Love the product, love the service! Keep it up!. However, PLEASE issue a more detailed payment receipt. Every time I submit this as a work expense, I get it sent back as there are so few details. Accounting is not my bailey wick, but I don't have this problem with any other receipts! At some point it is going to get rejected and we will be forced to switch to anther provider.

As usual, cannot reach your company when I need you. No way to contact by email, no automated way to retrieve a username or password that you have apparently deleted. So I am stuck. I have no desire to waste time in a chat. I simply need help logging in. I had my username and password but they no longer work and although the system says it has sent info to my email, it hasn't.....and yes, I have checked spam, trash and my inbox.

In spotX website, Check-in contact list should be merged with the main contact list, so you just click on the ones you want. At the very least, allow you to insert a name in each field so you know who belongs to the phone numbers you've entered.

The authorisation code is tiny.
I can't read it.
Then the system says "Credentials dont match"
What a stupid feed back that is. Why not try to be friendly (like explain what to do) and use a better phrase than this.

have the spotx device be able to track after pushing the button whether it feels movement or not.

When SOS is activated SpotX could make sound. Then if you could not see the device at least you could hear it

It's really, really annoying to have that cookie preferences button overlay still showing even though I have gone in and set the preferences. It obscures things I'm trying to see/do, and once my preferences have been set there is no reason for it being there. Even before preferences have been set it should have been implemented differently to not be obscuring your website. This is especially bad in the settings area. It obscures important settings and information. Get rid of it.

On the Account Profile, "Check In" tab, add a place to associate a name to each of the "Send Messages To:" phone numbers. Right now, I can't remember which number goes to which of my contacts.

When SpotX fetches a new incoming message it makes a fairly low tone and dim sound. This should be at least be changeable.

It will make changes on your message profiles easier and faster.
Even better it It could be integrated with your phone agenda.

different on and off button, so the spots x is not turning on while in a back pack

on the map put in red SOS points

So having a Mac/pc app and an iOS app. Why not include a contacts sync within the apps for faster/smoother contacts setup?

Did you know that none of it is three times the size of Texas and has many inhabitants who have no access to cell service a special rate plan that would allow the first Nation tribes to utilize your service would go a long way towards increasing your subscriber base while generating some revenue. It would be the responsibility of the customer to provide their first nation status and current residency and Arctic circle which then would allow down the ability to utilize your services at a discounted rate.

I need this otherwise tracker is useless

Add an external antenna option for this product. Not only makes it work better and look better (because I can mount it in nice places), but you can charge me extra for it too! Win-win!