Welcome to My Voice for Globalstar and SPOT

We are dedicated to creating products that fit your life, keep you safe and bring you peace of mind when you are enjoying the world outside of cellular coverage. By working with UserVoice, we have created My Voice to let your voice be heard, gather your ideas for improvement, new products development and improved customer experience. While we cannot guarantee that any specific ideas will be implemented, we will ensure that your ideas and comments play a role in future updates, process and products.

Using My Voice
1 – Share your ideas. First check to see if it’s already been suggested and if so, vote for your favorites!
2 – If you have a new suggestion, submit it below.
3 – Ideas are reviewed for clarity, language and impact.
4 – If an idea has been considered for additional review, we’ll update its status.

My Voice for Globalstar and SPOT is a public forum, so we discourage you from providing any personal information within your ideas including account information.

  • Hot ideas
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  • My feedback
  1. Topo Maps in SPOT X

    Do you ever plan on including topo maps for better navigation on the SPOT X? I received my SPOT X last week and have been testing it out. I like it a lot, especially the built-in keyboard but the topo maps would help a lot with navigating.

    Rick

    5 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  2. Let us delete each message or position like old format

    Before the update, I could delete each message or those that I wanted to see on the map only. not now

    1 vote
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    0 comments  ·  SPOT Trace  ·  Flag idea as inappropriate…  ·  Admin →
  3. Wrap on predefined messages list on SPOT X

    Make it possible to go to bottom of 14 messages by pressing up when on the first message and back by pressing down

    13 votes
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    1 comment  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  4. Show when fetch mode is off on SPOT X

    Have an icon on screen that shows if fetch is off. Thought fetch was on but it had shut off after a reset because of freezing so I did not receive a message until next day

    4 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  5. Direct debit payment

    Allow the ability to pay by direct debit.

    3 votes
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    1 comment  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  6. See commnets below;

    See comments by "jannadem" (3.13.20). New program is unnecessarily complicated to set up parameter and especially use by the casual computer used. I liked the old maps program but this one is veru UNuser friendly. THANKS TO ROBIN in your customer service group, who was patient, knowledgeable and professional and spent a long time with me on the phone, I can now get by with the basic features I need. Without her, no way. KUDOS TO ROBIN! At the very least, GLOBAL STAR needs to reconfigure this device and get ou a COMPLETE user manual that explains set-up (especially!) and…

    1 vote
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    0 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  7. Keep my account info

    Keep my account info even after my term has lapsed. I went to reactivate today, my login still worked, but my device info had been deleted. This is poor service.

    2 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  8. Stealth mode for Gen3

    Been a while since I've used a Gen3 but I'm surprised you still have all the flashing lights. Good if you need to locate it in the dark. However when you are using it as a motion activated tracking device like the trace the lights give unwanted visibility and use batteries unnecessarily. You could have a stealth mode which people could choose like dock mode. It would shut off the lights like the trace when it is active

    3 votes
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  9. Go back to old format. Do not need new features.

    Go back to old format do not need new features

    1 vote
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    Merged  ·  0 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  10. Give discounts for multiple devices on an account

    Some people are willing to have two devices such as spot trace to keep track of assets and Gen2 to wear on their person. Why not give customers a discount for having multiple devices. It would help keep customers with the company longer as we all know it cost more money to bring in new customers than it does to retain an existing customer.

    4 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  11. Ordeing when logged in

    When I am logged in, and want to order a new Spot there is no way to that page and no way to use the data entered to be in my order . . I have to tryp it all again . . everything should in in the logged in portal.

    2 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  12. Support questions on line

    Allow for question to be answer online. Support such as a user forum

    8 votes
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  13. Facebook page posts should include the message as text

    I know Facebook policy changes removed the ability to post to a personal profile, but business Pages are still supported. Unfortunately, the post currently just includes a link to the location, but nothing about the message itself. I think there should at least be the option for including the message text on the post, along with the link.

    1 vote
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  14. WHATSAPP Spot messages

    Hi, is possible configure my SPOT GEN 3 for sending messages to Whatsapp nambers? Outside US the sms have few use, so many people do not see thats...

    1 vote
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  15. 2 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  16. Make SPOT X Wi-Fi hotspot and ability to forward messages cell phone if device is off

    Please add in the ability to have text messages forward to my cell phone while the Spot X is off. So not only when it is off but all the time if the setting is such in my profile to do so.

    Please add wifi to the spotX device so that i can connect it at home to wifi to send and receive messages.

    Please allow me to send and receive/read messages from a web browser while the spot X is off or not able to get signal. Not only when it is off but all the time via a…

    2 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  17. Update your satellite imagery. The image of Mystic River Connecticut is sometime well before 4/22/2018 (which is the Google Maps Date for t

    Update your satellite imagery. The image of Mystic River Connecticut is sometime well before 4/22/2018 (which is the Google Maps Date for this imagery) - my guess is 2016 or earlier.

    1 vote
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    0 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  18. Allowing firmware updates without account

    Here's an idea: allow us to update the firmware of our devices without an account. My work has given me a SPOTX and I'm trying to update the firmware. The account is under their name, and I can't login to update firmware. This isn't convenient at all.

    1 vote
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  19. Shared link history filter doesn't work

    If I create a shared link that should display History Mode for either "24 hour" or "1 day", the resulting linked map does NOT limit the display to the last 24 hours. It shows for all time. Whoever I send the link to would have to to manually go into the map's History Mode setting and reset it to 24 hours to make it work. That seems like a big bug to me.

    1 vote
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    0 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  20. Add Device name or ESN when sending message from Spot Gen3 to Spot X

    When I receive on my SpotX a message from a Spot Gen3 I can't see which Spot has send this message. I own 30 Spot Gen3 .
    I suggest to add the ID of the Spot in the message.

    1 vote
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
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