Welcome to My Voice for Globalstar and SPOT
We are dedicated to creating products that fit your life, keep you safe and bring you peace of mind when you are enjoying the world outside of cellular coverage. By working with UserVoice, we have created My Voice to let your voice be heard, gather your ideas for improvement, new products development and improved customer experience. While we cannot guarantee that any specific ideas will be implemented, we will ensure that your ideas and comments play a role in future updates, process and products.
Using My Voice
1 – Share your ideas. First check to see if it’s already been suggested and if so, vote for your favorites!
2 – If you have a new suggestion, submit it below.
3 – Ideas are reviewed for clarity, language and impact.
4 – If an idea has been considered for additional review, we’ll update its status.
My Voice for Globalstar and SPOT is a public forum, so we discourage you from providing any personal information within your ideas including account information.
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Message and Tracking Spot X versus Spot Gen 3 - Main
I have owned the original Spot, Spot 2, Spot Gen 3 and now spot X.
Spot 2 & Gen 3 were much better for sending positions than the original Spot.
Since upgrading to Spot X, I am finding sending positions to be quite poor. My hit rate was much higher with Spot 2 & Gen 3.
Sending messages is also a problem. We use Spot X when MTBing in outback areas, where there is no mobile coverage. Sadly, the Spot X has a low success rate for sending positions, and sending text messages has not been good. Most messages just…35 votes -
SPOT X battery/Power Issues - Main
I just bought a Spot X and the battery is not charging even thought it says that is is hooked up to the usb and plugged in????
29 votes -
Syncing is awful - Main
There has to be a better way for syncing... my brand new Spot X keeps giving me this error message and I can't get passed 50% of syncing. This is terrible. Please help fix this bug!
23 votes -
Make the screen text larger
I need a microscope to see read the display. Either use all, large text and ditch the icons, or just use icons that are as large as possible and eliminate the text. SOMETHING. The backlighting is poor. Imagine, in an emergency, in the dark, can't find reading glasses, iphone camera is dead, and I cant read the screen to save my life. It's like you compromised to please everyone, and the result is poor. ALLOW me to pick a GUI format, eg. LARGE TEXT ONLY
9 votes -
Design a SPOT X bag to protect the SPOT X from the water - Main
My Spot X remains on my deck bag of my kayak while I paddle. Constant sea water spray and immersion make me wonder how well it will stand up to this constant abuse. My previous Gen 3 was also kept in a waterproof nylon bag with a clear window that allowed full function while it was inside. I cannot find a bag designed for the SPOT X that serves the same purpose.
12 votes -
3 votes
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Not sure--haven't used product enough to know.
Just called ROBERT in Customer Service. He helped identify my update problem as a cable issue. Patient with me and explained what I needed. I ultimately found the right cable and VIOLA--it's all good. He's a genius.
3 votes -
Let us go back to old map format
need to stick with old format
76 votes -
SPOT X GUI Icons are confusing - MAIN
Why when I sent a message it put a question mark even though it went through... how can I know for SURE my message was received?
1 vote -
Create Waypoints from the Mapping GPS Coordinates - Main
in all mapping functions include the ability to add GPS points as waypoints. Camp sites, and some off road locations will not have addresses
2 votes -
1 vote
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Multiple email addresses for paperless billing
Allow entry of multiple email address for paperless billing in the "My Profile" section of your online "My Account"
2 votes -
To be able to update the device via a cell phone or a tablet
I don't own a computer to update my firmware.
1 vote -
Spot Gen4 Improvements: replacing the batteries without a screwdriver and three-way velcro
I had a Spot Gen3 and found some weird things on Gen4 that should be improved ASAP, like: to replace batteries or to connect usb cable you’ll have to carry screwdrivers; the velcro holding the clip is too simple, it should be at least three way. That’s a shame!
1 vote -
test
test
1 vote -
More robust wiring for Waterproof DC Power Cable for Trace
I've got 2 SPOT Trace devices wired into my boats' batteries. The wires from the "Waterproof DC Power Cable" accessory are much too light-gauge to be easily used in a boat that may be tossing and bouncing on waves, and bouncing those cables around a bit. I'd like to see something like 18 or 20 gauge wiring used in this accessory, nothing skinnier. I don't know what it is now, but it's pitifully thin wire...maybe 32 gauge?
1 vote -
improving the quick start guide
This looks like a kick-***, well-designed product. But getting started needs a boost!
I got stuck on "LED button test" Step 1.
First, no image describing what the button names are (e.g., the "Track" button). So I downloaded the user guide and saw the button layout on page 6 (SIX!). Who knew track == map pin icon?!
Then I got stuck on Step 2. Track and Power buttons have a clear detente. I could not push the SOS + Help buttons no matter how hard I pressed. No help on the LED/Button test. Then I found your help videos. No…
4 votes -
Insurance coverage for family
I am very upset because the insurance provided to me in the past included a family plan. Apparently this new company will have one also but not available now. So my husband is not covered and we are leaving on a wilderness trip. The suggestion to me was to buy a new device for him and he will be covered on that one and be a new account holder. Ridiculous. As I see it, Spot had plenty of time to set this up before the actual transition date. This problem has caused us to consider cancelling our trip altogether but…
1 vote -
Advertise better the app compatibility (only with Android 7 or better)
I discovered just after the purchase that the Spot X app is only compatible with Android 7 or better. My second smartphone is compatible, but my main smartphone is not. If I hadn't had a second smartphone, that would have made of me a very annoyed customer, and very vocal on the internet. This is not the only problem with the way Spot markets its devices. Please improve your ethics.
1 vote -
Create an Essential Minimum plan.
Create an Essential Minimum plan. I was willing to pay $ 50 annually for 20 messages and the SOS service
9 votes
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