I need a microscope to see read the display. Either use all, large text and ditch the icons, or just use icons that are as large as possible and eliminate the text. SOMETHING. The backlighting is poor. Imagine, in an emergency, in the dark, can't find reading glasses, iphone camera is dead, and I cant read the screen to save my life. It's like you compromised to please everyone, and the result is poor. ALLOW me to pick a GUI format, eg. LARGE TEXT ONLY

My Spot X remains on my deck bag of my kayak while I paddle. Constant sea water spray and immersion make me wonder how well it will stand up to this constant abuse. My previous Gen 3 was also kept in a waterproof nylon bag with a clear window that allowed full function while it was inside. I cannot find a bag designed for the SPOT X that serves the same purpose.

Create an Essential Minimum plan. I was willing to pay $ 50 annually for 20 messages and the SOS service

Beep on new message.

There should be an option to beep every (1/5/10/30 minutes) when there is an unread message.

This would seem so simple to implement and so obviously necessary that it should have been done already.

I don’t want to check the spot 300 times a day, but I DO want to know if a plan has changed.

It should also have an option to beep if a message you sent has not been marked as sent within 60 minutes - so you can attend to getting better signal.

I want is to see the route in a timely fashion. The new system has only dots connected which gives you a big spider net but in the old system the dots were numbered so you could follow the directions easily.

Trying to find anything is not intuitive. Roll back the software to a earlier version, or give users to choice of installing the older software.

Mapping is complicated and frustrating. Neither I, nor my viewers, want to spend hours trying to figure out how to use your new platform. Simplify things. The shared page should have some VERY SHORT instruction as to how to view things. The average viewer will likely give up trying to see where the asset is on a given day. Will likely not renew my subscription ( had it for nearly 10 yrs).

As a backpacker every ounce counts so extra batteries for me are a down fall for this satellite messenger. I’d like to see an internal battery with an external charging port that I could recharge with battery bank or solar panel.

I’d love to be able to switch my plan via my account page. You seem to have an account management system that is stuck in the 1990s.

When your account is suspended and you update the firmware, the sync step errors out. Instead of an error message, inform the user that the Sync option cannot be performed while the account is suspended.

Started trying to set up my new Spot X more than 2 hours ago. I'm still working on it, and I don't think I'm close to done. The documentation you published is substandard where it isn't outright misleading. The whole thing seems deliberately designed to be as confusing as possible. I've managed to turn it on and pay for an account. Nothing after that has worked as expected.

A tutorial on how to use the compass would be very helpful.

I just spent 15 mins trying to find my tracks and now have given up. This is so poor. What happened to the easy simple straight forward link on my old profile page. - My Tracks ? what is happening ?

These products are widely sold across Canada yet you don’t offer plans in Canadian dollars.. as Canadian users we are getting burned on exchange rates like crazy! We are supporting your product and helping you line your pockets, help us... help us not have to empty are pockets so much to use these devices. Please start to offer Canadian dollar pricing! Or at the very least offer outside of US customers a discount of some sort.

It is called "usability testing". You missed that step. The new mapping software is the brainchild of some manager who does not have a clue. I learned a long time ago that if you have to spend $2 to keep an existing customer happy, you have to spend $5 to acquire a new customer. Really bad idea irritating your customers. You do realize that most customers who are unhappy do not complain. They just move on.

My wife finds the new map useless when trying to find my current location. Simply add numbers to the track like it was :)

Allow devices to be updated via Bluetooth through the app. Not everyone has computers anymore.

I would like to be able to see other SPOT X users in my hiking party on the topo map. This may be a security concern, but if each of us gave permission to see each other's location, that would be incredible and an advantage over your competitors.

Please update firmware to be able to automatically send coordinates with text messages without needing to check location box every time. It is so easy to overlook when sending a message. Should be able to set it one way or the other and forget it!