Welcome to My Voice for Globalstar and SPOT

We are dedicated to creating products that fit your life, keep you safe and bring you peace of mind when you are enjoying the world outside of cellular coverage. By working with UserVoice, we have created My Voice to let your voice be heard, gather your ideas for improvement, new products development and improved customer experience. While we cannot guarantee that any specific ideas will be implemented, we will ensure that your ideas and comments play a role in future updates, process and products.

Using My Voice
1 – Share your ideas. First check to see if it’s already been suggested and if so, vote for your favorites!
2 – If you have a new suggestion, submit it below.
3 – Ideas are reviewed for clarity, language and impact.
4 – If an idea has been considered for additional review, we’ll update its status.

My Voice for Globalstar and SPOT is a public forum, so we discourage you from providing any personal information within your ideas including account information.

What features and functionality would you like us to see next?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Spot Mentors

    This is something I've been doing for 10 years. Get people onto using Spot and help them with every aspect. I know you guys have 24/7 help but people need to be encouraged to familiarize themselves with the use of the device so they get comfortable with it. Most times before they phone you for help ,they have already been frustrated by the account or the device and get rid of it

    1 vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)

      We’ll send you updates on this idea

      0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
    • Allow Spot to Spot comm included like predefined messages

      If messages between Spot devices were included like predefined messages(no cost) then friends of people with Spot would be more likely to purchase Spot to communicate with each other

      1 vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)

        We’ll send you updates on this idea

        0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
      • European phone number for Spot X

        European phone number for European customer. That was the feedback from customer support:

        Dear Florian Schendel,

        Thank you for contacting SPOT Customer Relations.

        This is regarding your question concerning SMS messages from your European SPOT X service.

        We are unable to issue a European number for the SPOT X devices. The service is only available with North American numbers.

        Thank you,

        SPOT

        Contact Us

        If you would like to provide feedback, please use the link below.

        Feedback

        1 vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)

          We’ll send you updates on this idea

          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Continues Tracking

          have the spotx device be able to track after pushing the button whether it feels movement or not.

          1 vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)

            We’ll send you updates on this idea

            0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
          • Allow more contacts to be stored on the device

            You allow over 200 waypoints but only 70 contacts. I will never use that many waypoints. More contacts would be great

            3 votes
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)

              We’ll send you updates on this idea

              0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
            • guide en français / SPOTX User Guide in French

              J'aimerais savoir quand les guides en français seront disponibles afin de pouvoir bien utiliser mon spotx car actuellement j'ai des difficultés à comprendre l'anglais.

              1 vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)

                We’ll send you updates on this idea

                0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
              • Show referrals on customer account

                When I have people that use me as a referral it would be nice to see the available credit

                1 vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)

                  We’ll send you updates on this idea

                  0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                • Don't automatically delete device details from profile

                  Better customer service.
                  I logged in to renew my subscription after being away to find all device information deleted. What practical purpose has that served other than to delay the renewal process until I am both in front of a PC AND have my spotme with me at the same time.

                  1 vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)

                    We’ll send you updates on this idea

                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • ACCOUNT D

                    Hello, I write concerning Customer Account # CUST0050544303 for an Australian based account.

                    On 8 December 2018 I renewed the contract for 12 months. I write to check that the Contract Renewal Date shown of "12/07/2019" actually refers to 7 December 2019 (I assume 2/07/2019 is the American date format).

                    Can you please confirm my current contract runs a full 12 months period, ending on 7 December 2019?

                    Finally, to avoid this confusion for others, can I suggest that FindMeSpot set up its date formats in each country in a format that is consistent with that countries accepted date format?

                    1 vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)

                      We’ll send you updates on this idea

                      0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                    • Have you changed satellites?

                      After rather doubting my daughter in law when she borrowed my SPOT to climb Kilimanjaro and had a few check in failures I have now had a couple of failures on safari in South Africa. It has never failed me before from many places in the world and was wonderful in China where they blocked internet. Now heading for the desert so will be especially careful to find clear open spaces.

                      1 vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)

                        We’ll send you updates on this idea

                        0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                      • Other valid VISA payment options.

                        More payment options - debit Visa cards. I have such a card that is recognized by other companies/websites as a VALID VISA card. Payment is directly taken from my bank account, regardless of account. Unable to complete the transaction to pay my account.

                        1 vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)

                          We’ll send you updates on this idea

                          1 comment  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                        • Youtube Video

                          Like to see a full detail on how to use the web site to studying the routes to setting up profiles there is nothing be the first!

                          1 vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)

                            We’ll send you updates on this idea

                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Video on how to use the Compass

                            in-depth video on how the compass works and how to use it on the SPOTX.

                            4 votes
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)

                              We’ll send you updates on this idea

                              0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
                            • Extend contact search found under 'Contacts' tile to 'Create Message'

                              On the 'Contacts' tile, if you press a letter/number on the keyboard, SpotX will bring up a shortlist of contacts starting with that character, making it much easier to find a contact without endless scrolling. Please extend this same search feature to selection of a contact under the 'Create Message' tile (and also everywhere else, like the create message icon in 'Messages', and creation of a predefined message under Messages>Predefined).

                              *Yes, the workaround is to simply create a message from the 'Contacts' tile. But, it'd be nice to have a consistent UI.

                              And: thanks, again to the devs for listening…

                              2 votes
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)

                                We’ll send you updates on this idea

                                0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
                              • global phone coverage in indonesia

                                please expand global phone sevice coverage in indonesia area

                                1 vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)

                                  We’ll send you updates on this idea

                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Add a "Delete Device" button to your My Account webpage

                                  I have just spent over an hour on the phone trying to delete an obsolete spot device from my account. It seems there is no way to do it online - only by phone. It has been a complete waste of my valuable time, and it is COSTING SPOT UNNECESSARY OVERHEAD. These is a real lost profit opportunity for Spot - and it is very ANNOYING to your customers...

                                  0 votes
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)

                                    We’ll send you updates on this idea

                                    0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Send invoice by email NOT by Canada Post

                                    Send invoice by email NOT by Canada Post

                                    1 vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)

                                      We’ll send you updates on this idea

                                      0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Make it easy to replace a unit with another unit

                                      I tried to swap my SPOT (it went for a deep dive swim) with an equivalent unit but the website does not allow a "sideways" upgrade.

                                      1 vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)

                                        We’ll send you updates on this idea

                                        0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Global setting for adding GPS coordinates and Altitude to messages

                                        Just a nice-to-have: most of the time, I send my lat/lng and alt when texting from my Spot X. It'd be if there was a global setting to check these boxes by default when I create a new message (and I could then uncheck them manually for a specific message).

                                        I want to thank the Spot X devs for listening to customer feedback. You've been really responsive in incorporating our ideas and I really appreciate it.

                                        2 votes
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)

                                          We’ll send you updates on this idea

                                          0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
                                        • A global phone that works

                                          Hiking in Guatemala and standing on top of a volcano with clear blue skies an unobstructed view of the sky but phone does not connect. Not worth it having it carried as an emergency com device will look for another provider when back home.

                                          1 vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)

                                            We’ll send you updates on this idea

                                            0 comments  ·  Phone  ·  Flag idea as inappropriate…  ·  Admin →
                                          ← Previous 1 3 4 5 20 21
                                          • Don't see your idea?

                                          Welcome to My Voice for Globalstar and SPOT

                                          Feedback and Knowledge Base