Welcome to My Voice for Globalstar and SPOT

We are dedicated to creating products that fit your life, keep you safe and bring you peace of mind when you are enjoying the world outside of cellular coverage. By working with UserVoice, we have created My Voice to let your voice be heard, gather your ideas for improvement, new products development and improved customer experience. While we cannot guarantee that any specific ideas will be implemented, we will ensure that your ideas and comments play a role in future updates, process and products.

Using My Voice
1 – Share your ideas. First check to see if it’s already been suggested and if so, vote for your favorites!
2 – If you have a new suggestion, submit it below.
3 – Ideas are reviewed for clarity, language and impact.
4 – If an idea has been considered for additional review, we’ll update its status.

My Voice for Globalstar and SPOT is a public forum, so we discourage you from providing any personal information within your ideas including account information.

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  1. 30 days renewal notice

    Send a renewal notice 30 days prior to taking a payment.

    16 votes
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    6 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  2. Allow me to test SOS feature

    I would feel more comfortable with my device if I could test SOS before my trip.
    You could implement a "test mode" feature where I can press SOS and the messages are only visible in my account, but not sent to GEOS.

    195 votes
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    9 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We are excited to announce a way for you to test the S.O.S. feature on your SPOT device.
    In order to test the feature, your device must be active.
    Find the SPOT S.O.S. test feature under Device Settings in SPOT My Account.
    As always, thank you for being a SPOT customer.

  3. Longer Data Storage

    I would like to see SPOT save the history of a customer's trip inside the account for the life of the account.
    Strava (iPhone) for example retains all you have done and it offers summaries"

    190 votes
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    14 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  4. Allow more then just the last 50 wp on map

    If a viewer wants to follow a recorded track he must work through each page with 50 points. It would be great if the whole or at least a larger part of a journey could be seen on the map at once

    108 votes
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    12 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  5. Play a recording when calling a SPOT X phone number

    This should be an easy one, but very important. When someone phones the Spotx number it should not say the number is disconnected or no longer in service.

    7 votes
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    2 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  6. 53 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Solar Powered Spotx

    Make the SPOTX where it can recharge from the son as an option.

    4 votes
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    completed  ·  2 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  8. RAM Mount bracket for SPOT X

    Gen 3 and Tracker are supported by RAM Mount brackets. Please work with RAM Mount to add a bracket for SPOT X

    7 votes
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    completed  ·  2 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  9. My Locations - Map - Improve display and filters

    I have never experienced a worse user interface. I'm trying to use this data for a world record certification and it's impossible to set the times on the map. I've tried using Chrome and Firefox. When I try and set dates and times for the filter, I can set the date but not the times. The boxes appear but you can't put data in them to change the time. I've got to be honest, this is terrible.

    7 votes
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    5 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  10. Ability to re-queue failed sent messages (and, better yet, option to auto-queue)

    If a sent message fails, it'd be awesome if I could simply re-send it as opposed to having to type it in again. Even better, I'd prefer that failed messages were automatically re-queued and tried again with the next message fetch.

    12 votes
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    2 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  11. Share Page improvement

    SHARE PAGE settings
    an ideal situation would store email addresses.
    also maybe an option to edit & save the email addresses within the share page

    38 votes
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    10 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  12. Number of spots on map in the table ?

    One good information is to have the number of each spot visisble on the map in the table. more easy to identify what we want to map.

    Another point is to eliminate the "Share" object that prevent us on amc and android to click on + and - or the street view icon. Please ...

    Impossible to zoom to without a mouse ...

    Best wishes, Marc

    7 votes
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    2 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
  13. 1 vote
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    Merged  ·  0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  14. Allow the entire trip to be visible in a single download

    I am currently trying to download my last weekends trip. However, I can only seem to download around 15 points at a time. This is really inconvenient and seems silly since most tracks that I've done are more than 15 points. If I am missing something please let me know how to remedy this.

    7 votes
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    4 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  15. Many Spot X Problems


    • I have been using both my Gen 3 and my Spot X while ferrying WWII aircraft around the country. When in the 2.5 minute update my older Gen 3 displays significantly more tracking points on the map than the Spot X. This is worrisome.


    • The navigation buttons are a disaster, you need to have the fingers of a child to navigate them.


    • The SOS icon is way too easy to activate by mistake when using the navigation buttons.


    • The screen needs a backlight


    • There should be some kind of tone or light to show when you have received a message.

    5 votes
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    7 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  S Admin responded

    Please update your SPOT X to the latest firmware 010504-010200-010300-010303
    We have made many improvements to address many of the initial issues listed in this topic and will continue to make additional firmware updates to improve customer experience.

  16. Pay as you use option for occasional users

    Monthly subscription option for those who use their tracker irregularly and do not want to pay for a whole year subscription.

    12 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  S Admin responded

    We are excited to introduce new month-to-month Flex Plans for SPOT X which require no annual commitment. Additionally, we have restructured all of our SPOT X service plans and now offer plans beginning at $11.95 a month. Please visit our website for more information about these new plans that allow you to customize your adventure. www.FindMeSPOT.com/spotx/lander.php

  17. Message fail / Received

    I would love a better visual notification of a message failing and not being sent. And a better more visual on main screen that a new message has arrived.

    Thanks

    1 vote
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    1 comment  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  S Admin responded

    We have made some changes to address this issue in our most recent firmware. Please be sure to update your device to firmware v1.6.8

  18. Geofence for SPOT

    Create geofence feature where I can assign one or more devices to it and be notified if the device leaves or enters the defined geofence

    21 votes
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    2 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  19. Texting issue with SPOT X

    Many issues with the texting on the SPOT X on my week long trip last week.


    1. 90% of the time the bubble always has a "?", So you don't know if it went through until someone answers the text.


    2. You see a new text from someone go to open it and it isn't there. Back to previous screen and you can see the preview of the new text still


    3. Takes forever to process the texts. I got responses from a text before it was done processing it


    5 votes
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    1 comment  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  S Admin responded

    Please be sure to download our most recent firmware as we have made significant changes to address these items.

  20. New spot generation with bluetooth (BLE) for reconfiguration

    Spot with Bluetooth to for reconfiguration via Smartphone app

    11 votes
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    1 comment  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
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