Welcome to My Voice for Globalstar and SPOT

We are dedicated to creating products that fit your life, keep you safe and bring you peace of mind when you are enjoying the world outside of cellular coverage. By working with UserVoice, we have created My Voice to let your voice be heard, gather your ideas for improvement, new products development and improved customer experience. While we cannot guarantee that any specific ideas will be implemented, we will ensure that your ideas and comments play a role in future updates, process and products.

Using My Voice
1 – Share your ideas. First check to see if it’s already been suggested and if so, vote for your favorites!
2 – If you have a new suggestion, submit it below.
3 – Ideas are reviewed for clarity, language and impact.
4 – If an idea has been considered for additional review, we’ll update its status.

My Voice for Globalstar and SPOT is a public forum, so we discourage you from providing any personal information within your ideas including account information.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Spot-x firmware / network upgrade 140 character limit to 160 character limit.

    Increase message character limit to 160.

    Spot-X Firmware Update / Network Operations Update

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  2. Would like the mapping platform to be user friendly

    Frustrated with changes on the mapping platform and please have someone with expertise knowledge on mapping to call me.

    4 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  3. See commnets below;

    See comments by "jannadem" (3.13.20). New program is unnecessarily complicated to set up parameter and especially use by the casual computer used. I liked the old maps program but this one is veru UNuser friendly. THANKS TO ROBIN in your customer service group, who was patient, knowledgeable and professional and spent a long time with me on the phone, I can now get by with the basic features I need. Without her, no way. KUDOS TO ROBIN! At the very least, GLOBAL STAR needs to reconfigure this device and get ou a COMPLETE user manual that explains set-up (especially!) and…

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  4. Bug: FROZEN DEVICE AFTER POWER DIES, CANNOT REFLASH FIRWARE

    My SPOTX refused to recharge and reboot after the power died. The SpotX firmware updated does not recognized the device. It appears to be completely dead. What remedy is there for this?

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Firmware  ·  Flag idea as inappropriate…  ·  Admin →
  5. Ability to send messages through Whatsapp

    To send mensages over Whatsapp. Most cellphones in Brazil will not respond a SMS to USA without a special plan contracted

    3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  6. Show percentage of battery left

    I like to check the level of juice left in my tracking device battery. I like to know when it sends the low battery alert how much time before it sleeps?

    8 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  SPOT Trace  ·  Flag idea as inappropriate…  ·  Admin →
  7. Allow update for units on Chromebook as well as Mac or windows

    Allow update for units on Chromebook ... why just written for windows and Mac? Lots of us are on the go, and not always able to access those options. I bout my units and flew over to Bahamas to install. Now I find that the units need to be “ updated “ by plugging into USB port on Mac or a windows computer. I don’t have access to either, so I’m not able to use them.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Firmware  ·  Flag idea as inappropriate…  ·  Admin →
  8. Go back to old format. Do not need new features.

    Go back to old format do not need new features

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Merged  ·  0 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  9. I love the Sat view

    The sat view is really good, and being able to click 'next' and 'prev' etc on the pop-up is a 'nice one'. The accuracy of location is truly impressive.

    Keep up the good work!

    Peter

    7 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  10. 3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  11. Facebook page posts should include the message as text

    I know Facebook policy changes removed the ability to post to a personal profile, but business Pages are still supported. Unfortunately, the post currently just includes a link to the location, but nothing about the message itself. I think there should at least be the option for including the message text on the post, along with the link.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  12. Quit adding stuff, we are elderly and no longer can see where we were, what the ****? It was nice before when it tracked us.

    How does a person set up tracking instead of just the one point where we turned it off. This is totally worthless to us. Please don't say "all you have to do is" it seriously is much harder than that for us.

    7 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  13. Difference between basic and advanced mapping alerts

    Please update your documentation to indicate what alerts are available on the different assets (device) and what is the difference between a basic and advanced alert.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  14. WHATSAPP Spot messages

    Hi, is possible configure my SPOT GEN 3 for sending messages to Whatsapp nambers? Outside US the sms have few use, so many people do not see thats...

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  15. Update your satellite imagery. The image of Mystic River Connecticut is sometime well before 4/22/2018 (which is the Google Maps Date for t

    Update your satellite imagery. The image of Mystic River Connecticut is sometime well before 4/22/2018 (which is the Google Maps Date for this imagery) - my guess is 2016 or earlier.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  16. Allowing firmware updates without account

    Here's an idea: allow us to update the firmware of our devices without an account. My work has given me a SPOTX and I'm trying to update the firmware. The account is under their name, and I can't login to update firmware. This isn't convenient at all.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  17. Why is the new mapping system almost universally reviled in the reviews over the old system?

    Why is this new mapping system getting such hugely poor reviews when compared to the old system??

    6 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Merged  ·  0 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  18. Use the SPOT location in the webapp to determine time zone

    I'm in the Pacific Time Zone looking at the new webapp tracking my SPOT carried by my son make a track within the Pacific Time Zone. But the timestamps are Central Time Zone. The Time Zone Preference in Settings on the findmespot.com website are set to the Pacific Time Zone.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  19. Go back to the old mapping style

    I too have been a spot user for over 12 years. The majority of check-ins are for peace of mind for the family but also knowing I have help if I get in trouble. The new mapping system is far too complicated for the average person to check on someone. The old map was simple, login and you can see where the person is without having to go into 2-3 different selections. It would be nice to have the option to go back to the old version.

    5 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Merged  ·  0 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  20. Don't use the word ASSETS to refer to Spot Devices

    In your menus and instructions please refer to the Spot units as "devices" and not "assets." I feel the word "asset" in this situation is an vague pretentious buzz word.

    It will confuse a lot of people.

    Do you refer to your cell phone as an asset? Do you call your smart home devices assets? Of course not.

    5 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Welcome to My Voice for Globalstar and SPOT

Categories

Feedback and Knowledge Base