Important enough to generate another comment. I love your product, and even though I was on hold for 40 minute until customer service picked up they were extremely pleasant (talked to billing rep as well), but the annual cost for me is excruciating painful given I only hike a couple times a year if I am lucky. Please give us the same option you have provided to GEN X. Thank you!

The Findmespot website is difficult to use. I use the website only a few times a year and struggle to find the where I need to go to make changes or find out what I need to find out.

It's by far the worst website to navigate of the many I use.

To make it easier to cancel subscription. I contacted someone months ago to have our subscription cancelled and thought it had been. To find out it had not. We have not used the Spot device since last year. Now I call and have to be called back or to call again to just cancel my account when I was told after the first year it could be cancelled at anytime.

It will make changes on your message profiles easier and faster.
Even better it It could be integrated with your phone agenda.

I would like to see SPOT save the history of a customer's trip inside the account for the life of the account.
Strava (iPhone) for example retains all you have done and it offers summaries"

Send a renewal notice 30 days prior to taking a payment.

If a viewer wants to follow a recorded track he must work through each page with 50 points. It would be great if the whole or at least a larger part of a journey could be seen on the map at once

Acknowledgement signal that a message sent from SPOT Gen 3 device was viewed by the intended recipient.

When SOS is activated SpotX could make sound. Then if you could not see the device at least you could hear it

Please make this site mobile friendly so we can edit on the go!

I only use smartphones and tablets, so I cannot download the firmware updater to update my device. I always need to do this using someone else's computer.
Allowing device firmware to be updated over the air would be great.

You allow over 200 waypoints but only 70 contacts. I will never use that many waypoints. More contacts would be great

SpotX requires the antenna be upright. Most things like stumps ,tables and other things we would normally set Spot down on to send a message are flat. Standing spot is somewhat of a pain in the butt. I taped a triangle shaped piece of plastic to the back of mine

Tell people where the Auth Number is. You say where to find the ESN why not tell them where the Auth is.

So many people have drop using Globalstar because you kept jacking up the cost. Most backcountry users just want it there for emergencies and wouldn't mind paying more if minutes are actually used. Bring back a low cost plan

have the spotx device be able to track after pushing the button whether it feels movement or not.

i cannot find a way to remove my master card from billing, I also see no way to end billing and stop all services. I have been on hold for some time to attain this now. very frustrating. it is doubtful we will use globalstar in the future because of this.

in-depth video on how the compass works and how to use it on the SPOTX.