Welcome to My Voice for Globalstar and SPOT

We are dedicated to creating products that fit your life, keep you safe and bring you peace of mind when you are enjoying the world outside of cellular coverage. By working with UserVoice, we have created My Voice to let your voice be heard, gather your ideas for improvement, new products development and improved customer experience. While we cannot guarantee that any specific ideas will be implemented, we will ensure that your ideas and comments play a role in future updates, process and products.

Using My Voice
1 – Share your ideas. First check to see if it’s already been suggested and if so, vote for your favorites!
2 – If you have a new suggestion, submit it below.
3 – Ideas are reviewed for clarity, language and impact.
4 – If an idea has been considered for additional review, we’ll update its status.

My Voice for Globalstar and SPOT is a public forum, so we discourage you from providing any personal information within your ideas including account information.

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  1. An ability to contact you to cancel my account

    How about a way to contact you so I can cancel my account?

    1 vote
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    0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
  2. Cookie Preferences Button

    It's really, really annoying to have that cookie preferences button overlay still showing even though I have gone in and set the preferences. It obscures things I'm trying to see/do, and once my preferences have been set there is no reason for it being there. Even before preferences have been set it should have been implemented differently to not be obscuring your website. This is especially bad in the settings area. It obscures important settings and information. Get rid of it.

    1 vote
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    0 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
  3. FIX Spot X incompatibility with Inmarsat and Iridium Devices

    We originally had a Global Star Sat. Phone. When they discontinued their Monthly Service Plans and forced yearly contacts on us the phone became cost prohibitive as it was only need 3-4 months a year. Global Star suggested the Spot X as an alternative.
    Having just text capability to our remote ranch would be acceptable so we chose the Spot X. However, our Partners have Inmarsat devices. We just found out that your device (Spot X) is incompatible with both the Inmarsat and Iridium devices even though we can text to them using regular cell phone service when its’ available. …

    1 vote
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  4. FIX Spot X incompatibility with Inmarsat and Iridium Devices

    We originally had a Global Star Sat. Phone. When they discontinued their Monthly Service Plans and forced yearly contacts on us the phone became cost prohibitive as it was only need 3-4 months a year. Global Star suggested the Spot X as an alternative.
    Having just text capability to our remote ranch would be acceptable so we chose the Spot X. However, our Partners have Inmarsat devices. We just found out that your device (Spot X) is incompatible with both the Inmarsat and Iridium devices even though we can text to them using regular cell phone service when its’ available. …

    1 vote
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  5. Spot X must accept AA or AAA batteries as an option without use of powerbank.

    Having built-in only rechargeable is not sufficient for and emergency device targeted for outdoors-men and gals crowd.

    1 vote
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  6. Ability to add a secondary payment method

    There needs to be back up payment information on the system. I was just on a 28 day trip through the back country of Utah, Colorado, New Mexico, and Arizona, I had paid the annual renewal fee last month, and have been a client for over a year paying the monthly fee. At the beginning of the trip my credit card was compromised and turned off because of it. I did not have internet or email access for much of the time I was out in the back country so when you tried to charge my credit card and it…

    1 vote
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    0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
  7. Please make the SOS big field also profile dependent.

    I use a lot of different profiles, works nice as I go places every year again. In every profile the values I fill in change with the profile.

    Please make the SOS big field also profile dependent.
    Here I fill in the insuarance stuff which stay the same, but also info about the guide of the group, which is profile dependend.

    Thanks for listening, Hans.

    1 vote
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  8. Stronger Tracking Signal

    Increase power for tracking signal. The tracking capability is too weak relative to other trackers.

    1 vote
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  9. PLEASURE BOAT TOWING SERVICE WHEN OUT OF CELL RANGE.

    GET EITHER TOWBOAT US OR SEA TOW ON BOARD SO WE CAN GET A TOW FROM THEM IF WE ARE OUT OF CELL RANGE. THEY CAN REQUIRE AN ADDITIONAL, EACH TIME, FEE FOR THIS OPTIONAL SERVICE.

    1 vote
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  10. Globalstar monthly billing improvements

    If there is a missed payment for any reason, please include the past due amount in the following month’s charges.

    If the customer does not have an email address, please send a physical letter asking to update the credit card information if there is a missed payment.

    1 vote
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    0 comments  ·  Phone  ·  Flag idea as inappropriate…  ·  Admin →
  11. text and check in notification

    to show if your check in notification, text, tracking , messages have been successfully sent. right now it does not show if they have worked or not. we have no way to see if our messages are being delivered.

    5 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  12. Wrap on predefined messages list on SPOT X

    Make it possible to go to bottom of 14 messages by pressing up when on the first message and back by pressing down

    4 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  13. update your payment terms

    Your Systems are incompatible with european debit card payments

    1 vote
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    0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
  14. App sync

    So having a Mac/pc app and an iOS app. Why not include a contacts sync within the apps for faster/smoother contacts setup?

    4 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  15. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. SpotX incoming notification should be higher-pitch and easier to hear

    When SpotX fetches a new incoming message it makes a fairly low tone and dim sound. This should be at least be changeable.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Instructions on how to use SOV

    I just added the SOV service, and had to call tech support to figure out how to use it. On the device setting page, it has me "UPDATE YOUR SPOT S.O.V. PROFILE" with two phone numbers, but no explanation about whether I should include the SPOT device number or a cell number or my emergency contact's phone number. Please include instructions on that page.

    Your tech person explained, but also said that the Nation Safe Drivers may not know that my SPOT device is text only, so I should include a cell number. Since you have a contract with them,…

    1 vote
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  18. Create messages before rental

    Make the message to be created prior to start date with a single test spot message to confirm it's working

    1 vote
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    0 comments  ·  Rental / On Demand  ·  Flag idea as inappropriate…  ·  Admin →
  19. contact detail in message thread

    When opening an existing message from message thread it shows name of contact but doesn't tell you if its the phone number or email for that contact

    1 vote
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  20. True north option

    Hello, so I would like you to make a change to your navigation tab. would it be possible to add the option'TRUE NORTH 'in the REFERENCE FOR NORTH tab. The reason is that, when one works with a compass that has been preset with a 20 degree declination for example, it is the option that comes closest in this circumstance. Garmin gps are equipped with this option. thank you in advance and I like my spotX.

    1 vote
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
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