Offer a lower cost Satellite phone plan. The old 29.95 for 10 minutes was great for back country emergency insurance.
I agree also, i see now your offering 2400 minutes yearly for the same price as 1500, for me i use less than 10 minutes monthly so there no point in applying more minutes even less now for we have just received cellular service, a pay per use would be a better option for me, i won't be renewing my contract for next year, a pity, too expensive, one has to go
i completely agree there is no point in having 1800 minutes when i only use 10
User technology standards to meet today's standards of advising customers about renewals.
Most users are emergency only users
Make price friendlier to emergency users
I will seek Inreach and other such systems to meet my needs for my limited use.
Please consider these point in order to maintain or gain new users.