Welcome to My Voice for Globalstar and SPOT

We are dedicated to creating products that fit your life, keep you safe and bring you peace of mind when you are enjoying the world outside of cellular coverage. By working with UserVoice, we have created My Voice to let your voice be heard, gather your ideas for improvement, new products development and improved customer experience. While we cannot guarantee that any specific ideas will be implemented, we will ensure that your ideas and comments play a role in future updates, process and products.

Using My Voice
1 – Share your ideas. First check to see if it’s already been suggested and if so, vote for your favorites!
2 – If you have a new suggestion, submit it below.
3 – Ideas are reviewed for clarity, language and impact.
4 – If an idea has been considered for additional review, we’ll update its status.

My Voice for Globalstar and SPOT is a public forum, so we discourage you from providing any personal information within your ideas including account information.

What features and functionality would you like us to see next?

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  • Hot ideas
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  1. SPOT APP that supports SPOT X

    Please make an app that I can use to track my husband from his Spot X as a computer is not always available to me.

    10 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  2. Backlight the back, track, and SOS keys. And while your at it...add some bumps so it can be stood vertically on a flat or semi flat surface

    You make a big deal about backlit keys, but the “back”, Track, and SOS keys are all invisible in the dark and entirely smooth to the touch.

    Also, the frequent prompts regarding pointing the antenna skyward arent aided with any small molded “feet” at the base to enable it to be stood up unattended on a flat, or semi-flat surface.

    Minor gripes but oh so easy to have included....

    3 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  3. contact numbers on your bills

    service center call agents available and ph numbers to talk to people.

    4 votes
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    0 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
  4. SPOT X auto whitelist

    So we pay for all spam received. Blacklisting is useless since spammers change the numbers they send from.
    Provide option to whitelist all contacts and every phone number we have sent a message to, blocking others.
    Remember in an emergency, we need to permit messages from an unknown SAR or park staff. How would that work in the field without a web interface? Best to automatically turn off spam prevention after SOS button is pressed.

    2 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  5. More flexible minute plans

    Have more flexible plans. I pay for the minimum amount of minutes for a hefty price tag. Each year I may use less then 5 minutes total yet the minimum plan is something like 750 minutes. For some folks the pricing structure is very high. You may pick up incremental business and further retain people like with phones for emergency use.

    12 votes
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    1 comment  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
  6. guide en français / SPOTX User Guide in French

    J'aimerais savoir quand les guides en français seront disponibles afin de pouvoir bien utiliser mon spotx car actuellement j'ai des difficultés à comprendre l'anglais.

    1 vote
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  7. Geofence for SPOT

    Create geofence feature where I can assign one or more devices to it and be notified if the device leaves or enters the defined geofence

    20 votes
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    2 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
  8. Show referrals on customer account

    When I have people that use me as a referral it would be nice to see the available credit

    1 vote
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    0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
  9. Don't automatically delete device details from profile

    Better customer service.
    I logged in to renew my subscription after being away to find all device information deleted. What practical purpose has that served other than to delay the renewal process until I am both in front of a PC AND have my spotme with me at the same time.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. ACCOUNT D

    Hello, I write concerning Customer Account # CUST0050544303 for an Australian based account.

    On 8 December 2018 I renewed the contract for 12 months. I write to check that the Contract Renewal Date shown of "12/07/2019" actually refers to 7 December 2019 (I assume 2/07/2019 is the American date format).

    Can you please confirm my current contract runs a full 12 months period, ending on 7 December 2019?

    Finally, to avoid this confusion for others, can I suggest that FindMeSpot set up its date formats in each country in a format that is consistent with that countries accepted date format?

    1 vote
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    0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
  11. how do I find my milage?

    Is there a way to see how many miles/km were tracked?

    1 vote
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    1 comment  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
  12. Have you changed satellites?

    After rather doubting my daughter in law when she borrowed my SPOT to climb Kilimanjaro and had a few check in failures I have now had a couple of failures on safari in South Africa. It has never failed me before from many places in the world and was wonderful in China where they blocked internet. Now heading for the desert so will be especially careful to find clear open spaces.

    1 vote
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    0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
  13. Improve the rober covers on the Spot gen3, so that no catastrophic damages could happen to the devices

    I'm myself using a lot my Spot Gen 3 in sea/wet weather conditions and unfortunately for me during one of my chalenges the spot gen 3 got entirely damaged (completely destroyed, U/S) by water getting inside of it via the micro USB port.

    In deed the rubber cover not being strongly 100% watertight let some of the sea water got inside of the device hence the spot gen 3 tracker completely out of service. Not working at all anymore, impossible to turn it on.

    This incident happened while I was doing the crossing in solo with a kayak of the…

    3 votes
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    2 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  14. Change the microUSB charge connector on the Spot X to a USB C connector, so it won't matter which way up you plug it in.

    Change the microUSB charge connector on the Spot X to a USB C connector, so it won't matter which way up you plug it in.

    10 votes
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    1 comment  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  15. 5 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  16. Auto delete older messages

    My SpotX seems to take a while to load messages when there is alot in the message thread. Need to be able to set auto delete for 5 or 10 messages
    Rod

    2 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  17. SPOT map would smartly draw lines between Start/End of trips. Manual drawing of tracks also.

    Developing a way to enable a trace to be drawn between location points? Both in the app and the SPOT account. A trail between waypoints would make the app/site far more user friendly. Allow for automated lines as well as manual drawing in case trips last over days and the map decides it is not only one trip.

    19 votes
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    1 comment  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
  18. 13 votes
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    0 comments  ·  Phone  ·  Flag idea as inappropriate…  ·  Admin →
  19. Offer a SpotX Device Updater for Linux.

    Currently the SpotX Device Updater only supports Windows and MacOS. It would be great if you supported a Device Updater for Linux.

    7 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  20. Youtube Video

    Like to see a full detail on how to use the web site to studying the routes to setting up profiles there is nothing be the first!

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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