Welcome to My Voice for Globalstar and SPOT

We are dedicated to creating products that fit your life, keep you safe and bring you peace of mind when you are enjoying the world outside of cellular coverage. By working with UserVoice, we have created My Voice to let your voice be heard, gather your ideas for improvement, new products development and improved customer experience. While we cannot guarantee that any specific ideas will be implemented, we will ensure that your ideas and comments play a role in future updates, process and products.

Using My Voice
1 – Share your ideas. First check to see if it’s already been suggested and if so, vote for your favorites!
2 – If you have a new suggestion, submit it below.
3 – Ideas are reviewed for clarity, language and impact.
4 – If an idea has been considered for additional review, we’ll update its status.

My Voice for Globalstar and SPOT is a public forum, so we discourage you from providing any personal information within your ideas including account information.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Move Nation Safe Drivers from the first contact position

    GET NATION SAFE DRIVER OUT OF THE FIRST CONTACT POSITION IN THE CONTACT LIST!!!!!! TOO EASY...AGAIN!!! TO ACCIDENTALLY ACTIVATE IT. LAW ENFORCEMENT SHOWED UP TO SEE ABOUT THE NEED FOR A TOW VEHICLE, WE DID NOT NEED, AND YES I'M YELLING!!!!

    1 vote
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  2. Cell service providers = add VIDEOTRON

    Hi,
    Not sure how many clients you have in the Province of Quebec (Canada), but you should add VIDEOTRON as a servoce provider for cell numbers. VIDEOTRON is a major service provider as big as Bell for the whole Province. Thank you for considering this request.

    1 vote
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  3. Have a 15 minute tracking option

    When using the tracking option while hiking the 10 minute option is to quick for a hiker and 30 minutes is to long, especially if you are in an area that the transmission does not go out.

    1 vote
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    0 comments  ·  SPOT Gen4  ·  Flag idea as inappropriate…  ·  Admin →
  4. Increase readability of route on the map

    Increase readability of the route on the map


    • by allowing to hide events when zoomed out, but still keep all the vertices on the lines, so that the route itself always is as detailed as possible but not showing overlapping event symbols.


    • allow for filtering of events (ie do not show tracking events) but still show the lines as detailed as possible with all vertices.


    • the line between events must indicate the direction of time/movement by adding an arrow in the middle of each line. Some users suggest using numbering on the events, I believe using arrows gives a better…

    1 vote
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    0 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  5. Spare batteries

    Spot devices rely on batteries, would like to see the carry pouch for my spot have a pocket for spare batteries.

    1 vote
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    0 comments  ·  SPOT Gen4  ·  Flag idea as inappropriate…  ·  Admin →
  6. telephone support

    Not sure if this is the correct location for customer feedback, but I like to acknowledge when I receive good customer service. I did today, and the help Robin gave me was very much appreciated. Thanks Robin.

    1 vote
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  7. Make SOS Messages Customizable

    1.) Like the other message types the SOS Message type should be customizable too:
    - email distribution list
    - additional message text

    2.) the SOS message should be included in the api. All message types should be included in the api.

    1 vote
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    0 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
  8. Better handling of battery replacement for SPOT Gen4

    Handling of battery replacement is really a mess with Spot Gen4 - really a change to the worse with regard to Gen3:
    - now 4 screws, not 2
    - now standard screws!! no curl thumb or thumb bracket
    - now the retaining strap has to be dig out of the back cover before You can remove the cover of the battery housing

    2 votes
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    0 comments  ·  SPOT Gen4  ·  Flag idea as inappropriate…  ·  Admin →
  9. Gidian is THE MAN!

    I just wanted to brag about Gidian real quick. I 100 percent went into our conversation unsatisfied with the product and subscription because of a misunderstanding (on my part). Gidian took the time to explain to me where I misunderstood and what he was going to do to fix it. Great communication. He totally turned around my attitude about the product- kudos, kudos, kudos. He also went over multiple times what I need to do with the flex plan to pause my payments and even went as far to explain visually what I would see because I didn't have my…

    1 vote
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  10. Upgrade the SPOTX to provide a blue tooth option that allows the SpotX to connect with a smartphone for text purposes.

    Allow the SpotX to connect with a smartphone for text purposes. The SPOTX can be positioned where it receives signal and the operator at some distance undercover. Also allows continuity with messaging.

    1 vote
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  11. Allow more that one person to log into the account

    There are 3 in my family that use the boat that the tracker is on. I would like to share the account with my sons. They use the boat and should be able to log on to the app with their own log-ins

    1 vote
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    0 comments  ·  SPOT App  ·  Flag idea as inappropriate…  ·  Admin →
  12. Should be easier to activate your new spot on the website. I would think you would have a big button that says "Activate Your Spot"

    Should be easier to activate your new spot on the website. I would think you would have a big button that says "Activate Your Spot" somewhere easy to find. The website not super user friendly & that is your subscription part of your business. I would think it would be super easy...

    1 vote
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  13. Spot X compas

    A tutorial on how to use the compass would be very helpful.

    2 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  14. The new topo map is terrible. Bring back the old high detail topo map

    The new topo map is terrible. Bring back the old high detail topo map

    1 vote
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    0 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  15. I need to understand why, in the sms message my friends receive when I “check in” with my device my friends dont get a link anymore?

    I need to understand why, in the sms message my friends receive when I “check in” with my device my friends dont get a link anymore?

    Why did you take this option away ? My friends are really upset with lithos now.

    1 vote
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    Merged  ·  0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  16. Internal battery, that is wall rechargeable.

    As a backpacker every ounce counts so extra batteries for me are a down fall for this satellite messenger. I’d like to see an internal battery with an external charging port that I could recharge with battery bank or solar panel.

    3 votes
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    0 comments  ·  SPOT Gen4  ·  Flag idea as inappropriate…  ·  Admin →
  17. A "MY ACCOUNT" address book

    Bad software
    Could you please put a column off to the Left that shows who each # or email belongs too? Maybe also add an address book I can easily click on a name and add it to my contacts. I would like to be able to enter the info once then be able to access it when I need to change it?

    2 votes
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    1 comment  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  18. Ability to purchase equipment from MyAccount

    Sign in to account and access equipment for purchase and planactivation.

    1 vote
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  19. External Prone sensor sending activating the SOS message

    In disaster areas we need to track personnel sometimes things happen and they become incapacitated. We need a way to activate the SoS via usb or wifi from a prone sensor.

    1 vote
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    0 comments  ·  SPOT Gen4  ·  Flag idea as inappropriate…  ·  Admin →
  20. Cancellation subscription

    I am trying cancel our subscription online but your systems do not allow.

    3 votes
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    0 comments  ·  Online deactivation issues  ·  Flag idea as inappropriate…  ·  Admin →
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