I just bought a Spot X and the battery is not charging even thought it says that is is hooked up to the usb and plugged in????

Explain UP FRONT that the download wil NOT work with an iPad or other tablet. I spent lots of time trying to download it to my iPad without success, only to learn from the customer service rep that I needed a laptop or desktop. Is that really necessary? Think about the fact that your users are generally on the move—which means we don’t have a desktop for sure, and may not even have a laptop.

We are trying to implement our lone worker program using the SPOT-X. The inability to set Tracking on by default is seen as an issue with the product. It would be very helpful to have the ability to turn this on by default if desired.

Not always you want to send your actual position, but a "rendez-vous" location. It would be nice to have the option of sending a waypoint in a message.
For example: Meet me at this point: 50.xxxx, -66.yyyy. Receiver can map it directly and not having to enter the position in a GPS.

I had to use the SOS feature this summer, and there was some delay contacting my wife and son because they didn't recognize the number you were calling from. We all get lots of spam phone calls, and are conditioned to not answer unknown numbers.

It would be helpful to have a list that our emergency contact people could add to their phone contacts so they know they're getting a call from a SPOT emergency dispatcher.

The device updater does not allow you to paste a password in when logging in. This means you cannot use a password app to manage a complex password and people will use less secure passwords. This is a horrible practice that is extremely insecure.

Should be option to use regular batteries or rechargeable. Having just rechargeable means have to carry MORE technology to recharge. Maine winters get -30F and wilderness trips can last ten days or more. A few AAA batteries are easier to carry than a charger which can also drain in the cold. Solar charges are useless if cloudy, snowing conditions. Bad feature of the SPOT X.

I'm a realtor and constantly taking new clients to areas where my phone doesn't always work. It would be nice to have something small and inconspicuous that I could have to make an S.O.S. and tracking so that my husband can see my location and movements. Its hard to hide the Gen 3 when wearing summer clothes. Something that is a little fashionable for women.

Put all the settings on 1 page instead of spreading them out under different categories. Set it up so when you're finished with the 1-page, everything is set: contacts, emails, dates, shared contacts, messages... everything in 1 page. I just drove 3000 miles and none of my contacts could see where I was... and I couldn't figure it out on my iPhone.

It would be great if I could buy a gift voucher for Spot services. My son loves hiking and just got a Spot but he has limited finances so being able to give him a voucher for his Spot connection would be great as a Christmas present. There must be lots of other people with family and friends who hike or travel to wild places who would love to get a subscription or a gift voucher for Xmas.

I need a microscope to see read the display. Either use all, large text and ditch the icons, or just use icons that are as large as possible and eliminate the text. SOMETHING. The backlighting is poor. Imagine, in an emergency, in the dark, can't find reading glasses, iphone camera is dead, and I cant read the screen to save my life. It's like you compromised to please everyone, and the result is poor. ALLOW me to pick a GUI format, eg. LARGE TEXT ONLY

My Spot X remains on my deck bag of my kayak while I paddle. Constant sea water spray and immersion make me wonder how well it will stand up to this constant abuse. My previous Gen 3 was also kept in a waterproof nylon bag with a clear window that allowed full function while it was inside. I cannot find a bag designed for the SPOT X that serves the same purpose.

Can you not make the firmware updates compatible with iPad or iPhone? Very few people use iMac anymore

in all mapping functions include the ability to add GPS points as waypoints. Camp sites, and some off road locations will not have addresses

There has to be a better way for syncing... my brand new Spot X keeps giving me this error message and I can't get passed 50% of syncing. This is terrible. Please help fix this bug!

Spot X request: Please give the user an option to not have sent messages from Spot X to an individual populate on the shared map page. Would like to have ability to have a a private conversation instead of my half posted on the map with checkin's etc. Thanks, Bob

I don’t understand why the 20 messages/month include both outgoing and incoming. One of the reasons I wanted to use the spot x on this trip is to keep in touch with my young daughter and aged parent, being able to send important messages. The current plan means I really can only handle a couple of issues each month, if you assume each ‘issue’ includes an exchange of 4-8 messages. This seems really stingy. Is it really expensive to be more generous with messages? Or could you just as easily include 40 message/month in the basic plan.

I kept trying to find the mapping feature on my iPhone through the app, only to learn from the customer service rep that I needed an entirely different app to view the mapping feature. Why?? Is there any reason that feature can’t be incorporated in the main app? Again, users of spot are on the move and certainly don’t want to be bothered opening several apps (or open a laptop or tablet). just to use the basic feature of mapping.