Welcome to My Voice for Globalstar and SPOT

We are dedicated to creating products that fit your life, keep you safe and bring you peace of mind when you are enjoying the world outside of cellular coverage. By working with UserVoice, we have created My Voice to let your voice be heard, gather your ideas for improvement, new products development and improved customer experience. While we cannot guarantee that any specific ideas will be implemented, we will ensure that your ideas and comments play a role in future updates, process and products.

Using My Voice
1 – Share your ideas. First check to see if it’s already been suggested and if so, vote for your favorites!
2 – If you have a new suggestion, submit it below.
3 – Ideas are reviewed for clarity, language and impact.
4 – If an idea has been considered for additional review, we’ll update its status.

My Voice for Globalstar and SPOT is a public forum, so we discourage you from providing any personal information within your ideas including account information.

  • Hot ideas
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  • My feedback
  1. Include history 'tail' in live view

    You currently have the option to either watch Live view, with just single points, but no need to refresh, or history view, with lots of points and lines, but you have to manually refresh to see new ones.

    Can you add an option to Live view to have a 'tail' of an adjustable number of points/time? For example, I want live view, along with the last hour of data for context which direction someone is traveling...that sort of thing.

    2 votes
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    0 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  2. Do not hide export types, already difficult enough to find anything...

    Thanks for adding an export feature for map data...it was by luck I found it. Instead of it being in a submenu under a submenu under a submenu, place it on the results bar. A button for each: KML, GPX, PDF, Excel...simple but effective....

    4 votes
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    0 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  3. See commnets below;

    See comments by "jannadem" (3.13.20). New program is unnecessarily complicated to set up parameter and especially use by the casual computer used. I liked the old maps program but this one is veru UNuser friendly. THANKS TO ROBIN in your customer service group, who was patient, knowledgeable and professional and spent a long time with me on the phone, I can now get by with the basic features I need. Without her, no way. KUDOS TO ROBIN! At the very least, GLOBAL STAR needs to reconfigure this device and get ou a COMPLETE user manual that explains set-up (especially!) and…

    8 votes
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    0 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  4. Predefined messages should be in a separate section

    Make a separate section for manage predefined messages.
    On the web interface it would be much easier to manage predefined messages if they were listed separately under the Manage tab instead of buried in the notifications section.

    2 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  5. Radar imagery alongside

    Radar imagery (still and loop as options) alongside forecast information would be immensely useful

    2 votes
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    0 comments  ·  Sat-Fi2  ·  Flag idea as inappropriate…  ·  Admin →
  6. Cell service providers = add VIDEOTRON

    Hi,
    Not sure how many clients you have in the Province of Quebec (Canada), but you should add VIDEOTRON as a servoce provider for cell numbers. VIDEOTRON is a major service provider as big as Bell for the whole Province. Thank you for considering this request.

    1 vote
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  7. Utilize the download queue for updates (email, weather, etc)

    The device already has support for a download queue, where it will both retry and continue downloads. Utilizing this queue for things like weather updates, email, etc. would make it more robust and perform better. Rather than having the app spin waiting for a response, these could happen in the background while the user works on other things.

    2 votes
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    0 comments  ·  Sat-Fi2  ·  Flag idea as inappropriate…  ·  Admin →
  8. Have a 15 minute tracking option

    When using the tracking option while hiking the 10 minute option is to quick for a hiker and 30 minutes is to long, especially if you are in an area that the transmission does not go out.

    1 vote
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    0 comments  ·  SPOT Gen4  ·  Flag idea as inappropriate…  ·  Admin →
  9. password entry

    Toggle security on/off so text of password can be seen if using a secure site. Allows sender's recognition of typos when entering/editing password.

    2 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  10. I would love to see an upgrade program for long time spot users to upgrade at a lower cost to the new technology

    I would love to see an upgrade program for long time spot users to upgrade at a lower cost to the new technology.

    19 votes
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    1 comment  ·  SPOT Legacy  ·  Flag idea as inappropriate…  ·  Admin →
  11. Allow update for units on Chromebook as well as Mac or windows

    Allow update for units on Chromebook ... why just written for windows and Mac? Lots of us are on the go, and not always able to access those options. I bout my units and flew over to Bahamas to install. Now I find that the units need to be “ updated “ by plugging into USB port on Mac or a windows computer. I don’t have access to either, so I’m not able to use them.

    5 votes
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    3 comments  ·  Firmware  ·  Flag idea as inappropriate…  ·  Admin →
  12. I love the Sat view

    The sat view is really good, and being able to click 'next' and 'prev' etc on the pop-up is a 'nice one'. The accuracy of location is truly impressive.

    Keep up the good work!

    Peter

    7 votes
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    1 comment  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  13. 1 vote
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    0 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
  14. Increase readability of route on the map

    Increase readability of the route on the map


    • by allowing to hide events when zoomed out, but still keep all the vertices on the lines, so that the route itself always is as detailed as possible but not showing overlapping event symbols.


    • allow for filtering of events (ie do not show tracking events) but still show the lines as detailed as possible with all vertices.


    • the line between events must indicate the direction of time/movement by adding an arrow in the middle of each line. Some users suggest using numbering on the events, I believe using arrows gives a better…

    1 vote
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    0 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  15. Since this site was changed , we have been unable to access the message change and who is listed on the check in and shared page. Sucks!

    The new System sucks. 10+ techs have been unable to navigate and find shared settings and to change the message. They suggested a new service provider. I agree. What a mess.
    If computer techs can't figure tis out how do you expect most people to?

    4 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  16. Spare batteries

    Spot devices rely on batteries, would like to see the carry pouch for my spot have a pocket for spare batteries.

    1 vote
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    0 comments  ·  SPOT Gen4  ·  Flag idea as inappropriate…  ·  Admin →
  17. Facebook posts should include message text like Twitter posts

    Twitter posts include the message text, but Facebook page posts just show the location link. Can you add the message text to the FB posts, as well, please?

    2 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  18. telephone support

    Not sure if this is the correct location for customer feedback, but I like to acknowledge when I receive good customer service. I did today, and the help Robin gave me was very much appreciated. Thanks Robin.

    1 vote
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  19. Add Daylight Savings Time to SPOT Mapping

    There is no automatic calendar-based adjustment for Daylight Savings Time in the web settings, nor is there an equivalent manually settable option. As noted in the "Time Zone Issues" posting below, this is confusing to message recipients and, in case of an emergency, could cause a really serious problem.,

    5 votes
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    0 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  20. Gidian is THE MAN!

    I just wanted to brag about Gidian real quick. I 100 percent went into our conversation unsatisfied with the product and subscription because of a misunderstanding (on my part). Gidian took the time to explain to me where I misunderstood and what he was going to do to fix it. Great communication. He totally turned around my attitude about the product- kudos, kudos, kudos. He also went over multiple times what I need to do with the flex plan to pause my payments and even went as far to explain visually what I would see because I didn't have my…

    1 vote
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
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