Welcome to My Voice for Globalstar and SPOT

We are dedicated to creating products that fit your life, keep you safe and bring you peace of mind when you are enjoying the world outside of cellular coverage. By working with UserVoice, we have created My Voice to let your voice be heard, gather your ideas for improvement, new products development and improved customer experience. While we cannot guarantee that any specific ideas will be implemented, we will ensure that your ideas and comments play a role in future updates, process and products.

Using My Voice
1 – Share your ideas. First check to see if it’s already been suggested and if so, vote for your favorites!
2 – If you have a new suggestion, submit it below.
3 – Ideas are reviewed for clarity, language and impact.
4 – If an idea has been considered for additional review, we’ll update its status.

My Voice for Globalstar and SPOT is a public forum, so we discourage you from providing any personal information within your ideas including account information.

  • Hot ideas
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  • My feedback
  1. Monthly Flex Plans for non SPOT X devices

    Important enough to generate another comment. I love your product, and even though I was on hold for 40 minute until customer service picked up they were extremely pleasant (talked to billing rep as well), but the annual cost for me is excruciating painful given I only hike a couple times a year if I am lucky. Please give us the same option you have provided to GEN X. Thank you!

    435 votes
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    95 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  2. Longer Data Storage

    I would like to see SPOT save the history of a customer's trip inside the account for the life of the account.
    Strava (iPhone) for example retains all you have done and it offers summaries"

    182 votes
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    12 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
    planned  ·  S Admin responded

    We are actively developing a new mapping and storage system. Please check back for future updates on this project.

  3. Phone app to edit message profiles and device settings.

    It will make changes on your message profiles easier and faster.
    Even better it It could be integrated with your phone agenda.

    175 votes
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    5 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  4. Allow more then just the last 50 wp on map

    If a viewer wants to follow a recorded track he must work through each page with 50 points. It would be great if the whole or at least a larger part of a journey could be seen on the map at once

    103 votes
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    7 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  5. Acknowledgement from a SPOT Transmission that the recipient has viewed the sent message.

    Acknowledgement signal that a message sent from SPOT Gen 3 device was viewed by the intended recipient.

    97 votes
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    7 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  6. Allow firmware update over the air

    I only use smartphones and tablets, so I cannot download the firmware updater to update my device. I always need to do this using someone else's computer.
    Allowing device firmware to be updated over the air would be great.

    83 votes
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  7. 79 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Gen3 design advances, Subscription Pricing

    1) Increase output from current 0.4w to at least match the inReach 1.6w signal output. It currently works poorly under forest canopy, and a more powerful wattage output can only improve on that weak design feature. The consequent increase in physical size of unit is an acceptable trade-off.
    2) Re-orient the antenna to better maximize signal output while hanging the Gen3 upright from a work vest lanyard.
    3) Keep the annual subscriptions at a lower price point, because inReach is looking ever more tempting, as your prices rise for this-and -that.

    59 votes
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  9. 56 votes
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    3 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  10. 54 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Reduced fees for Veterans (Canadian and American).

    A reduced fee for those who are serving or have served in the military would be a nice touch. Perhaps also add first responders.

    38 votes
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    planned  ·  4 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  12. SPOT App necessary updates

    The SPOT app does some things good, but it has plenty of opportunity for improvement. The following "bad" are things to fix:

    Bad - Can only access one spot account. So if you have multiple loved ones who carry SPOT and have different accounts, this app can only show one of them at a time. And reconfiguring for another account is work.

    Bad - Doesn't highlight the latest track/OK point. If the latest point blinked, then you could easily tell where the person was without having to zoom in and read the time-stamp on each message.

    Bad - Only works…

    36 votes
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    10 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
  13. Share Page improvement

    SHARE PAGE settings
    an ideal situation would store email addresses.
    also maybe an option to edit & save the email addresses within the share page

    31 votes
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    5 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
  14. Allow service cancellation via My Account

    To make it easier to cancel subscription. I contacted someone months ago to have our subscription cancelled and thought it had been. To find out it had not. We have not used the Spot device since last year. Now I call and have to be called back or to call again to just cancel my account when I was told after the first year it could be cancelled at anytime.

    28 votes
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    15 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
  15. OVerlay of Distance in the map shown on SPOT account

    think the spot gen3 is lacking a basic function which is telling you your distance travelled . I want to know what distance I went and not carry another device during backpacking trips. Why is this most basic thing not available as part of this device?

    27 votes
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    2 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
  16. Globalstar Canada needs to offer seasonal plans

    There are about 250,000 hunters in Quebec. In order to meet their needs, Globalstar should consider offering 6 month seasonal plans.

    25 votes
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    1 comment  ·  Phone  ·  Flag idea as inappropriate…  ·  Admin →
  17. Make your website my account page mobile friendly please!

    Please make this site mobile friendly so we can edit on the go!

    24 votes
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    5 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
  18. Develop a SPOT app tha could be downloaded onto a smartphone and not have to have the SPOT device

    I would like to see an app for a smartphone that would allow the user to emulate the SPOT device instead of having to purchase and carry the SPOT device.

    23 votes
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    2 comments  ·  Phone  ·  Flag idea as inappropriate…  ·  Admin →
  19. 23 votes
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    1 comment  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
  20. Set the time from satellite

    What I expected: Time would set itself periodically from the satellite(s)

    What happened: The device continually showed it was 2010

    Details: To save battery, this could happen on first power-on after syncing, then only whenever contact with the GPS happened.
    I'd expect several "levels" of configuration:
    1) Get everything from the satellite, use my location to find the right timezone.
    2) Let me specify the time zone.
    3) Let me specify everything.

    22 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
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