Welcome to My Voice for Globalstar and SPOT

We are dedicated to creating products that fit your life, keep you safe and bring you peace of mind when you are enjoying the world outside of cellular coverage. By working with UserVoice, we have created My Voice to let your voice be heard, gather your ideas for improvement, new products development and improved customer experience. While we cannot guarantee that any specific ideas will be implemented, we will ensure that your ideas and comments play a role in future updates, process and products.

Using My Voice
1 – Share your ideas. First check to see if it’s already been suggested and if so, vote for your favorites!
2 – If you have a new suggestion, submit it below.
3 – Ideas are reviewed for clarity, language and impact.
4 – If an idea has been considered for additional review, we’ll update its status.

My Voice for Globalstar and SPOT is a public forum, so we discourage you from providing any personal information within your ideas including account information.

  • Hot ideas
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  • My feedback
  1. Automated way to retrieve a username or password

    As usual, cannot reach your company when I need you. No way to contact by email, no automated way to retrieve a username or password that you have apparently deleted. So I am stuck. I have no desire to waste time in a chat. I simply need help logging in. I had my username and password but they no longer work and although the system says it has sent info to my email, it hasn't.....and yes, I have checked spam, trash and my inbox.

    1 vote
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    0 comments  ·  SPOT Trace  ·  Flag idea as inappropriate…  ·  Admin →
  2. Oppdate correct

    Thanks for all the new features! At the page: SPOT Tracking/Manage
    Alerts/Contacts/Edit Contact (I could have provided a screenshot if attachment was possible) there seems to be a bug for us in Norway, Europe. When I choose "sms", I have to choose provider. But there is NO Norwegian provider listed...Why don't do that like othere pages, and first select country - then phone number? To keep track with all provideres, is a big job... SMS works perfect from my Spot Gen-3 to phone numbers listed in the main menu for my device. Hope you fix this issue so my family…

    1 vote
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  3. Merge "Check-in" contact list with main contact list

    In spotX website, Check-in contact list should be merged with the main contact list, so you just click on the ones you want. At the very least, allow you to insert a name in each field so you know who belongs to the phone numbers you've entered.

    1 vote
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  4. The authorization code is tiny.

    The authorisation code is tiny.
    I can't read it.
    Then the system says "Credentials dont match"
    What a stupid feed back that is. Why not try to be friendly (like explain what to do) and use a better phrase than this.

    1 vote
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    0 comments  ·  SPOT Trace  ·  Flag idea as inappropriate…  ·  Admin →
  5. Low battery email notification

    Noticed (by chance) that check-in messages indicate when the device has a low battery.

    Much more useful would be if the system were to send a message to the owner of the device, instead of to the check-in recipients (I know I arrived, so I most likely won’t get/read those messages...)

    1 vote
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  6. Give discounts for multiple devices on an account

    Some people are willing to have two devices such as spot trace to keep track of assets and Gen2 to wear on their person. Why not give customers a discount for having multiple devices. It would help keep customers with the company longer as we all know it cost more money to bring in new customers than it does to retain an existing customer.

    3 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  7. 2 votes
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  8. Ability to add a secondary payment method

    There needs to be back up payment information on the system. I was just on a 28 day trip through the back country of Utah, Colorado, New Mexico, and Arizona, I had paid the annual renewal fee last month, and have been a client for over a year paying the monthly fee. At the beginning of the trip my credit card was compromised and turned off because of it. I did not have internet or email access for much of the time I was out in the back country so when you tried to charge my credit card and it…

    6 votes
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    1 comment  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  9. Keep my account info

    Keep my account info even after my term has lapsed. I went to reactivate today, my login still worked, but my device info had been deleted. This is poor service.

    1 vote
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  10. Cookie Preferences Button

    It's really, really annoying to have that cookie preferences button overlay still showing even though I have gone in and set the preferences. It obscures things I'm trying to see/do, and once my preferences have been set there is no reason for it being there. Even before preferences have been set it should have been implemented differently to not be obscuring your website. This is especially bad in the settings area. It obscures important settings and information. Get rid of it.

    5 votes
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    1 comment  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
  11. SpotX should tone when sending SOS

    When SOS is activated SpotX could make sound. Then if you could not see the device at least you could hear it

    19 votes
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    2 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  12. Pause mode on Spot X NEEDS to be a selectable feature that can be turned off. As it is now, you cannot track while kayaking.

    You introduced pause mode while tracking on Spot X recently. And, you forced it on us. While kayaking, since there is no walking vibration, Spot X goes into pause mode within minutes. Rendering tracking while kayaking useless. It is not a feasible solution to suggest that I shake the unit every 15-20 minutes to get it out of pause mode. Make pause mode on tracking with the Spot X an option that can be turned off. I suspect that I'm going to have this same problem long distance biking this summer. PLEASE give me the option to shut pause mode…

    12 votes
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    4 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  13. Associate a name with the "Send Messages To:" phone numbers.

    On the Account Profile, "Check In" tab, add a place to associate a name to each of the "Send Messages To:" phone numbers. Right now, I can't remember which number goes to which of my contacts.

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Continues Tracking

    have the spotx device be able to track after pushing the button whether it feels movement or not.

    17 votes
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    6 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  15. Make SPOT X Wi-Fi hotspot and ability to forward messages cell phone if device is off

    Please add in the ability to have text messages forward to my cell phone while the Spot X is off. So not only when it is off but all the time if the setting is such in my profile to do so.

    Please add wifi to the spotX device so that i can connect it at home to wifi to send and receive messages.

    Please allow me to send and receive/read messages from a web browser while the spot X is off or not able to get signal. Not only when it is off but all the time via a…

    1 vote
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  16. 4 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  17. map

    on the map put in red SOS points

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. SpotX incoming notification should be higher-pitch and easier to hear

    When SpotX fetches a new incoming message it makes a fairly low tone and dim sound. This should be at least be changeable.

    6 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Phone app to edit message profiles and device settings.

    It will make changes on your message profiles easier and faster.
    Even better it It could be integrated with your phone agenda.

    180 votes
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    7 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  20. App sync

    So having a Mac/pc app and an iOS app. Why not include a contacts sync within the apps for faster/smoother contacts setup?

    7 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
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