Welcome to My Voice for Globalstar and SPOT

We are dedicated to creating products that fit your life, keep you safe and bring you peace of mind when you are enjoying the world outside of cellular coverage. By working with UserVoice, we have created My Voice to let your voice be heard, gather your ideas for improvement, new products development and improved customer experience. While we cannot guarantee that any specific ideas will be implemented, we will ensure that your ideas and comments play a role in future updates, process and products.

Using My Voice
1 – Share your ideas. First check to see if it’s already been suggested and if so, vote for your favorites!
2 – If you have a new suggestion, submit it below.
3 – Ideas are reviewed for clarity, language and impact.
4 – If an idea has been considered for additional review, we’ll update its status.

My Voice for Globalstar and SPOT is a public forum, so we discourage you from providing any personal information within your ideas including account information.

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  1. Pourquoi offrir des forfaits mensuels pour le SPOT X seulement. Il serait intéressant d'avoir aussi un tel forfait mensuel pour le SP

    Add a monthly service for the SPOT GEN3.
    offrir un forfait mensuel pour le spot Gen3 au lieu du forfait annuel existant obligatoire. Pourtant c'est deja le cas pour le SPOT X.

    368 votes
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      66 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
    • Allow me to test SOS and Help buttons

      I would feel more comfortable with my device if I could test SOS and Help buttons before my trip.
      You could implement a "test mode" feature where I can press SOS and Help buttons and the messages are only visible in my account, but not sent to NSD or GEOS.

      191 votes
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        7 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
        planned  ·  S Admin responded

        We are working with our SOS partners GEOS and our software developers to provide this feature to our customers. Please check back for future updates on this project.

      • Longer Data Storage

        I would like to see SPOT save the history of a customer's trip inside the account for the life of the account.
        Strava (iPhone) for example retains all you have done and it offers summaries"

        175 votes
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          11 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
          planned  ·  S Admin responded

          We are actively developing a new mapping and storage system. Please check back for future updates on this project.

        • Phone app to edit message profiles and device settings.

          It will make changes on your message profiles easier and faster.
          Even better it It could be integrated with your phone agenda.

          167 votes
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            5 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
          • Allow more then just the last 50 wp on map

            If a viewer wants to follow a recorded track he must work through each page with 50 points. It would be great if the whole or at least a larger part of a journey could be seen on the map at once

            92 votes
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              7 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
            • Acknowledgement from a SPOT Transmission that the recipient has viewed the sent message.

              Acknowledgement signal that a message sent from SPOT Gen 3 device was viewed by the intended recipient.

              80 votes
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                6 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
              • Improve message reliability

                I send "I'm OK" messages every hour when I ride my mountain bike. Sometimes the messages don't arrive. In the next model (I have a Gen3) I would like to see an improvement in the percentage of messages that get sent properly.

                80 votes
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                  4 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
                • Allow firmware update over the air

                  I only use smartphones and tablets, so I cannot download the firmware updater to update my device. I always need to do this using someone else's computer.
                  Allowing device firmware to be updated over the air would be great.

                  77 votes
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                    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
                  • 76 votes
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                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                    • 56 votes
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                        3 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
                      • 54 votes
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                          3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Gen3 design advances, Subscription Pricing

                          1) Increase output from current 0.4w to at least match the inReach 1.6w signal output. It currently works poorly under forest canopy, and a more powerful wattage output can only improve on that weak design feature. The consequent increase in physical size of unit is an acceptable trade-off.
                          2) Re-orient the antenna to better maximize signal output while hanging the Gen3 upright from a work vest lanyard.
                          3) Keep the annual subscriptions at a lower price point, because inReach is looking ever more tempting, as your prices rise for this-and -that.

                          52 votes
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                            0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
                          • 37 votes
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Reduced fees for Veterans (Canadian and American).

                              A reduced fee for those who are serving or have served in the military would be a nice touch. Perhaps also add first responders.

                              31 votes
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                                planned  ·  1 comment  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
                              • SPOT App necessary updates

                                The SPOT app does some things good, but it has plenty of opportunity for improvement. The following "bad" are things to fix:

                                Bad - Can only access one spot account. So if you have multiple loved ones who carry SPOT and have different accounts, this app can only show one of them at a time. And reconfiguring for another account is work.

                                Bad - Doesn't highlight the latest track/OK point. If the latest point blinked, then you could easily tell where the person was without having to zoom in and read the time-stamp on each message.

                                Bad - Only works…

                                29 votes
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                                  6 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
                                • Share Page improvement

                                  SHARE PAGE settings
                                  an ideal situation would store email addresses.
                                  also maybe an option to edit & save the email addresses within the share page

                                  29 votes
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                                    3 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Lift your game

                                    It is disappointing my account activation process did not allow me a monthly payment option

                                    (I only need it during June, July and August 2018 - details below)

                                    and that it extorted a "GEOS Member Rescue Benefit of US$ 21.95,

                                    which I do not require

                                    (as an Australian citizen, travelling in Australia, covered by our Medicare system;

                                    all emergency/rescue is fully funded by the government and free of charge).

                                    I would gladly accept a change in my account payment option, to monthly

                                    and a refund, accordingly.

                                    Also, I note, your activation process is diabolically complicated,

                                    American-biased/ignorant

                                    and cumbersome.

                                    I hope…

                                    28 votes
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                                      1 comment  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                                    • OVerlay of Distance in the map shown on SPOT account

                                      think the spot gen3 is lacking a basic function which is telling you your distance travelled . I want to know what distance I went and not carry another device during backpacking trips. Why is this most basic thing not available as part of this device?

                                      27 votes
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                                        2 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Develope a SPOT app tha could be downloaded onto a smartphone and not have to have the SPOT device

                                        I would like to see an app for a smartphone that would allow the user to emulate the SPOT device instead of having to purchase and carry the SPOT device.

                                        23 votes
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                                          1 comment  ·  Phone  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 23 votes
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                                            1 comment  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
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