Welcome to My Voice for Globalstar and SPOT

We are dedicated to creating products that fit your life, keep you safe and bring you peace of mind when you are enjoying the world outside of cellular coverage. By working with UserVoice, we have created My Voice to let your voice be heard, gather your ideas for improvement, new products development and improved customer experience. While we cannot guarantee that any specific ideas will be implemented, we will ensure that your ideas and comments play a role in future updates, process and products.

Using My Voice
1 – Share your ideas. First check to see if it’s already been suggested and if so, vote for your favorites!
2 – If you have a new suggestion, submit it below.
3 – Ideas are reviewed for clarity, language and impact.
4 – If an idea has been considered for additional review, we’ll update its status.

My Voice for Globalstar and SPOT is a public forum, so we discourage you from providing any personal information within your ideas including account information.

  • Hot ideas
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  • My feedback
  1. My Locations - Map - Improve display and filters

    I have never experienced a worse user interface. I'm trying to use this data for a world record certification and it's impossible to set the times on the map. I've tried using Chrome and Firefox. When I try and set dates and times for the filter, I can set the date but not the times. The boxes appear but you can't put data in them to change the time. I've got to be honest, this is terrible.

    6 votes
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    4 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
  2. Improvement on background map quality

    The background map used in message presentation is very inaccurate in the Nordic countries countryside. It should be possible to choose from different map sources with the same projection, like Openstreet, Esri maps.
    To get a good view of a route from ie tracking, you must today first export a set of messages to a .gpx file and import the file into another mapping solution (like Esri ArcGIS online or Garmin Basecamp). This is tedious and should not be necessary.
    Messages should also be stored indefinitely.

    22 votes
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    6 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
  3. shared page

    I believe it would greatly imptove the confidence in the unit user to know that the tracking is being seen, for example, have the ability for your list of shared users to quickly send you a note/comment within the shared page itself... similar to what Garmins inReach does... nice to have feedback in the field knowing that they have your back...

    2 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  4. Expand duplex coverage in Africa

    Africa on the coverage map is not covered.

    1 vote
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    0 comments  ·  Phone  ·  Flag idea as inappropriate…  ·  Admin →
  5. Message profile icons should match buttons on the devices

    It is not clear (not user friendly) when I am trying to program the messages/contacts on the message profile menu because the names on these tabs are different from the names on the device buttons.

    It would be much easier if there was a way of virtually clicking on the buttons on an image of our devices to know what button we are programming.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Set the time from satellite

    What I expected: Time would set itself periodically from the satellite(s)

    What happened: The device continually showed it was 2010

    Details: To save battery, this could happen on first power-on after syncing, then only whenever contact with the GPS happened.
    I'd expect several "levels" of configuration:
    1) Get everything from the satellite, use my location to find the right timezone.
    2) Let me specify the time zone.
    3) Let me specify everything.

    22 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  7. Problem to change the account.

    My idea is a problem that I have.
    I have the basic account, and I try to upgrade to the account where it sends a signal each 5/10 minuts from my device, but I don´t find the option in the web side where I can upgrade my account.
    I don´t think that your page is istuitive to do it. :(
    How can I do it?

    1 vote
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    0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
  8. how do I find ESN and authentication code on the box?

    where do I find the authentication code? Or the ESN on the box? One of the 2 I don't find.. so can't login!

    1 vote
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  9. Other valid VISA payment options.

    More payment options - debit Visa cards. I have such a card that is recognized by other companies/websites as a VALID VISA card. Payment is directly taken from my bank account, regardless of account. Unable to complete the transaction to pay my account.

    2 votes
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    1 comment  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
  10. problem with payment AGAIN

    I've been using spot for year and still now I find your website very confusing. Every year I have a problem with renewing my plan. The automatic payment didn't go though and again I have no idea where is the option of making payment. You really need to fix this. It is so frustrating.

    1 vote
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    0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
  11. I would like to be able to either show live tracking on the Adventures page, or be able to load a route and waypoints onto the Share page

    I would like a way for family and friends to view my progress on a designated route that I upload or create. This would give them a better idea of progress, and if I've deviated from the route. Really important in adventure racing. A dot on a map doesn't do much for people who don't live in Alaska.

    1 vote
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    1 comment  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
  12. battery indicator, would be god to know if i should change the batteries before they die when i need it most

    battery indicator, would be good to know if i should change the batteries before they die when i need it most

    10 votes
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    1 comment  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  13. Extend contact search found under 'Contacts' tile to 'Create Message'

    On the 'Contacts' tile, if you press a letter/number on the keyboard, SpotX will bring up a shortlist of contacts starting with that character, making it much easier to find a contact without endless scrolling. Please extend this same search feature to selection of a contact under the 'Create Message' tile (and also everywhere else, like the create message icon in 'Messages', and creation of a predefined message under Messages>Predefined).

    *Yes, the workaround is to simply create a message from the 'Contacts' tile. But, it'd be nice to have a consistent UI.

    And: thanks, again to the devs for listening…

    3 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  14. Make activations simpler

    Third time trying to activate where is the code and serial number etc

    1 vote
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  15. spot trace for drones.

    a lightweight spot trace under 30g. for drone use. drone market is booming. and all drone trackers on market are cell tower base. a satellite tracker is way better. can be marketed for unlimited other uses. small lipo batteries will do the trick.

    5 votes
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    0 comments  ·  SPOT Trace  ·  Flag idea as inappropriate…  ·  Admin →
  16. Spot HUG customized sensor names

    Spot HUG devices NEED custom sensor names. You used to have this. Why the change?? Change it back.

    1 vote
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    0 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
  17. Share Page improvement

    SHARE PAGE settings
    an ideal situation would store email addresses.
    also maybe an option to edit & save the email addresses within the share page

    31 votes
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    5 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
  18. 18 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Develop a SPOT app tha could be downloaded onto a smartphone and not have to have the SPOT device

    I would like to see an app for a smartphone that would allow the user to emulate the SPOT device instead of having to purchase and carry the SPOT device.

    23 votes
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    2 comments  ·  Phone  ·  Flag idea as inappropriate…  ·  Admin →
  20. Tracker for Alzheimers patients

    Do you have a a spot that can be used by people with Alzheimer's? to be tracked by loved ones in case of need? different from adventurers, the Alzheimer's carrier would have to stay with the 24h spot on. If it does not serve this purpose is a suggestion of a new product, with long battery life requirements, tracked 24 hours every day through an application or login to the computer.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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