I have just spent over an hour on the phone trying to delete an obsolete spot device from my account. It seems there is no way to do it online - only by phone. It has been a complete waste of my valuable time, and it is COSTING SPOT UNNECESSARY OVERHEAD. These is a real lost profit opportunity for Spot - and it is very ANNOYING to your customers...

How about a way to contact you so I can cancel my account?

The flap door never stays on because of the current design of the 2 little plastic numbs. The door should be redesigned with stainless steel pin like what is used on watches. If Spot is using satellite to communicate then it should put a weather app in as well. Good to now what the weather is when out in the middle of nowhere.

to show if your check in notification, text, tracking , messages have been successfully sent. right now it does not show if they have worked or not. we have no way to see if our messages are being delivered.

It is ridiculous that when I click "My devices" I get a "General error" with the message to try again later or contact you. When choosing the latter I get told only for USA/CAN users AND you're not online at the time of writing this. WHY do you not have an email? You cost an arm and a leg and you provide NO service. VERY VERY BAD.

Add signal strength indicator to top bar of screen or something, anything, that indicates the signal strength so we can optimally aim the device.

your location history page:

https://login.findmespot.com/spot-main-web/myaccount/locations/history.html

only shows a small number of data points .. even though my filter is set for a week .. so i can't see or download a larger set of position data ?

Having built-in only rechargeable is not sufficient for and emergency device targeted for outdoors-men and gals crowd.

Make it possible to go to bottom of 14 messages by pressing up when on the first message and back by pressing down

Do you ever plan on including topo maps for better navigation on the SPOT X? I received my SPOT X last week and have been testing it out. I like it a lot, especially the built-in keyboard but the topo maps would help a lot with navigating.

Rick

The timestamp on an incoming message should be the time it was sent, like with e-mail. Currently the timestamp is the time received, which is useless information. A message like "see you in 2 hours" is meaningless on a device that fetches messages at long intervals, unless we know what time it was sent. You have the information in the header of the original text or email. Use that instead of replacing it on the Spot.

Some people are willing to have two devices such as spot trace to keep track of assets and Gen2 to wear on their person. Why not give customers a discount for having multiple devices. It would help keep customers with the company longer as we all know it cost more money to bring in new customers than it does to retain an existing customer.

It will make changes on your message profiles easier and faster.
Even better it It could be integrated with your phone agenda.

Increase power for tracking signal. The tracking capability is too weak relative to other trackers.

When SOS is activated SpotX could make sound. Then if you could not see the device at least you could hear it

Been a while since I've used a Gen3 but I'm surprised you still have all the flashing lights. Good if you need to locate it in the dark. However when you are using it as a motion activated tracking device like the trace the lights give unwanted visibility and use batteries unnecessarily. You could have a stealth mode which people could choose like dock mode. It would shut off the lights like the trace when it is active

When SpotX fetches a new incoming message it makes a fairly low tone and dim sound. This should be at least be changeable.

Like many people all I want my spot for is for emergency use, I don’t really care about the other features, I won’t be renewing my subscription as it cheaper for me to buy a plb and that’s a one off costs not yearly.
Its simply too expensive and there are much cheaper options
A long time customer lost
Stuart