Welcome to My Voice for Globalstar and SPOT

We are dedicated to creating products that fit your life, keep you safe and bring you peace of mind when you are enjoying the world outside of cellular coverage. By working with UserVoice, we have created My Voice to let your voice be heard, gather your ideas for improvement, new products development and improved customer experience. While we cannot guarantee that any specific ideas will be implemented, we will ensure that your ideas and comments play a role in future updates, process and products.

Using My Voice
1 – Share your ideas. First check to see if it’s already been suggested and if so, vote for your favorites!
2 – If you have a new suggestion, submit it below.
3 – Ideas are reviewed for clarity, language and impact.
4 – If an idea has been considered for additional review, we’ll update its status.

My Voice for Globalstar and SPOT is a public forum, so we discourage you from providing any personal information within your ideas including account information.

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  • Hot ideas
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  • My feedback
  1. Continues Tracking

    have the spotx device be able to track after pushing the button whether it feels movement or not.

    1 vote
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      0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
    • contact numbers on your bills

      service center call agents available and ph numbers to talk to people.

      4 votes
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        0 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
      • SPOT X auto whitelist

        So we pay for all spam received. Blacklisting is useless since spammers change the numbers they send from.
        Provide option to whitelist all contacts and every phone number we have sent a message to, blocking others.
        Remember in an emergency, we need to permit messages from an unknown SAR or park staff. How would that work in the field without a web interface? Best to automatically turn off spam prevention after SOS button is pressed.

        2 votes
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          0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
        • More flexible minute plans

          Have more flexible plans. I pay for the minimum amount of minutes for a hefty price tag. Each year I may use less then 5 minutes total yet the minimum plan is something like 750 minutes. For some folks the pricing structure is very high. You may pick up incremental business and further retain people like with phones for emergency use.

          12 votes
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            1 comment  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
          • guide en français / SPOTX User Guide in French

            J'aimerais savoir quand les guides en français seront disponibles afin de pouvoir bien utiliser mon spotx car actuellement j'ai des difficultés à comprendre l'anglais.

            1 vote
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              0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
            • Wireless firmware update

              I just paid for a SPOT X, then paid for activation , and for a service plan, and for GEOS … and cannot use my device because my computer’s OS is too old to manage the firmware updatefile. So I need to buy a new computer, or find a friend.
              Surely any device that can communicate by satellite can be tweaked to support wireless firmware update?

              4 votes
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                0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
              • Show referrals on customer account

                When I have people that use me as a referral it would be nice to see the available credit

                1 vote
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                  0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                • Don't automatically delete device details from profile

                  Better customer service.
                  I logged in to renew my subscription after being away to find all device information deleted. What practical purpose has that served other than to delay the renewal process until I am both in front of a PC AND have my spotme with me at the same time.

                  1 vote
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • ACCOUNT D

                    Hello, I write concerning Customer Account # CUST0050544303 for an Australian based account.

                    On 8 December 2018 I renewed the contract for 12 months. I write to check that the Contract Renewal Date shown of "12/07/2019" actually refers to 7 December 2019 (I assume 2/07/2019 is the American date format).

                    Can you please confirm my current contract runs a full 12 months period, ending on 7 December 2019?

                    Finally, to avoid this confusion for others, can I suggest that FindMeSpot set up its date formats in each country in a format that is consistent with that countries accepted date format?

                    1 vote
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                      0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                    • Number of spots on map in the table ?

                      One good information is to have the number of each spot visisble on the map in the table. more easy to identify what we want to map.

                      Another point is to eliminate the "Share" object that prevent us on amc and android to click on + and - or the street view icon. Please ...

                      Impossible to zoom to without a mouse ...

                      Best wishes, Marc

                      4 votes
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                        0 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
                      • Have you changed satellites?

                        After rather doubting my daughter in law when she borrowed my SPOT to climb Kilimanjaro and had a few check in failures I have now had a couple of failures on safari in South Africa. It has never failed me before from many places in the world and was wonderful in China where they blocked internet. Now heading for the desert so will be especially careful to find clear open spaces.

                        1 vote
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                          0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                        • Automatically update your SPOT X downloader.

                          I'm so tired of running my copy of the downloader, connecting, and being told I have to manually download a new version because mine is out of date. This happens not on occasion but all the time. Please download a new version and install it automatically.

                          6 votes
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                            0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
                          • Multiple contacts in messages threads

                            When choosing a previous message thread to send another message if there was more than one person in the original message it will only select one recipient. It should send to the same group of recipients

                            2 votes
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                              0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
                            • Auto delete older messages

                              My SpotX seems to take a while to load messages when there is alot in the message thread. Need to be able to set auto delete for 5 or 10 messages
                              Rod

                              2 votes
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                                0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
                              • Geofence for SPOT

                                Create geofence feature where I can assign one or more devices to it and be notified if the device leaves or enters the defined geofence

                                19 votes
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                                  1 comment  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                                • SPOT map would smartly draw lines between Start/End of trips. Manual drawing of tracks also.

                                  Developing a way to enable a trace to be drawn between location points? Both in the app and the SPOT account. A trail between waypoints would make the app/site far more user friendly. Allow for automated lines as well as manual drawing in case trips last over days and the map decides it is not only one trip.

                                  19 votes
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                                    1 comment  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                                  • 13 votes
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                                      0 comments  ·  Phone  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Offer a SpotX Device Updater for Linux.

                                      Currently the SpotX Device Updater only supports Windows and MacOS. It would be great if you supported a Device Updater for Linux.

                                      7 votes
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                                        0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Youtube Video

                                        Like to see a full detail on how to use the web site to studying the routes to setting up profiles there is nothing be the first!

                                        1 vote
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Better customer service

                                          How about a phone number on the billing page in case a customer has a question. Instead of the message that reads do not reply to this email. My phone has been broken since may, after numerous calls I was told I would be giving a number so that I could send it in and never received it. Sold the phone in a yard sale hopefully the new owner can find the part for it.

                                          2 votes
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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