I want is to see the route in a timely fashion. The new system has only dots connected which gives you a big spider net but in the old system the dots were numbered so you could follow the directions easily.

Beep on new message.

There should be an option to beep every (1/5/10/30 minutes) when there is an unread message.

This would seem so simple to implement and so obviously necessary that it should have been done already.

I don’t want to check the spot 300 times a day, but I DO want to know if a plan has changed.

It should also have an option to beep if a message you sent has not been marked as sent within 60 minutes - so you can attend to getting better signal.

Trying to find anything is not intuitive. Roll back the software to a earlier version, or give users to choice of installing the older software.

Mapping is complicated and frustrating. Neither I, nor my viewers, want to spend hours trying to figure out how to use your new platform. Simplify things. The shared page should have some VERY SHORT instruction as to how to view things. The average viewer will likely give up trying to see where the asset is on a given day. Will likely not renew my subscription ( had it for nearly 10 yrs).

It is called "usability testing". You missed that step. The new mapping software is the brainchild of some manager who does not have a clue. I learned a long time ago that if you have to spend $2 to keep an existing customer happy, you have to spend $5 to acquire a new customer. Really bad idea irritating your customers. You do realize that most customers who are unhappy do not complain. They just move on.

Please update firmware to be able to automatically send coordinates with text messages without needing to check location box every time. It is so easy to overlook when sending a message. Should be able to set it one way or the other and forget it!

Started trying to set up my new Spot X more than 2 hours ago. I'm still working on it, and I don't think I'm close to done. The documentation you published is substandard where it isn't outright misleading. The whole thing seems deliberately designed to be as confusing as possible. I've managed to turn it on and pay for an account. Nothing after that has worked as expected.

I would like to be able to see other SPOT X users in my hiking party on the topo map. This may be a security concern, but if each of us gave permission to see each other's location, that would be incredible and an advantage over your competitors.

Location pins should be numbered on mapping. I previously had spot connect and my wife could log in to see where I was on her iPhone. Now all she sees is dropped pins

I like to check the level of juice left in my tracking device battery. I like to know when it sends the low battery alert how much time before it sleeps?

Start selling SPOT Gear, like Tee Shirts, Hats, Jackets, Etc.

I’d love to be able to switch my plan via my account page. You seem to have an account management system that is stuck in the 1990s.

It would be nice if a multiple message(s) received (from a long worded, single message) were listed in chronological order, especially on the app.

Contacts/waypoint + setting sync without usb connection. It should be possible to sync such kind of data via bluetooth and IOS/Android app.

As a backpacker every ounce counts so extra batteries for me are a down fall for this satellite messenger. I’d like to see an internal battery with an external charging port that I could recharge with battery bank or solar panel.

at 3:35 PM today, your web site is totally stalled as I try to update info for my check in profiles. You need to post a heading that the web site is down.

Bad software
Could you please put a column off to the Left that shows who each # or email belongs too? Maybe also add an address book I can easily click on a name and add it to my contacts. I would like to be able to enter the info once then be able to access it when I need to change it?

Add signal strength indicator to top bar of screen or something, anything, that indicates the signal strength so we can optimally aim the device.

I am trying cancel our subscription online but your systems do not allow.