Welcome to My Voice for Globalstar and SPOT

We are dedicated to creating products that fit your life, keep you safe and bring you peace of mind when you are enjoying the world outside of cellular coverage. By working with UserVoice, we have created My Voice to let your voice be heard, gather your ideas for improvement, new products development and improved customer experience. While we cannot guarantee that any specific ideas will be implemented, we will ensure that your ideas and comments play a role in future updates, process and products.

Using My Voice
1 – Share your ideas. First check to see if it’s already been suggested and if so, vote for your favorites!
2 – If you have a new suggestion, submit it below.
3 – Ideas are reviewed for clarity, language and impact.
4 – If an idea has been considered for additional review, we’ll update its status.

My Voice for Globalstar and SPOT is a public forum, so we discourage you from providing any personal information within your ideas including account information.

  • Hot ideas
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  • My feedback
  1. Unit color option

    Your documentation and tech support recommend units be located where there is direct exposure to a satellite. I keep these on top of my fleet of trucks and I have noticed that they get very hot. Recommend that you allow customers to select a lighter external color, perhaps white or light gray, to reduce heat absorption, which would likely make a difference in unit service longevity and battery life.

    3 votes
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    0 comments  ·  SPOT Trace  ·  Flag idea as inappropriate…  ·  Admin →
  2. 3 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  3. Ordeing when logged in

    When I am logged in, and want to order a new Spot there is no way to that page and no way to use the data entered to be in my order . . I have to tryp it all again . . everything should in in the logged in portal.

    2 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  4. Make SPOT X Wi-Fi hotspot and ability to forward messages cell phone if device is off

    Please add in the ability to have text messages forward to my cell phone while the Spot X is off. So not only when it is off but all the time if the setting is such in my profile to do so.

    Please add wifi to the spotX device so that i can connect it at home to wifi to send and receive messages.

    Please allow me to send and receive/read messages from a web browser while the spot X is off or not able to get signal. Not only when it is off but all the time via a…

    2 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  5. Improved attachment System

    I find the included velcro strap and weak keychain biner to be floppy and fragile for securing to my pack(s). Yesterday, I lost the device after improvising with paracord, luckily it was tracking and my phone was in service to locate it. I like to use 2-4 anchoring points on the device to enable tethering it flat against a pack or strap, etc. The slots top and bottom are a bit narrow and broad for most fasteners I've tried, including keychain carabiners.

    4 votes
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  6. 6 votes
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  7. 2 votes
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  8. Stealth mode for Gen3

    Been a while since I've used a Gen3 but I'm surprised you still have all the flashing lights. Good if you need to locate it in the dark. However when you are using it as a motion activated tracking device like the trace the lights give unwanted visibility and use batteries unnecessarily. You could have a stealth mode which people could choose like dock mode. It would shut off the lights like the trace when it is active

    3 votes
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  9. Ability to mark all messages as read on SPOT X

    Since my Spotx malfunctioned a while ago and message notifications were not coming in then notifications all came in at once, I have not been able to zero message notification. Need a way to mark all as read just to get rid of the notification

    7 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  10. show more data on history page

    your location history page:

    https://login.findmespot.com/spot-main-web/myaccount/locations/history.html

    only shows a small number of data points .. even though my filter is set for a week .. so i can't see or download a larger set of position data ?

    8 votes
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    2 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  11. 2 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  12. Show when fetch mode is off on SPOT X

    Have an icon on screen that shows if fetch is off. Thought fetch was on but it had shut off after a reset because of freezing so I did not receive a message until next day

    4 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  13. Direct debit payment

    Allow the ability to pay by direct debit.

    3 votes
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    1 comment  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  14. Case or holster for Spot x.

    A carrying case for the Spot x. Living in a rural area I use my Spot X a lot and I carry the device around on my day to day activities the same as my cell phone. It would be great to have a holster or case to be able to clip my Spot x on my belt.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. I would love to see an upgrade program for long time spot users to upgrade at a lower cost to the new technology

    I would love to see an upgrade program for long time spot users to upgrade at a lower cost to the new technology.

    13 votes
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    1 comment  ·  SPOT Legacy  ·  Flag idea as inappropriate…  ·  Admin →
  16. Provide invoice before charging

    I don't think it's good busy practice to charge a credit card prior to providing a customer with a invoice. My credit card was charged Nov. 14 and I don't get an invoice until Dec.? That is typically uncommon. I work for the Federal Government and am required to submit invoices for associated charges, the practice your company now has (since 2019) has caused a inconvenience in that process. Please reconsider your method.

    25 votes
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    11 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  17. Topo Maps in SPOT X

    Do you ever plan on including topo maps for better navigation on the SPOT X? I received my SPOT X last week and have been testing it out. I like it a lot, especially the built-in keyboard but the topo maps would help a lot with navigating.

    Rick

    5 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  18. map

    on the map put in red SOS points

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Give discounts for multiple devices on an account

    Some people are willing to have two devices such as spot trace to keep track of assets and Gen2 to wear on their person. Why not give customers a discount for having multiple devices. It would help keep customers with the company longer as we all know it cost more money to bring in new customers than it does to retain an existing customer.

    4 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  20. Monitor message usage

    Introduce a software function for SPOT that enables the customer to be notified when a certain number of messages is received from SPOT device.

    1 vote
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
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