Welcome to My Voice for Globalstar and SPOT

We are dedicated to creating products that fit your life, keep you safe and bring you peace of mind when you are enjoying the world outside of cellular coverage. By working with UserVoice, we have created My Voice to let your voice be heard, gather your ideas for improvement, new products development and improved customer experience. While we cannot guarantee that any specific ideas will be implemented, we will ensure that your ideas and comments play a role in future updates, process and products.

Using My Voice
1 – Share your ideas. First check to see if it’s already been suggested and if so, vote for your favorites!
2 – If you have a new suggestion, submit it below.
3 – Ideas are reviewed for clarity, language and impact.
4 – If an idea has been considered for additional review, we’ll update its status.

My Voice for Globalstar and SPOT is a public forum, so we discourage you from providing any personal information within your ideas including account information.

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  • My feedback
  1. Let us go back to old map format

    need to stick with old format

    61 votes
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    50 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  2. Keep SPOT devices simple

    I need none of your new features. I have been a Spot user for over ten years and purchased it to provide a means of sending messages via satellite when in the remote back country with out any other means of communicating. So far 100 % of my messages are “OK” messages but the comfort of having Spot is in its emergency option. Keep it simple and for its original intended purpose; not another “social media” experience.

    28 votes
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    1 comment  ·  SPOT Legacy  ·  Flag idea as inappropriate…  ·  Admin →
  3. 18 votes
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    7 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  4. Get SPOT Tee Shirts!

    Start selling SPOT Gear, like Tee Shirts, Hats, Jackets, Etc.

    18 votes
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    2 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
  5. Shared page time is incorrect.

    Shared page time on tracking data is off by one hour. My account is set for mountain standard and shared page shows one hour later (central time). I've looked and can't find any way to fix this.

    Please fix this.

    8 votes
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    4 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  6. Provide invoice before charging

    I don't think it's good busy practice to charge a credit card prior to providing a customer with a invoice. My credit card was charged Nov. 14 and I don't get an invoice until Dec.? That is typically uncommon. I work for the Federal Government and am required to submit invoices for associated charges, the practice your company now has (since 2019) has caused a inconvenience in that process. Please reconsider your method.

    16 votes
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    8 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  7. Notify SPOT users via text message when there is a Firmware update

    SPOT users need to know where there is a Firmware Update. Please notify us via Text or Email when there is an update available.
    You have NO problem letting us know when our Bill is due, how about letting us know when our Device needs an update ?
    During a recent trip my SPOT did not work. When I updated the firmware, the SPOT worked again. This is UNsat.

    11 votes
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    1 comment  ·  Firmware  ·  Flag idea as inappropriate…  ·  Admin →
  8. Time Zone Issues

    My SPOT profile is set to Eastern Time. Even when signed into the new mapping interface, the time zone shows as Central time. I have to log out and log back in to get the time zone on the track points to show correctly. Even worse, I've given the URL to friends/family in order to see my location. Again, the time zone shown is Central, not Eastern.

    In addition to being sloppy, even this one hour difference can make a real difference in a rescue scenario, making SPOT a lot less valuable. My contract is up in April and unless…

    7 votes
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    3 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  9. Too expensive subscription

    Like many people all I want my spot for is for emergency use, I don’t really care about the other features, I won’t be renewing my subscription as it cheaper for me to buy a plb and that’s a one off costs not yearly.
    Its simply too expensive and there are much cheaper options
    A long time customer lost
    Stuart

    16 votes
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    3 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  10. Make coordinates automatically send with message without needing to check box

    Please update firmware to be able to automatically send coordinates with text messages without needing to check location box every time. It is so easy to overlook when sending a message. Should be able to set it one way or the other and forget it!

    7 votes
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    3 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  11. I love the Sat view

    The sat view is really good, and being able to click 'next' and 'prev' etc on the pop-up is a 'nice one'. The accuracy of location is truly impressive.

    Keep up the good work!

    Peter

    6 votes
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    1 comment  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  12. Improve SPOT X USB door

    The flap door never stays on because of the current design of the 2 little plastic numbs. The door should be redesigned with stainless steel pin like what is used on watches. If Spot is using satellite to communicate then it should put a weather app in as well. Good to now what the weather is when out in the middle of nowhere.

    20 votes
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    1 comment  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  13. Why is the new mapping system almost universally reviled in the reviews over the old system?

    Why is this new mapping system getting such hugely poor reviews when compared to the old system??

    6 votes
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    Merged  ·  0 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  14. Old spot

    Bring back the old spot. The new SPOT X is very difficult to use and is unnecessarily complicated.

    6 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  15. Data Storage Duration Improvement

    Being able to access my tracks beyond the last 30 days is a huge improvement!

    6 votes
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    0 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  16. Signal strength indicator on SPOT X

    Add signal strength indicator to top bar of screen or something, anything, that indicates the signal strength so we can optimally aim the device.

    17 votes
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    1 comment  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  17. I would love to see an upgrade program for long time spot users to upgrade at a lower cost to the new technology

    I would love to see an upgrade program for long time spot users to upgrade at a lower cost to the new technology.

    11 votes
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    1 comment  ·  SPOT Legacy  ·  Flag idea as inappropriate…  ·  Admin →
  18. Go back to the old mapping style

    I too have been a spot user for over 12 years. The majority of check-ins are for peace of mind for the family but also knowing I have help if I get in trouble. The new mapping system is far too complicated for the average person to check on someone. The old map was simple, login and you can see where the person is without having to go into 2-3 different selections. It would be nice to have the option to go back to the old version.

    5 votes
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    Merged  ·  0 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  19. Bring back MY LOCATIONS so we can delete what waypoints we want.

    Bring back My Locations and the ability to delete what waypoints we want. The new web page is horribly cumbersome and hard to use

    5 votes
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    Merged  ·  0 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  20. Timestamp incoming messages with the time they were originally sent, not when received.

    The timestamp on an incoming message should be the time it was sent, like with e-mail. Currently the timestamp is the time received, which is useless information. A message like "see you in 2 hours" is meaningless on a device that fetches messages at long intervals, unless we know what time it was sent. You have the information in the header of the original text or email. Use that instead of replacing it on the Spot.

    16 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
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