have the spotx device be able to track after pushing the button whether it feels movement or not.

service center call agents available and ph numbers to talk to people.

So we pay for all spam received. Blacklisting is useless since spammers change the numbers they send from.
Provide option to whitelist all contacts and every phone number we have sent a message to, blocking others.
Remember in an emergency, we need to permit messages from an unknown SAR or park staff. How would that work in the field without a web interface? Best to automatically turn off spam prevention after SOS button is pressed.

Have more flexible plans. I pay for the minimum amount of minutes for a hefty price tag. Each year I may use less then 5 minutes total yet the minimum plan is something like 750 minutes. For some folks the pricing structure is very high. You may pick up incremental business and further retain people like with phones for emergency use.

J'aimerais savoir quand les guides en français seront disponibles afin de pouvoir bien utiliser mon spotx car actuellement j'ai des difficultés à comprendre l'anglais.

I just paid for a SPOT X, then paid for activation , and for a service plan, and for GEOS … and cannot use my device because my computer’s OS is too old to manage the firmware updatefile. So I need to buy a new computer, or find a friend.
Surely any device that can communicate by satellite can be tweaked to support wireless firmware update?

When I have people that use me as a referral it would be nice to see the available credit

Better customer service.
I logged in to renew my subscription after being away to find all device information deleted. What practical purpose has that served other than to delay the renewal process until I am both in front of a PC AND have my spotme with me at the same time.

One good information is to have the number of each spot visisble on the map in the table. more easy to identify what we want to map.

Another point is to eliminate the "Share" object that prevent us on amc and android to click on + and - or the street view icon. Please ...

Impossible to zoom to without a mouse ...

Best wishes, Marc

After rather doubting my daughter in law when she borrowed my SPOT to climb Kilimanjaro and had a few check in failures I have now had a couple of failures on safari in South Africa. It has never failed me before from many places in the world and was wonderful in China where they blocked internet. Now heading for the desert so will be especially careful to find clear open spaces.

I'm so tired of running my copy of the downloader, connecting, and being told I have to manually download a new version because mine is out of date. This happens not on occasion but all the time. Please download a new version and install it automatically.

When choosing a previous message thread to send another message if there was more than one person in the original message it will only select one recipient. It should send to the same group of recipients

My SpotX seems to take a while to load messages when there is alot in the message thread. Need to be able to set auto delete for 5 or 10 messages
Rod

Create geofence feature where I can assign one or more devices to it and be notified if the device leaves or enters the defined geofence

Developing a way to enable a trace to be drawn between location points? Both in the app and the SPOT account. A trail between waypoints would make the app/site far more user friendly. Allow for automated lines as well as manual drawing in case trips last over days and the map decides it is not only one trip.

Currently the SpotX Device Updater only supports Windows and MacOS. It would be great if you supported a Device Updater for Linux.

Like to see a full detail on how to use the web site to studying the routes to setting up profiles there is nothing be the first!

How about a phone number on the billing page in case a customer has a question. Instead of the message that reads do not reply to this email. My phone has been broken since may, after numerous calls I was told I would be giving a number so that I could send it in and never received it. Sold the phone in a yard sale hopefully the new owner can find the part for it.