Welcome to My Voice for Globalstar and SPOT
We are dedicated to creating products that fit your life, keep you safe and bring you peace of mind when you are enjoying the world outside of cellular coverage. By working with UserVoice, we have created My Voice to let your voice be heard, gather your ideas for improvement, new products development and improved customer experience. While we cannot guarantee that any specific ideas will be implemented, we will ensure that your ideas and comments play a role in future updates, process and products.
Using My Voice
1 – Share your ideas. First check to see if it’s already been suggested and if so, vote for your favorites!
2 – If you have a new suggestion, submit it below.
3 – Ideas are reviewed for clarity, language and impact.
4 – If an idea has been considered for additional review, we’ll update its status.
My Voice for Globalstar and SPOT is a public forum, so we discourage you from providing any personal information within your ideas including account information.
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Have the web page go back to the same image (satellite, track, etc) that you were on last when reloading after expiration of site
When you're checking tracks the web page goes back to the beginning, does not go back to where you left the last time - i.e. on satellite view, how much enlargement, etc. It would be great if I didn't have to start over every time I checked a track.
1 vote -
lost Spot
I recently lost my Spot device. I'm wondering if there is a way to "Ping" my device ( ESN: 0-7477342) so that I may go look for it. If not, this is a functionality you may wish to consider for future models. If I am unable to locate my device I will be canceling my membership. I am currently considering switching to a Inreach device. thanks-Mark
1 vote -
Help old geezers who only get out a dozen times a year with a BIG senior discount
Old geezers on Social Security that only get out 10 or 12 times a year to sit and go fishing back in the forest should get a BIG senior discount. Especially if they have had a SPOT since it opened for business.
1 vote -
Pause mode on Spot X NEEDS to be a selectable feature that can be turned off. As it is now, you cannot track while kayaking.
You introduced pause mode while tracking on Spot X recently. And, you forced it on us. While kayaking, since there is no walking vibration, Spot X goes into pause mode within minutes. Rendering tracking while kayaking useless. It is not a feasible solution to suggest that I shake the unit every 15-20 minutes to get it out of pause mode. Make pause mode on tracking with the Spot X an option that can be turned off. I suspect that I'm going to have this same problem long distance biking this summer. PLEASE give me the option to shut pause mode…
1 vote -
Set the time from satellite
What I expected: Time would set itself periodically from the satellite(s)
What happened: The device continually showed it was 2010
Details: To save battery, this could happen on first power-on after syncing, then only whenever contact with the GPS happened.
I'd expect several "levels" of configuration:
1) Get everything from the satellite, use my location to find the right timezone.
2) Let me specify the time zone.
3) Let me specify everything.18 votes -
Like to see a Full detail on how to use the your own web page tracks/accouns and so on
Like to get the company do a full detail on youtube on and about your own web page from seeing the tracks and to see all and the details and tips and tricks there is nothing to make it better to understand
1 vote -
5 votes
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feedback on spot x
recently completed a 8 day backcountry ultra endurance race. My spot x was set on 30 min tracking. I started out with it inside a phone bag for extra protection but they told me that it wasn't transmitting so I removed it from the bag and it began working fine. the problems I had were: 1. battery only lasted about 3 days and I had to charge it up twice during the event (luckily I had capacity for this) 2. the charging usb cover is very cheaply attached and would come open during the course of the day forcing me…
9 votes -
No Guide on how to create a share page
No Guide on how to create a share page
1 vote -
Improvement on background map quality
The background map used in message presentation is very inaccurate in the Nordic countries countryside. It should be possible to choose from different map sources with the same projection, like Openstreet, Esri maps.
To get a good view of a route from ie tracking, you must today first export a set of messages to a .gpx file and import the file into another mapping solution (like Esri ArcGIS online or Garmin Basecamp). This is tedious and should not be necessary.
Messages should also be stored indefinitely.15 votes -
Need a way to set and view device options on the web
I purchased my Sat-Fi2 through a reseller. I found out during a support call that my device is registered as belonging to the reseller. Because of this I am unable to log in to the website and check my usage or configure device options. Will this feature be made available for those of us who purchased through a reseller?
1 vote -
Spot has become like any other telco company. Only concerned about profits rather than quality service.
Spot is big on profit and low on customer care. They behave like any other telco company. They hike the price, you phone up to cancel and they start to negotiate. What an unprofessional approach for a company that should focus on improving services rather than profits.
7 votes -
Video Tutorial
Make a video tutorial explaining all of the functions and the web-interface options, they are not intuitive, explain each option. I spent a lot of time on chat with your tech that could have been done proactively with a video
1 vote -
Website Changes
Make all downloads available in the Support section of the website, instead of making us dig around in the individual product pages.
1 vote -
shared page
I believe it would greatly imptove the confidence in the unit user to know that the tracking is being seen, for example, have the ability for your list of shared users to quickly send you a note/comment within the shared page itself... similar to what Garmins inReach does... nice to have feedback in the field knowing that they have your back...
1 vote -
Be able send a SMS to SPOTX from sharepage
while people are viewing share page have the ability to share message back to the spotx. weather via email or SMS.
1 vote -
External antennae for vehicles
I live in Wyoming. I use my SPOTX while out in the bush.. I really need an external antennae.. Right now I have Velcro on the A-pillar of my truck and still lose tracking points.
1 vote -
Custom and Help messages should LOOK different, ie URGENT, to recipients.
I recently send a Custom message when in need of rescue. Some recipients did not notice that it wasn't just another OK check-in, but was a call for rescue in -20 weather from a remote Yukon location. Some did notice and sent rescue so ended well thanks to SPOT.
1 vote -
Extend contact search found under 'Contacts' tile to 'Create Message'
On the 'Contacts' tile, if you press a letter/number on the keyboard, SpotX will bring up a shortlist of contacts starting with that character, making it much easier to find a contact without endless scrolling. Please extend this same search feature to selection of a contact under the 'Create Message' tile (and also everywhere else, like the create message icon in 'Messages', and creation of a predefined message under Messages>Predefined).
*Yes, the workaround is to simply create a message from the 'Contacts' tile. But, it'd be nice to have a consistent UI.
And: thanks, again to the devs for listening…
2 votes -
Clip-on mount
A clip-on mount would be helpful for people who don't want their device swinging from their belt, pack, etc. The clip needs to be big, and grip hard to keep the device in place.
4 votes
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