Welcome to My Voice for Globalstar and SPOT

We are dedicated to creating products that fit your life, keep you safe and bring you peace of mind when you are enjoying the world outside of cellular coverage. By working with UserVoice, we have created My Voice to let your voice be heard, gather your ideas for improvement, new products development and improved customer experience. While we cannot guarantee that any specific ideas will be implemented, we will ensure that your ideas and comments play a role in future updates, process and products.

Using My Voice
1 – Share your ideas. First check to see if it’s already been suggested and if so, vote for your favorites!
2 – If you have a new suggestion, submit it below.
3 – Ideas are reviewed for clarity, language and impact.
4 – If an idea has been considered for additional review, we’ll update its status.

My Voice for Globalstar and SPOT is a public forum, so we discourage you from providing any personal information within your ideas including account information.

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  • Hot ideas
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  1. Why is there no 400 minute pa

    I purchased the Sat Phone for emergency purposes only. I travel with my RV through areas where there is no other phone service. Myself and I am sure many others do this for the same reason. I don’t need a 1500 plan as I will not use all those minutes. I have probably only used maybe 45 minutes in the 3 years I have owned the phone. This to me is a money grab. If I cannot get a smaller plan I will not be renewing my contract. I know of many people in my area that are considering the…

    5 votes
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      1 comment  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
    • I'm dropping SPOT. (A) It has NEVER been easy to deal with your customer service, and (B) the subscription price has become outrageous.

      (1) Your prices have become prohibitive.
      (2) When you get a credit card number, cancelation is almost impossible. Your customer service is like hitting my head on the wall.
      (3) Then when the customer service realizes I'm about to drop, they suddenly can offer a deal.
      (4) I can't suspend service for the months when I don't need the service.
      I'm gone. You have competitors who do better and cost less.

      10 votes
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        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
      • 10 votes
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          1 comment  ·  Phone  ·  Flag idea as inappropriate…  ·  Admin →
        • Provide a way to recycle your old SPOT for people that need them, like a women's shelter

          There are probable people that could benefit from having a spot if they got in a dangerous situation, but couldn't use their phone, like someone staying at women's shelter

          11 votes
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            0 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
          • Change the microUSB charge connector on the Spot X to a USB C connector, so it won't matter which way up you plug it in.

            Change the microUSB charge connector on the Spot X to a USB C connector, so it won't matter which way up you plug it in.

            9 votes
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              1 comment  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
            • global phone coverage in indonesia

              please expand global phone sevice coverage in indonesia area

              1 vote
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Improve service & pricing before OneWeb and SpaceX make SPOT obsolete in a couple years

                Both of those companies are engaged in projects to fill the sky with thousands of broadband Internet providing satellites with initial offerings beginning in 2019 for OneWeb and 2020 for SpaceX. Virtually every ISP along with companies offering services such as SPOT will become obsolete. Times change and I don't see how Globalstar and SPOT will survive without some extraordinary type of new features and capabilities at a price point requiring only pocket change to compete with the pricing that will be offered by the space companies.

                4 votes
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                  0 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
                • Send invoice by email NOT by Canada Post

                  Send invoice by email NOT by Canada Post

                  1 vote
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                    0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                  • Make it easy to replace a unit with another unit

                    I tried to swap my SPOT (it went for a deep dive swim) with an equivalent unit but the website does not allow a "sideways" upgrade.

                    1 vote
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                      0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                    • Stop charging a hidden "network maintenance fee."

                      You're just ripping us off. It isn't the **** phone company. You can actually disclose all your charges.

                      Seriously, how do you justify a charge not mentioned anywhere on the website? Get some executives from Comcast?

                      6 votes
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                        2 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
                      • A global phone that works

                        Hiking in Guatemala and standing on top of a volcano with clear blue skies an unobstructed view of the sky but phone does not connect. Not worth it having it carried as an emergency com device will look for another provider when back home.

                        1 vote
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                          0 comments  ·  Phone  ·  Flag idea as inappropriate…  ·  Admin →
                        • View raw payload from STINGR modens

                          It should be possible to visualize RAW payload data sent from each STINGR device on myAccount website.

                          1 vote
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                            0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                          • Pro-rata subscription

                            We are 77 years old and we do not go off road in Australia that much now, and we are getting away less in our caravan. Perhaps a subscription related to how many days in a year SPOT will be used. At the moment it is getting expensive.

                            10 votes
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                              0 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
                            • Allow for multiple days tracked to appear on one map.

                              Wouldn't it be great to show multiple days of hiking or riding to show on one map.

                              8 votes
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                                2 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
                              • An affordable plan for the GSP-1

                                The economic pressure of going to a different device other than my current GPS-1700 is overwhelming. All of the bush pilots and outfitters are now able to communicate by text, so my need for a voice compatible device has diminished. I will continue to use my current phone if a reasonable plan is offered. Otherwise I will find another, more affordable solution to my communication needs. I have cancelled my credit card so that it will not be automatically changed.

                                1 vote
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                                  0 comments  ·  Phone  ·  Flag idea as inappropriate…  ·  Admin →
                                • Number of recipients

                                  On my account it says;
                                  QUOTE Only 10 Recipients can be added UNQUOTE

                                  however, in reality it is only possible to add 9 recipients

                                  1 vote
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                                    0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                                  • 4 votes
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                                      0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Manage groups without a PC

                                      The requirement to use a PC to manage groups (create, edit, delete) is absurd. Hiking the Appalachian or Pacific Crest Trail and needing a PC to add rescue or support groups? Sitting in an island anchorage with no power for a PC and needing to add mutul support or float plan groups? Driving to Prudehoe Bay or along Baja California with no power for a PC and no way to manage support and safety groups? This is simply ridiculous.

                                      2 votes
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                                        0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
                                      • SPOT APP that supports SPOT X

                                        Please make an app that I can use to track my husband from his Spot X as a computer is not always available to me.

                                        7 votes
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                                          0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Built in stand for SpotX

                                          SpotX requires the antenna be upright. Most things like stumps ,tables and other things we would normally set Spot down on to send a message are flat. Standing spot is somewhat of a pain in the butt. I taped a triangle shaped piece of plastic to the back of mine

                                          1 vote
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                                            0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
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