Welcome to My Voice for Globalstar and SPOT

We are dedicated to creating products that fit your life, keep you safe and bring you peace of mind when you are enjoying the world outside of cellular coverage. By working with UserVoice, we have created My Voice to let your voice be heard, gather your ideas for improvement, new products development and improved customer experience. While we cannot guarantee that any specific ideas will be implemented, we will ensure that your ideas and comments play a role in future updates, process and products.

Using My Voice
1 – Share your ideas. First check to see if it’s already been suggested and if so, vote for your favorites!
2 – If you have a new suggestion, submit it below.
3 – Ideas are reviewed for clarity, language and impact.
4 – If an idea has been considered for additional review, we’ll update its status.

My Voice for Globalstar and SPOT is a public forum, so we discourage you from providing any personal information within your ideas including account information.

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  • Hot ideas
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  1. Offer short-term subscriptions outside of United States

    SPOT should offer the option of a subscription that lasts for one month only.

    Many users don't use their devices regularly and therefore are disadvantages by subscriptions that last for one whole year at a time.

    318 votes
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      41 comments  ·  Rental / On Demand  ·  Flag idea as inappropriate…  ·  Admin →
    • Monthly Flex Plans for SPOT GEN3

      Important enough to generate another comment. I love your product, and even though I was on hold for 40 minute until customer service picked up they were extremely pleasant (talked to billing rep as well), but the annual cost for me is excruciating painful given I only hike a couple times a year if I am lucky. Please give us the same option you have provided to GEN X. Thank you!

      46 votes
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        19 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
      • Phone app to edit message profiles and device settings.

        It will make changes on your message profiles easier and faster.
        Even better it It could be integrated with your phone agenda.

        166 votes
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          4 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
        • Allow me to test SOS and Help buttons

          I would feel more comfortable with my device if I could test SOS and Help buttons before my trip.
          You could implement a "test mode" feature where I can press SOS and Help buttons and the messages are only visible in my account, but not sent to NSD or GEOS.

          191 votes
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            7 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →

            We are working with our SOS partners GEOS and our software developers to provide this feature to our customers. Please check back for future updates on this project.

          • A user friendly MyAccount

            The Findmespot website is difficult to use. I use the website only a few times a year and struggle to find the where I need to go to make changes or find out what I need to find out.

            It's by far the worst website to navigate of the many I use.

            124 votes
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              15 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
            • Longer Data Storage

              I would like to see SPOT save the history of a customer's trip inside the account for the life of the account.
              Strava (iPhone) for example retains all you have done and it offers summaries"

              174 votes
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                10 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
              • Allow more then just the last 50 wp on map

                If a viewer wants to follow a recorded track he must work through each page with 50 points. It would be great if the whole or at least a larger part of a journey could be seen on the map at once

                92 votes
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                  7 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
                • Acknowledgement from a SPOT Transmission that the recipient has viewed the sent message.

                  Acknowledgement signal that a message sent from SPOT Gen 3 device was viewed by the intended recipient.

                  80 votes
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                    6 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
                  • Improve message reliability

                    I send "I'm OK" messages every hour when I ride my mountain bike. Sometimes the messages don't arrive. In the next model (I have a Gen3) I would like to see an improvement in the percentage of messages that get sent properly.

                    79 votes
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                      3 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
                    • USB cover not secure

                      Already posted but I want to reiterate - the USB cover is not secure and falls out easily. I can't lose this out on the boat and still have a waterproof secure device. It need to have a more positive connection, something similar to a Garmin chartplotter would be great.

                      14 votes
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                        5 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
                      • Make your website my account page mobile friendly please!

                        Please make this site mobile friendly so we can edit on the go!

                        13 votes
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                          0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                        • SPOT App necessary updates

                          The SPOT app does some things good, but it has plenty of opportunity for improvement. The following "bad" are things to fix:

                          Bad - Can only access one spot account. So if you have multiple loved ones who carry SPOT and have different accounts, this app can only show one of them at a time. And reconfiguring for another account is work.

                          Bad - Doesn't highlight the latest track/OK point. If the latest point blinked, then you could easily tell where the person was without having to zoom in and read the time-stamp on each message.

                          Bad - Only works…

                          29 votes
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                            6 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
                          • Ability to re-queue failed sent messages (and, better yet, option to auto-queue)

                            If a sent message fails, it'd be awesome if I could simply re-send it as opposed to having to type it in again. Even better, I'd prefer that failed messages were automatically re-queued and tried again with the next message fetch.

                            12 votes
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                              1 comment  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
                            • No minute sat plan

                              So many people have drop using Globalstar because you kept jacking up the cost. Most backcountry users just want it there for emergencies and wouldn't mind paying more if minutes are actually used. Bring back a low cost plan

                              4 votes
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                                1 comment  ·  Phone  ·  Flag idea as inappropriate…  ·  Admin →
                              • Website & App

                                Your website and app are super clunky. You would sell more products if your website and apps didn't look and function like they were from the 1990's.

                                If you'd like help. I work for a company that can handle those exact needs. Raizlabs in Oakland California.

                                Thank you!

                                8 votes
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                                  1 comment  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
                                • 18 votes
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                                    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • ability to end billing from website

                                    i cannot find a way to remove my master card from billing, I also see no way to end billing and stop all services. I have been on hold for some time to attain this now. very frustrating. it is doubtful we will use globalstar in the future because of this.

                                    9 votes
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                                      1 comment  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Improvement on background map quality

                                      The background map used in message presentation is very inaccurate in the Nordic countries countryside. It should be possible to choose from different map sources with the same projection, like Openstreet, Esri maps.
                                      To get a good view of a route from ie tracking, you must today first export a set of messages to a .gpx file and import the file into another mapping solution (like Esri ArcGIS online or Garmin Basecamp). This is tedious and should not be necessary.
                                      Messages should also be stored indefinitely.

                                      15 votes
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                                        4 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
                                      • More User Friendly

                                        To make it easier to cancel subscription. I contacted someone months ago to have our subscription cancelled and thought it had been. To find out it had not. We have not used the Spot device since last year. Now I call and have to be called back or to call again to just cancel my account when I was told after the first year it could be cancelled at anytime.

                                        3 votes
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                                          0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                                        • spot trace for drones.

                                          a lightweight spot trace under 30g. for drone use. drone market is booming. and all drone trackers on market are cell tower base. a satellite tracker is way better. can be marketed for unlimited other uses. small lipo batteries will do the trick.

                                          4 votes
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                                            0 comments  ·  SPOT Trace  ·  Flag idea as inappropriate…  ·  Admin →
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