Welcome to My Voice for Globalstar and SPOT

We are dedicated to creating products that fit your life, keep you safe and bring you peace of mind when you are enjoying the world outside of cellular coverage. By working with UserVoice, we have created My Voice to let your voice be heard, gather your ideas for improvement, new products development and improved customer experience. While we cannot guarantee that any specific ideas will be implemented, we will ensure that your ideas and comments play a role in future updates, process and products.

Using My Voice
1 – Share your ideas. First check to see if it’s already been suggested and if so, vote for your favorites!
2 – If you have a new suggestion, submit it below.
3 – Ideas are reviewed for clarity, language and impact.
4 – If an idea has been considered for additional review, we’ll update its status.

My Voice for Globalstar and SPOT is a public forum, so we discourage you from providing any personal information within your ideas including account information.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Switch Plan via My Account

    I’d love to be able to switch my plan via my account page. You seem to have an account management system that is stuck in the 1990s.

    5 votes
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    started  ·  0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  2. Literally redesign your entire website

    Nothing about your website makes any sense. Literally rethink your entire UX and UI.

    2 votes
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    1 comment  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  3. The international date format defined by ISO (ISO 8601) is YYYY-MM-DD.

    Current version of this international standard is more than 15 years old. About time to wake up?
    The current (American) date format is only good for USA.

    2 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  4. Predefined messages should be in a separate section

    Make a separate section for manage predefined messages.
    On the web interface it would be much easier to manage predefined messages if they were listed separately under the Manage tab instead of buried in the notifications section.

    2 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  5. 2 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  6. password entry

    Toggle security on/off so text of password can be seen if using a secure site. Allows sender's recognition of typos when entering/editing password.

    2 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  7. Since this site was changed , we have been unable to access the message change and who is listed on the check in and shared page. Sucks!

    The new System sucks. 10+ techs have been unable to navigate and find shared settings and to change the message. They suggested a new service provider. I agree. What a mess.
    If computer techs can't figure tis out how do you expect most people to?

    4 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  8. Facebook posts should include message text like Twitter posts

    Twitter posts include the message text, but Facebook page posts just show the location link. Can you add the message text to the FB posts, as well, please?

    2 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  9. A "MY ACCOUNT" address book

    Bad software
    Could you please put a column off to the Left that shows who each # or email belongs too? Maybe also add an address book I can easily click on a name and add it to my contacts. I would like to be able to enter the info once then be able to access it when I need to change it?

    1 vote
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  10. Ability to purchase equipment from MyAccount

    Sign in to account and access equipment for purchase and planactivation.

    1 vote
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  11. Import KML to my SPOT X

    Allow us to import way points into our spot x, using kml files. I'm not the only person wanting this simple function

    1 vote
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  12. Keep my account info

    Keep my account info even after my term has lapsed. I went to reactivate today, my login still worked, but my device info had been deleted. This is poor service.

    6 votes
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    1 comment  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  13. Oppdate correct

    Thanks for all the new features! At the page: SPOT Tracking/Manage
    Alerts/Contacts/Edit Contact (I could have provided a screenshot if attachment was possible) there seems to be a bug for us in Norway, Europe. When I choose "sms", I have to choose provider. But there is NO Norwegian provider listed...Why don't do that like othere pages, and first select country - then phone number? To keep track with all provideres, is a big job... SMS works perfect from my Spot Gen-3 to phone numbers listed in the main menu for my device. Hope you fix this issue so my family…

    3 votes
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    2 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  14. Use the SPOT location in the webapp to determine time zone

    I'm in the Pacific Time Zone looking at the new webapp tracking my SPOT carried by my son make a track within the Pacific Time Zone. But the timestamps are Central Time Zone. The Time Zone Preference in Settings on the findmespot.com website are set to the Pacific Time Zone.

    4 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  15. Give discounts for multiple devices on an account

    Some people are willing to have two devices such as spot trace to keep track of assets and Gen2 to wear on their person. Why not give customers a discount for having multiple devices. It would help keep customers with the company longer as we all know it cost more money to bring in new customers than it does to retain an existing customer.

    7 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  16. Facebook page posts should include the message as text

    I know Facebook policy changes removed the ability to post to a personal profile, but business Pages are still supported. Unfortunately, the post currently just includes a link to the location, but nothing about the message itself. I think there should at least be the option for including the message text on the post, along with the link.

    2 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  17. 3 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  18. In SPOT My Account, Clearer path to info

    In SPOT My Account, it would be good to have some text indicating the category of information available under the picture of the SPOT device.
    Even "Click Here for More Info" would be helpful. I didn't even know the picture of my device was an actionable icon.

    1 vote
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  19. Ordeing when logged in

    When I am logged in, and want to order a new Spot there is no way to that page and no way to use the data entered to be in my order . . I have to tryp it all again . . everything should in in the logged in portal.

    2 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  20. Ability to add a secondary payment method

    There needs to be back up payment information on the system. I was just on a 28 day trip through the back country of Utah, Colorado, New Mexico, and Arizona, I had paid the annual renewal fee last month, and have been a client for over a year paying the monthly fee. At the beginning of the trip my credit card was compromised and turned off because of it. I did not have internet or email access for much of the time I was out in the back country so when you tried to charge my credit card and it…

    8 votes
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    1 comment  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
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