The SPOT app does some things good, but it has plenty of opportunity for improvement. The following "bad" are things to fix:

Bad - Can only access one spot account. So if you have multiple loved ones who carry SPOT and have different accounts, this app can only show one of them at a time. And reconfiguring for another account is work.

Bad - Doesn't highlight the latest track/OK point. If the latest point blinked, then you could easily tell where the person was without having to zoom in and read the time-stamp on each message.

Bad - Only works when you have a data connection. It isn't capable of accessing coordinates from text messages and displaying them on a map.

I just added the SOV service, and had to call tech support to figure out how to use it. On the device setting page, it has me "UPDATE YOUR SPOT S.O.V. PROFILE" with two phone numbers, but no explanation about whether I should include the SPOT device number or a cell number or my emergency contact's phone number. Please include instructions on that page.

Your tech person explained, but also said that the Nation Safe Drivers may not know that my SPOT device is text only, so I should include a cell number. Since you have a contract with them, you should automatically add the SPOT device number and make sure they know it is a text only number in case I am out of cell range, which is the whole point of having the SPOT device instead of just my cell phone.

Your tech person also talked me through how to use the SOV by writing a message to Nation Safe Drivers if needed. Please include instructions on how to use this when the service is purchased.

recently completed a 8 day backcountry ultra endurance race. My spot x was set on 30 min tracking. I started out with it inside a phone bag for extra protection but they told me that it wasn't transmitting so I removed it from the bag and it began working fine. the problems I had were: 1. battery only lasted about 3 days and I had to charge it up twice during the event (luckily I had capacity for this) 2. the charging usb cover is very cheaply attached and would come open during the course of the day forcing me to constantly check to make sure it was closed. it even fell off on day while at camp and I was lucky enough to retrieve it after a 10 minute search. this is a design flaw and should be fixed or you are going to have a lot of flooded units. I'm glad that I have the replacement insurance because it is only a matter of time before i don't notice that the door is open and some salt water finds its way in there. also the battery life needs to be correctly represented otherwise someone might get into trouble if they need their device for more than 3 days - definitely no where close to the 10 days touted on the website. Feel free to contact me if you have any questions or for follow up. thanks