I need none of your new features. I have been a Spot user for over ten years and purchased it to provide a means of sending messages via satellite when in the remote back country with out any other means of communicating. So far 100 % of my messages are “OK” messages but the comfort of having Spot is in its emergency option. Keep it simple and for its original intended purpose; not another “social media” experience.

You ruined a perfectly simple page and designed one too complicated and useless for the average user. Your new price plans are overpriced and for some reason, my contacts do not receive my shares. You have no general email to contact you, other than phone numbers. After years of being a loyal subscriber I am happy to cancel and go with another provider.

Frustrated with changes on the mapping platform and please have someone with expertise knowledge on mapping to call me.

How does a person set up tracking instead of just the one point where we turned it off. This is totally worthless to us. Please don't say "all you have to do is" it seriously is much harder than that for us.

Please update firmware to be able to automatically send coordinates with text messages without needing to check location box every time. It is so easy to overlook when sending a message. Should be able to set it one way or the other and forget it!

It is called "usability testing". You missed that step. The new mapping software is the brainchild of some manager who does not have a clue. I learned a long time ago that if you have to spend $2 to keep an existing customer happy, you have to spend $5 to acquire a new customer. Really bad idea irritating your customers. You do realize that most customers who are unhappy do not complain. They just move on.

Start selling SPOT Gear, like Tee Shirts, Hats, Jackets, Etc.

Trying to find anything is not intuitive. Roll back the software to a earlier version, or give users to choice of installing the older software.

Bring back the old spot. The new SPOT X is very difficult to use and is unnecessarily complicated.

I like to check the level of juice left in my tracking device battery. I like to know when it sends the low battery alert how much time before it sleeps?

I would like to be able to see other SPOT X users in my hiking party on the topo map. This may be a security concern, but if each of us gave permission to see each other's location, that would be incredible and an advantage over your competitors.

Mapping is complicated and frustrating. Neither I, nor my viewers, want to spend hours trying to figure out how to use your new platform. Simplify things. The shared page should have some VERY SHORT instruction as to how to view things. The average viewer will likely give up trying to see where the asset is on a given day. Will likely not renew my subscription ( had it for nearly 10 yrs).

It would be nice if a multiple message(s) received (from a long worded, single message) were listed in chronological order, especially on the app.

Contacts/waypoint + setting sync without usb connection. It should be possible to sync such kind of data via bluetooth and IOS/Android app.

Location pins should be numbered on mapping. I previously had spot connect and my wife could log in to see where I was on her iPhone. Now all she sees is dropped pins

I’d love to be able to switch my plan via my account page. You seem to have an account management system that is stuck in the 1990s.

Beep on new message.

There should be an option to beep every (1/5/10/30 minutes) when there is an unread message.

This would seem so simple to implement and so obviously necessary that it should have been done already.

I don’t want to check the spot 300 times a day, but I DO want to know if a plan has changed.

It should also have an option to beep if a message you sent has not been marked as sent within 60 minutes - so you can attend to getting better signal.