, so we discourage you from providing any personal information within your ideas including account information.
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Cell service providers = add VIDEOTRON
Hi,
Not sure how many clients you have in the Province of Quebec (Canada), but you should add VIDEOTRON as a servoce provider for cell numbers. VIDEOTRON is a major service provider as big as Bell for the whole Province. Thank you for considering this request.1 vote -
Utilize the download queue for updates (email, weather, etc)
The device already has support for a download queue, where it will both retry and continue downloads. Utilizing this queue for things like weather updates, email, etc. would make it more robust and perform better. Rather than having the app spin waiting for a response, these could happen in the background while the user works on other things.
2 votes -
Have a 15 minute tracking option
When using the tracking option while hiking the 10 minute option is to quick for a hiker and 30 minutes is to long, especially if you are in an area that the transmission does not go out.
1 vote -
2 votes
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password entry
Toggle security on/off so text of password can be seen if using a secure site. Allows sender's recognition of typos when entering/editing password.
2 votes -
I would love to see an upgrade program for long time spot users to upgrade at a lower cost to the new technology
I would love to see an upgrade program for long time spot users to upgrade at a lower cost to the new technology.
19 votes -
Bring back non-prohibitive price points.
Got my spotX a year or two ago, and I'm not a frequent enough user to get a subscription. Just went to activate on the monthly plan for a TRT thru hike and see that there's now an annual flex fee IN ADDITION to the activation fee IN ADDITION to the monthly fee? I understand you need to make money, but this pricing structure has scam written all over it. And it's more than a little maddening, as the SOS feature could literally save someone's life, and you're making it less and less accessible financially. Bon Voyage, Spot. I'm going…
2 votes -
I love the Sat view
The sat view is really good, and being able to click 'next' and 'prev' etc on the pop-up is a 'nice one'. The accuracy of location is truly impressive.
Keep up the good work!
Peter
7 votes -
Increase readability of route on the map
Increase readability of the route on the map
by allowing to hide events when zoomed out, but still keep all the vertices on the lines, so that the route itself always is as detailed as possible but not showing overlapping event symbols.
allow for filtering of events (ie do not show tracking events) but still show the lines as detailed as possible with all vertices.
the line between events must indicate the direction of time/movement by adding an arrow in the middle of each line. Some users suggest using numbering on the events, I believe using arrows gives a better…
1 vote -
Since this site was changed , we have been unable to access the message change and who is listed on the check in and shared page. Sucks!
The new System sucks. 10+ techs have been unable to navigate and find shared settings and to change the message. They suggested a new service provider. I agree. What a mess.
If computer techs can't figure tis out how do you expect most people to?4 votes -
Spare batteries
Spot devices rely on batteries, would like to see the carry pouch for my spot have a pocket for spare batteries.
1 vote -
Facebook posts should include message text like Twitter posts
Twitter posts include the message text, but Facebook page posts just show the location link. Can you add the message text to the FB posts, as well, please?
2 votes -
telephone support
Not sure if this is the correct location for customer feedback, but I like to acknowledge when I receive good customer service. I did today, and the help Robin gave me was very much appreciated. Thanks Robin.
1 vote -
Make SOS Messages Customizable
1.) Like the other message types the SOS Message type should be customizable too:
- email distribution list
- additional message text2.) the SOS message should be included in the api. All message types should be included in the api.
1 vote -
Add Daylight Savings Time to SPOT Mapping
There is no automatic calendar-based adjustment for Daylight Savings Time in the web settings, nor is there an equivalent manually settable option. As noted in the "Time Zone Issues" posting below, this is confusing to message recipients and, in case of an emergency, could cause a really serious problem.,
5 votes -
Gidian is THE MAN!
I just wanted to brag about Gidian real quick. I 100 percent went into our conversation unsatisfied with the product and subscription because of a misunderstanding (on my part). Gidian took the time to explain to me where I misunderstood and what he was going to do to fix it. Great communication. He totally turned around my attitude about the product- kudos, kudos, kudos. He also went over multiple times what I need to do with the flex plan to pause my payments and even went as far to explain visually what I would see because I didn't have my…
1 vote -
Ability to send messages through Whatsapp
To send mensages over Whatsapp. Most cellphones in Brazil will not respond a SMS to USA without a special plan contracted
6 votes -
Make topo maps available to SPOT Mapping
it's useless without trails from topo maps
2 votes -
Upgrade the SPOTX to provide a blue tooth option that allows the SpotX to connect with a smartphone for text purposes.
Allow the SpotX to connect with a smartphone for text purposes. The SPOTX can be positioned where it receives signal and the operator at some distance undercover. Also allows continuity with messaging.
1 vote -
Allow more that one person to log into the account
There are 3 in my family that use the boat that the tracker is on. I would like to share the account with my sons. They use the boat and should be able to log on to the app with their own log-ins
1 vote
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