I need none of your new features. I have been a Spot user for over ten years and purchased it to provide a means of sending messages via satellite when in the remote back country with out any other means of communicating. So far 100 % of my messages are “OK” messages but the comfort of having Spot is in its emergency option. Keep it simple and for its original intended purpose; not another “social media” experience.

Start selling SPOT Gear, like Tee Shirts, Hats, Jackets, Etc.

I don't think it's good busy practice to charge a credit card prior to providing a customer with a invoice. My credit card was charged Nov. 14 and I don't get an invoice until Dec.? That is typically uncommon. I work for the Federal Government and am required to submit invoices for associated charges, the practice your company now has (since 2019) has caused a inconvenience in that process. Please reconsider your method.

SPOT users need to know where there is a Firmware Update. Please notify us via Text or Email when there is an update available.
You have NO problem letting us know when our Bill is due, how about letting us know when our Device needs an update ?
During a recent trip my SPOT did not work. When I updated the firmware, the SPOT worked again. This is UNsat.

Please update firmware to be able to automatically send coordinates with text messages without needing to check location box every time. It is so easy to overlook when sending a message. Should be able to set it one way or the other and forget it!

Bring back the old spot. The new SPOT X is very difficult to use and is unnecessarily complicated.

The flap door never stays on because of the current design of the 2 little plastic numbs. The door should be redesigned with stainless steel pin like what is used on watches. If Spot is using satellite to communicate then it should put a weather app in as well. Good to now what the weather is when out in the middle of nowhere.

I like to check the level of juice left in my tracking device battery. I like to know when it sends the low battery alert how much time before it sleeps?

How does a person set up tracking instead of just the one point where we turned it off. This is totally worthless to us. Please don't say "all you have to do is" it seriously is much harder than that for us.

The sat view is really good, and being able to click 'next' and 'prev' etc on the pop-up is a 'nice one'. The accuracy of location is truly impressive.

Keep up the good work!

Peter

Add signal strength indicator to top bar of screen or something, anything, that indicates the signal strength so we can optimally aim the device.

Spot Gen4 completely sealed and waterproof to 30 metres (Kayaking)
Internal rechargeable Lithium battery with a week or 2 of life.
Wireless charging or sealed small round 5 Volt charge port with plug.
Bluetooth connection to phone for updating settings and firmware.

I would love to see an upgrade program for long time spot users to upgrade at a lower cost to the new technology.

Why is this new mapping system getting such hugely poor reviews when compared to the old system??

In your menus and instructions please refer to the Spot units as "devices" and not "assets." I feel the word "asset" in this situation is an vague pretentious buzz word.

It will confuse a lot of people.

Do you refer to your cell phone as an asset? Do you call your smart home devices assets? Of course not.

The timestamp on an incoming message should be the time it was sent, like with e-mail. Currently the timestamp is the time received, which is useless information. A message like "see you in 2 hours" is meaningless on a device that fetches messages at long intervals, unless we know what time it was sent. You have the information in the header of the original text or email. Use that instead of replacing it on the Spot.

develop a pouch were the user can keep spare batteries and the USB cable. this way when out in the filed the user has all needed equipment to update and repower the tracker.

Being able to access my tracks beyond the last 30 days is a huge improvement!

We use SPOT trace for monitoring drifting buoys, and we need reliable and lengthy deployments. We have tested the use of different lithium batteries that provide extended deployments and would love it if SPOT would provide options for those of us who might need the extended use in these remote environments.