need to stick with old format

I need none of your new features. I have been a Spot user for over ten years and purchased it to provide a means of sending messages via satellite when in the remote back country with out any other means of communicating. So far 100 % of my messages are “OK” messages but the comfort of having Spot is in its emergency option. Keep it simple and for its original intended purpose; not another “social media” experience.

Start selling SPOT Gear, like Tee Shirts, Hats, Jackets, Etc.

Shared page time on tracking data is off by one hour. My account is set for mountain standard and shared page shows one hour later (central time). I've looked and can't find any way to fix this.

Please fix this.

I don't think it's good busy practice to charge a credit card prior to providing a customer with a invoice. My credit card was charged Nov. 14 and I don't get an invoice until Dec.? That is typically uncommon. I work for the Federal Government and am required to submit invoices for associated charges, the practice your company now has (since 2019) has caused a inconvenience in that process. Please reconsider your method.

SPOT users need to know where there is a Firmware Update. Please notify us via Text or Email when there is an update available.
You have NO problem letting us know when our Bill is due, how about letting us know when our Device needs an update ?
During a recent trip my SPOT did not work. When I updated the firmware, the SPOT worked again. This is UNsat.

Like many people all I want my spot for is for emergency use, I don’t really care about the other features, I won’t be renewing my subscription as it cheaper for me to buy a plb and that’s a one off costs not yearly.
Its simply too expensive and there are much cheaper options
A long time customer lost
Stuart

Please update firmware to be able to automatically send coordinates with text messages without needing to check location box every time. It is so easy to overlook when sending a message. Should be able to set it one way or the other and forget it!

The sat view is really good, and being able to click 'next' and 'prev' etc on the pop-up is a 'nice one'. The accuracy of location is truly impressive.

Keep up the good work!

Peter

The flap door never stays on because of the current design of the 2 little plastic numbs. The door should be redesigned with stainless steel pin like what is used on watches. If Spot is using satellite to communicate then it should put a weather app in as well. Good to now what the weather is when out in the middle of nowhere.

Why is this new mapping system getting such hugely poor reviews when compared to the old system??

Bring back the old spot. The new SPOT X is very difficult to use and is unnecessarily complicated.

Being able to access my tracks beyond the last 30 days is a huge improvement!

Add signal strength indicator to top bar of screen or something, anything, that indicates the signal strength so we can optimally aim the device.

I would love to see an upgrade program for long time spot users to upgrade at a lower cost to the new technology.

I too have been a spot user for over 12 years. The majority of check-ins are for peace of mind for the family but also knowing I have help if I get in trouble. The new mapping system is far too complicated for the average person to check on someone. The old map was simple, login and you can see where the person is without having to go into 2-3 different selections. It would be nice to have the option to go back to the old version.

Bring back My Locations and the ability to delete what waypoints we want. The new web page is horribly cumbersome and hard to use

The timestamp on an incoming message should be the time it was sent, like with e-mail. Currently the timestamp is the time received, which is useless information. A message like "see you in 2 hours" is meaningless on a device that fetches messages at long intervals, unless we know what time it was sent. You have the information in the header of the original text or email. Use that instead of replacing it on the Spot.