Welcome to My Voice for Globalstar and SPOT

We are dedicated to creating products that fit your life, keep you safe and bring you peace of mind when you are enjoying the world outside of cellular coverage. By working with UserVoice, we have created My Voice to let your voice be heard, gather your ideas for improvement, new products development and improved customer experience. While we cannot guarantee that any specific ideas will be implemented, we will ensure that your ideas and comments play a role in future updates, process and products.

Using My Voice
1 – Share your ideas. First check to see if it’s already been suggested and if so, vote for your favorites!
2 – If you have a new suggestion, submit it below.
3 – Ideas are reviewed for clarity, language and impact.
4 – If an idea has been considered for additional review, we’ll update its status.

My Voice for Globalstar and SPOT is a public forum, so we discourage you from providing any personal information within your ideas including account information.

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  1. Small coin size,waterproof and solar charged GPS

    For tracking expectant mothers,in medical field

    1 vote
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      0 comments  ·  SPOT Trace  ·  Flag idea as inappropriate…  ·  Admin →
    • When sending an alert to do a firmware update, include the new version#

      When sending out an Email or social media post about a new Spot3 firmware version#, especially when you send out multiple such reminders about the same exact update, please include the version# of the new version in the alert, so users can quickly check whether they have already installed it. I've now seen 3 separate alerts for the 8/17/18 update to version 010400-010200-010200-010200, and none of them have mentioned the new version#, thereby requiring me to waste time repeatedly re-running the updater, just to be sure I'm still up to date.

      4 votes
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        0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
      • 1 vote
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          0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
        • Add voice contact number

          All in all just a terrible website. Can’t get rid of the cookie banner in the display the feedback tab works sometimes there is absolutely no contact information you have a credit card on file for me that is voided it was compromised I was trying to enter a new credit card and field as I’ve said, and absolutely horrible website

          2 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Distance between spot and speed ?

            Another useful information would be to have in the table the distance between two spots (and optionnaly the speed).

            Best wishes, Marc

            1 vote
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              0 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
            • feedback on spot x

              recently completed a 8 day backcountry ultra endurance race. My spot x was set on 30 min tracking. I started out with it inside a phone bag for extra protection but they told me that it wasn't transmitting so I removed it from the bag and it began working fine. the problems I had were: 1. battery only lasted about 3 days and I had to charge it up twice during the event (luckily I had capacity for this) 2. the charging usb cover is very cheaply attached and would come open during the course of the day forcing me…

              7 votes
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                0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
              • Maybe bulld one that actually works

                Both tracers stopped giving me signals or updates for the past four days although both are on and active and moving across country as i type.

                2 votes
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                  0 comments  ·  SPOT Trace  ·  Flag idea as inappropriate…  ·  Admin →
                • My Locations - Map - Improve display and filters

                  I have never experienced a worse user interface. I'm trying to use this data for a world record certification and it's impossible to set the times on the map. I've tried using Chrome and Firefox. When I try and set dates and times for the filter, I can set the date but not the times. The boxes appear but you can't put data in them to change the time. I've got to be honest, this is terrible.

                  1 vote
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                    0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                  • Need someway to lock the keyboard.

                    Had iPhoneX and SpotX in same belt case. Sent an SOS by removing and replacing the iPhoneX in the case. The iPhoneX must have rubbed the center button and direction buttons. Wasn't good to find out when the Sherrif's deputy arrived at my location. The GPS coordinates were 1/2 mile off. The Sherrif's Deputy found my exact location by searching the tax records. Now thinking if I should stake my life on this device while sailing along the coast. All other features work but it's slow and not accurate.

                    1 vote
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                      1 comment  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
                    • Indicate when a check-in message was actually sent, not before

                      The current behavior of the green "sent" indicator lighting up even when a check-in message was not ACTUALLY sent is EXTREMELY misleading and nearly caused an unnecessary emergency call on a recent trip. The "20 minute (and more) delay" is not widely advertised nor widely known. This specific behavior is causing me to start shopping for a different device.

                      3 votes
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                        0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
                      • Prices wont show

                        when setting up a new account, the website wont show me the subscription plans, so I cant complete my account or use my new Spot X. Later on, it says "internal error" please try again later.

                        2 votes
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                          0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                        • 3 votes
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                            0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
                          • Allow for Multiple Preset Messages

                            Allow the custom and check in buttons to send more than one per-drafted message. Press check in for message one (I’m ok) Double press check in for message two (Going to sleep). This would allow for 4 total messages to better communicate. You could even make it a button combination like hold down power and check in for four five seconds for message preset two etc

                            3 votes
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                              0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
                            • Two different logins???

                              You seem to have two different systems online. One is your store, with which I use my email address to login. The other is your ongoing maintenance system, where billing etc. is stored -- this requires a different username, specifically not an email address. THIS IS INSANE. In 2018, nobody does this. Nobody. Please use one front end to access all your back end stuff, from previous orders of new equipment to ongoing billing and address issues. Please fix this.

                              1 vote
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                                0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                              • the gen 3 Has a designFailureThat being the coversOver the helpOr SOSButtons

                                I recommend a fix for this of a elastic band to fit around the device to secure those two tabsThe tabs being looseOn the one I haveA 16th at 3/32Inch We'll eventually lead toThat coverBeing pulled off the device or damagedTo the point of Uselessness. this Would be a inexpensiveFixYou re Representative Just suggestedIf theyPull-up in the first year you'll replace a deviceIf it doesn'tI'll let him put a cover onProtect it. It would be more cost-effectiveFor you to ProvideSome type of the other cover to protectThat button coverage

                                1 vote
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                                  0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
                                • Make i clearer/simpler!

                                  All I wanted to do was add another e-mail to those who're notified of my location, but your instruction were convoluted/incorrect and clear as mud! C'mon! I shouldn't have to wade so deeply into your system and FAQs to do something so simple!

                                  3 votes
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                                    0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                                  • unhappy still

                                    My idea is to for you to accurately map my data points at the time interval I have specified. I have it set to 5 minutes and the last tracking was done at the 10 minute interval. Also you say that the Gen 3 has a motion detector in it so it will only send data points when I am moving.,..,.,.,.,.,well if you look at my last track there was a time when the bike was not moving but 4 datapoints were still transmitted. I am not very happy with you folks

                                    1 vote
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                                      0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Show me that I successfully activated!!!

                                      I’ve gone through the steps, but nowhere do I see a confirmation that my Trace was successfully activated.

                                      1 vote
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • battery indicator, would be god to know if i should change the batteries before they die when i need it most

                                        battery indicator, would be good to know if i should change the batteries before they die when i need it most

                                        3 votes
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                                          1 comment  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Clarify "Share GPS Locations from the Last"

                                          My expectation based on the information currently provided is that data collected from my device within the timeframe specified in the dropdown would appear on my share page. However, after talking with customer support, I was informed that is not that case. The share page ONLY shares data collected AFTER the share page was created and that is within the timeframe specified in the dropdown. This should be clearly explained on the create dialog page.

                                          1 vote
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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