Welcome to My Voice for Globalstar and SPOT

We are dedicated to creating products that fit your life, keep you safe and bring you peace of mind when you are enjoying the world outside of cellular coverage. By working with UserVoice, we have created My Voice to let your voice be heard, gather your ideas for improvement, new products development and improved customer experience. While we cannot guarantee that any specific ideas will be implemented, we will ensure that your ideas and comments play a role in future updates, process and products.

Using My Voice
1 – Share your ideas. First check to see if it’s already been suggested and if so, vote for your favorites!
2 – If you have a new suggestion, submit it below.
3 – Ideas are reviewed for clarity, language and impact.
4 – If an idea has been considered for additional review, we’ll update its status.

My Voice for Globalstar and SPOT is a public forum, so we discourage you from providing any personal information within your ideas including account information.

What features and functionality would you like us to see next?

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  • Hot ideas
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  • My feedback
  1. Monthly Flex Plans for SPOT GEN3

    Important enough to generate another comment. I love your product, and even though I was on hold for 40 minute until customer service picked up they were extremely pleasant (talked to billing rep as well), but the annual cost for me is excruciating painful given I only hike a couple times a year if I am lucky. Please give us the same option you have provided to GEN X. Thank you!

    388 votes
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    70 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  2. Phone app to edit message profiles and device settings.

    It will make changes on your message profiles easier and faster.
    Even better it It could be integrated with your phone agenda.

    167 votes
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    5 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  3. A user friendly MyAccount

    The Findmespot website is difficult to use. I use the website only a few times a year and struggle to find the where I need to go to make changes or find out what I need to find out.

    It's by far the worst website to navigate of the many I use.

    140 votes
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    24 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Longer Data Storage

    I would like to see SPOT save the history of a customer's trip inside the account for the life of the account.
    Strava (iPhone) for example retains all you have done and it offers summaries"

    176 votes
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    12 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
    planned  ·  S Admin responded

    We are actively developing a new mapping and storage system. Please check back for future updates on this project.

  5. More User Friendly

    To make it easier to cancel subscription. I contacted someone months ago to have our subscription cancelled and thought it had been. To find out it had not. We have not used the Spot device since last year. Now I call and have to be called back or to call again to just cancel my account when I was told after the first year it could be cancelled at anytime.

    14 votes
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    6 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
  6. lower fees and update the webpage and app.

    The new "Network Maintenance Fee"; the fact that the antiquated tracking web page hasn't been updated in years; the app that doesn't clearly show the current location vs historical locations; and the lack of response to my question to support have contributed to my decision to cancel my renewal.

    16 votes
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    4 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  7. Allow more then just the last 50 wp on map

    If a viewer wants to follow a recorded track he must work through each page with 50 points. It would be great if the whole or at least a larger part of a journey could be seen on the map at once

    93 votes
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    7 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  8. Acknowledgement from a SPOT Transmission that the recipient has viewed the sent message.

    Acknowledgement signal that a message sent from SPOT Gen 3 device was viewed by the intended recipient.

    81 votes
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    7 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  9. 30 days renewal notice

    Send a renewal notice 30 days prior to taking a payment.

    4 votes
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    2 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
  10. Make your website my account page mobile friendly please!

    Please make this site mobile friendly so we can edit on the go!

    19 votes
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    5 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
  11. 77 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. No minute sat plan

    So many people have drop using Globalstar because you kept jacking up the cost. Most backcountry users just want it there for emergencies and wouldn't mind paying more if minutes are actually used. Bring back a low cost plan

    5 votes
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    2 comments  ·  Phone  ·  Flag idea as inappropriate…  ·  Admin →
  13. SPOT App necessary updates

    The SPOT app does some things good, but it has plenty of opportunity for improvement. The following "bad" are things to fix:

    Bad - Can only access one spot account. So if you have multiple loved ones who carry SPOT and have different accounts, this app can only show one of them at a time. And reconfiguring for another account is work.

    Bad - Doesn't highlight the latest track/OK point. If the latest point blinked, then you could easily tell where the person was without having to zoom in and read the time-stamp on each message.

    Bad - Only works…

    33 votes
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    8 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
  14. Video on how to use the Compass

    in-depth video on how the compass works and how to use it on the SPOTX.

    5 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  15. Website & App

    Your website and app are super clunky. You would sell more products if your website and apps didn't look and function like they were from the 1990's.

    If you'd like help. I work for a company that can handle those exact needs. Raizlabs in Oakland California.

    Thank you!

    12 votes
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    2 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  16. ability to end billing from website

    i cannot find a way to remove my master card from billing, I also see no way to end billing and stop all services. I have been on hold for some time to attain this now. very frustrating. it is doubtful we will use globalstar in the future because of this.

    15 votes
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    2 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
  17. SpotX should tone when sending SOS

    When SOS is activated SpotX could make sound. Then if you could not see the device at least you could hear it

    3 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  18. Move the cookie pref button

    I can’t click on the register button due to the cookie button on my mobile phone and it is incredibly frustrating.

    15 votes
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    8 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Built in stand for SpotX

    SpotX requires the antenna be upright. Most things like stumps ,tables and other things we would normally set Spot down on to send a message are flat. Standing spot is somewhat of a pain in the butt. I taped a triangle shaped piece of plastic to the back of mine

    4 votes
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    1 comment  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  20. Reduced fees for Veterans (Canadian and American).

    A reduced fee for those who are serving or have served in the military would be a nice touch. Perhaps also add first responders.

    32 votes
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    planned  ·  2 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
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