Welcome to My Voice for Globalstar and SPOT

We are dedicated to creating products that fit your life, keep you safe and bring you peace of mind when you are enjoying the world outside of cellular coverage. By working with UserVoice, we have created My Voice to let your voice be heard, gather your ideas for improvement, new products development and improved customer experience. While we cannot guarantee that any specific ideas will be implemented, we will ensure that your ideas and comments play a role in future updates, process and products.

Using My Voice
1 – Share your ideas. First check to see if it’s already been suggested and if so, vote for your favorites!
2 – If you have a new suggestion, submit it below.
3 – Ideas are reviewed for clarity, language and impact.
4 – If an idea has been considered for additional review, we’ll update its status.

My Voice for Globalstar and SPOT is a public forum, so we discourage you from providing any personal information within your ideas including account information.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Issue a Detailed Payment Receipt

    Love the product, love the service! Keep it up!. However, PLEASE issue a more detailed payment receipt. Every time I submit this as a work expense, I get it sent back as there are so few details. Accounting is not my bailey wick, but I don't have this problem with any other receipts! At some point it is going to get rejected and we will be forced to switch to anther provider.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
  2. Automated way to retrieve a username or password

    As usual, cannot reach your company when I need you. No way to contact by email, no automated way to retrieve a username or password that you have apparently deleted. So I am stuck. I have no desire to waste time in a chat. I simply need help logging in. I had my username and password but they no longer work and although the system says it has sent info to my email, it hasn't.....and yes, I have checked spam, trash and my inbox.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  SPOT Trace  ·  Flag idea as inappropriate…  ·  Admin →
  3. Merge "Check-in" contact list with main contact list

    In spotX website, Check-in contact list should be merged with the main contact list, so you just click on the ones you want. At the very least, allow you to insert a name in each field so you know who belongs to the phone numbers you've entered.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  4. Pause mode on Spot X NEEDS to be a selectable feature that can be turned off. As it is now, you cannot track while kayaking.

    You introduced pause mode while tracking on Spot X recently. And, you forced it on us. While kayaking, since there is no walking vibration, Spot X goes into pause mode within minutes. Rendering tracking while kayaking useless. It is not a feasible solution to suggest that I shake the unit every 15-20 minutes to get it out of pause mode. Make pause mode on tracking with the Spot X an option that can be turned off. I suspect that I'm going to have this same problem long distance biking this summer. PLEASE give me the option to shut pause mode…

    16 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  5. The authorization code is tiny.

    The authorisation code is tiny.
    I can't read it.
    Then the system says "Credentials dont match"
    What a stupid feed back that is. Why not try to be friendly (like explain what to do) and use a better phrase than this.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  SPOT Trace  ·  Flag idea as inappropriate…  ·  Admin →
  6. Continues Tracking

    have the spotx device be able to track after pushing the button whether it feels movement or not.

    21 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    7 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  7. SpotX should tone when sending SOS

    When SOS is activated SpotX could make sound. Then if you could not see the device at least you could hear it

    23 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  8. 2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  9. Ability to add a secondary payment method

    There needs to be back up payment information on the system. I was just on a 28 day trip through the back country of Utah, Colorado, New Mexico, and Arizona, I had paid the annual renewal fee last month, and have been a client for over a year paying the monthly fee. At the beginning of the trip my credit card was compromised and turned off because of it. I did not have internet or email access for much of the time I was out in the back country so when you tried to charge my credit card and it…

    6 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  10. Cookie Preferences Button

    It's really, really annoying to have that cookie preferences button overlay still showing even though I have gone in and set the preferences. It obscures things I'm trying to see/do, and once my preferences have been set there is no reason for it being there. Even before preferences have been set it should have been implemented differently to not be obscuring your website. This is especially bad in the settings area. It obscures important settings and information. Get rid of it.

    5 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
  11. Associate a name with the "Send Messages To:" phone numbers.

    On the Account Profile, "Check In" tab, add a place to associate a name to each of the "Send Messages To:" phone numbers. Right now, I can't remember which number goes to which of my contacts.

    4 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. SpotX incoming notification should be higher-pitch and easier to hear

    When SpotX fetches a new incoming message it makes a fairly low tone and dim sound. This should be at least be changeable.

    7 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Phone app to edit message profiles and device settings.

    It will make changes on your message profiles easier and faster.
    Even better it It could be integrated with your phone agenda.

    186 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    7 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  14. Spot X API via USB port

    An API for the SpotX so we can initiate txt messages via the USB port. On our boat we have a small PC on the bridge to send emails, check wx, ect. It would be nice if we could use the USB cable to trigger the SpotX to send a normal text message. If I see correctly, the SpotX already emulates a COM port, so basically we would just need the command added to the unit to construct and send a message. Getting signal strength or the ability to pull msgs from the unit would also just be too cool…

    3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  15. 4 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  16. map

    on the map put in red SOS points

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. App sync

    So having a Mac/pc app and an iOS app. Why not include a contacts sync within the apps for faster/smoother contacts setup?

    7 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  18. Special rate plans for first Nation indigenous Canadians

    Did you know that none of it is three times the size of Texas and has many inhabitants who have no access to cell service a special rate plan that would allow the first Nation tribes to utilize your service would go a long way towards increasing your subscriber base while generating some revenue. It would be the responsibility of the customer to provide their first nation status and current residency and Arctic circle which then would allow down the ability to utilize your services at a discounted rate.

    3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Phone  ·  Flag idea as inappropriate…  ·  Admin →
  19. 2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  20. External antenna for Sat-Fi2

    Add an external antenna option for this product. Not only makes it work better and look better (because I can mount it in nice places), but you can charge me extra for it too! Win-win!

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Sat-Fi2  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Welcome to My Voice for Globalstar and SPOT

Categories

Feedback and Knowledge Base