Welcome to My Voice for Globalstar and SPOT

We are dedicated to creating products that fit your life, keep you safe and bring you peace of mind when you are enjoying the world outside of cellular coverage. By working with UserVoice, we have created My Voice to let your voice be heard, gather your ideas for improvement, new products development and improved customer experience. While we cannot guarantee that any specific ideas will be implemented, we will ensure that your ideas and comments play a role in future updates, process and products.

Using My Voice
1 – Share your ideas. First check to see if it’s already been suggested and if so, vote for your favorites!
2 – If you have a new suggestion, submit it below.
3 – Ideas are reviewed for clarity, language and impact.
4 – If an idea has been considered for additional review, we’ll update its status.

My Voice for Globalstar and SPOT is a public forum, so we discourage you from providing any personal information within your ideas including account information.

  • Hot ideas
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  • My feedback
  1. Phone app to edit message profiles and device settings.

    It will make changes on your message profiles easier and faster.
    Even better it It could be integrated with your phone agenda.

    176 votes
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    5 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  2. Allow more then just the last 50 wp on map

    If a viewer wants to follow a recorded track he must work through each page with 50 points. It would be great if the whole or at least a larger part of a journey could be seen on the map at once

    104 votes
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    7 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  3. Acknowledgement from a SPOT Transmission that the recipient has viewed the sent message.

    Acknowledgement signal that a message sent from SPOT Gen 3 device was viewed by the intended recipient.

    98 votes
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    7 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  4. Support questions on line

    Allow for question to be answer online. Support such as a user forum

    2 votes
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  5. Spot Gen3 to message SpotX

    I have both a SpotX and a Spot Gen3. Spot Gen3 requires a Phone Carrier name to add it to the contact list. I wish to be able to have the Spot Gen3 to send my pre-made message to SpotX

    1 vote
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  6. Website & App

    Your website and app are super clunky. You would sell more products if your website and apps didn't look and function like they were from the 1990's.

    If you'd like help. I work for a company that can handle those exact needs. Raizlabs in Oakland California.

    Thank you!

    18 votes
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    5 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  7. Allow firmware update over the air

    I only use smartphones and tablets, so I cannot download the firmware updater to update my device. I always need to do this using someone else's computer.
    Allowing device firmware to be updated over the air would be great.

    83 votes
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  8. Please make the SOS big field also profile dependent.

    I use a lot of different profiles, works nice as I go places every year again. In every profile the values I fill in change with the profile.

    Please make the SOS big field also profile dependent.
    Here I fill in the insuarance stuff which stay the same, but also info about the guide of the group, which is profile dependend.

    Thanks for listening, Hans.

    1 vote
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  9. PLEASURE BOAT TOWING SERVICE WHEN OUT OF CELL RANGE.

    GET EITHER TOWBOAT US OR SEA TOW ON BOARD SO WE CAN GET A TOW FROM THEM IF WE ARE OUT OF CELL RANGE. THEY CAN REQUIRE AN ADDITIONAL, EACH TIME, FEE FOR THIS OPTIONAL SERVICE.

    1 vote
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  10. Reduced fees for Veterans (Canadian and American).

    A reduced fee for those who are serving or have served in the military would be a nice touch. Perhaps also add first responders.

    39 votes
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    planned  ·  4 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  11. Make activations simpler

    Third time trying to activate where is the code and serial number etc

    1 vote
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    1 comment  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  12. SEND SPOT TEXT MESSAGES WITH A LINK

    It would be most helpful when a text message is sent via SPOT if the geographic coordinates were sent as an internet link. As it is now the text message comes through with numbers that have to be cut and pasted in google in order to see where the message was sent from.

    11 votes
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    2 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  13. battery indicator, would be god to know if i should change the batteries before they die when i need it most

    battery indicator, would be good to know if i should change the batteries before they die when i need it most

    12 votes
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    1 comment  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  14. how do I find ESN and authentication code on the box?

    where do I find the authentication code? Or the ESN on the box? One of the 2 I don't find.. so can't login!

    1 vote
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  15. 5 votes
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    3 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  16. Allow for Multiple Preset Messages

    Allow the custom and check in buttons to send more than one per-drafted message. Press check in for message one (I’m ok) Double press check in for message two (Going to sleep). This would allow for 4 total messages to better communicate. You could even make it a button combination like hold down power and check in for four five seconds for message preset two etc

    7 votes
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    2 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  17. Have the web page go back to the same image (satellite, track, etc) that you were on last when reloading after expiration of site

    When you're checking tracks the web page goes back to the beginning, does not go back to where you left the last time - i.e. on satellite view, how much enlargement, etc. It would be great if I didn't have to start over every time I checked a track.

    1 vote
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  18. Improve the rober covers on the Spot gen3, so that no catastrophic damages could happen to the devices

    I'm myself using a lot my Spot Gen 3 in sea/wet weather conditions and unfortunately for me during one of my chalenges the spot gen 3 got entirely damaged (completely destroyed, U/S) by water getting inside of it via the micro USB port.

    In deed the rubber cover not being strongly 100% watertight let some of the sea water got inside of the device hence the spot gen 3 tracker completely out of service. Not working at all anymore, impossible to turn it on.

    This incident happened while I was doing the crossing in solo with a kayak of the…

    5 votes
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    3 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  19. Video Tutorial

    Make a video tutorial explaining all of the functions and the web-interface options, they are not intuitive, explain each option. I spent a lot of time on chat with your tech that could have been done proactively with a video

    1 vote
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  20. Custom and Help messages should LOOK different, ie URGENT, to recipients.

    I recently send a Custom message when in need of rescue. Some recipients did not notice that it wasn't just another OK check-in, but was a call for rescue in -20 weather from a remote Yukon location. Some did notice and sent rescue so ended well thanks to SPOT.

    1 vote
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
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