Important enough to generate another comment. I love your product, and even though I was on hold for 40 minute until customer service picked up they were extremely pleasant (talked to billing rep as well), but the annual cost for me is excruciating painful given I only hike a couple times a year if I am lucky. Please give us the same option you have provided to GEN X. Thank you!

To make it easier to cancel subscription. I contacted someone months ago to have our subscription cancelled and thought it had been. To find out it had not. We have not used the Spot device since last year. Now I call and have to be called back or to call again to just cancel my account when I was told after the first year it could be cancelled at anytime.

It will make changes on your message profiles easier and faster.
Even better it It could be integrated with your phone agenda.

to show if your check in notification, text, tracking , messages have been successfully sent. right now it does not show if they have worked or not. we have no way to see if our messages are being delivered.

I would like to see SPOT save the history of a customer's trip inside the account for the life of the account.
Strava (iPhone) for example retains all you have done and it offers summaries"

The economic pressure of going to a different device other than my current GPS-1700 is overwhelming. All of the bush pilots and outfitters are now able to communicate by text, so my need for a voice compatible device has diminished. I will continue to use my current phone if a reasonable plan is offered. Otherwise I will find another, more affordable solution to my communication needs. I have cancelled my credit card so that it will not be automatically changed.

When SOS is activated SpotX could make sound. Then if you could not see the device at least you could hear it

Make it possible to go to bottom of 14 messages by pressing up when on the first message and back by pressing down

So having a Mac/pc app and an iOS app. Why not include a contacts sync within the apps for faster/smoother contacts setup?

If a viewer wants to follow a recorded track he must work through each page with 50 points. It would be great if the whole or at least a larger part of a journey could be seen on the map at once

Acknowledgement signal that a message sent from SPOT Gen 3 device was viewed by the intended recipient.

have the spotx device be able to track after pushing the button whether it feels movement or not.

Please make this site mobile friendly so we can edit on the go!

Tell people where the Auth Number is. You say where to find the ESN why not tell them where the Auth is.

Please add more characters to Help/SPOT SOV message. 110 is not enough to include local contacts in case of a non life threating event.

How about a way to contact you so I can cancel my account?

It's really, really annoying to have that cookie preferences button overlay still showing even though I have gone in and set the preferences. It obscures things I'm trying to see/do, and once my preferences have been set there is no reason for it being there. Even before preferences have been set it should have been implemented differently to not be obscuring your website. This is especially bad in the settings area. It obscures important settings and information. Get rid of it.

Waay to complex to set up...need a real hard copy ACCURATE manual for all instructions...the Spot help line is useless for any assistance.