Monthly Flex Plans for non SPOT X devices
Important enough to generate another comment. I love your product, and even though I was on hold for 40 minute until customer service picked up they were extremely pleasant (talked to billing rep as well), but the annual cost for me is excruciating painful given I only hike a couple times a year if I am lucky. Please give us the same option you have provided to GEN X. Thank you!
We are excited to announce that SPOT now offers Flex plans for all SPOT devices.
You can select the newly available Flex plans during the device activation through SPOT My Account.
Thank you for being a SPOT customer.
So flex monthly subscriptions are now available on the sport trace ?? Cant change to this service in my account if so..
Due to having no flex options for the Gen 3, I won't be purchasing.
You've lost me as another customer because there is no short term flex option for the Gen 3!
Totally agree, just about to abandon spot and go for an alternative due to this
monthly service only is my need
Is anyone at Globstar reading these comments? There is an overwhelming demand for a Flex option for the Gen 3. Please make it happen or you will be losing a significant client base, including me.
I am a 76 year old volunteer wilderness ranger in the Pasayten Wilderness of Washington State. I only go solo June to September. A 3 or 6 month plan would fit economically with my circumstances. I have a Spot Gen3, for many years!
I'm a periodic user and need short term coverage. Last year I had to pay for almost a full term contract except for multiple complaints, where coverage was stopped. Customers should have the option to purchase short term coverage as needed, possibly quarterly minimum contracts, not be forced to pay 12 months for a short term need. The website needs to be clearer about what the length of the coverage and cost is.
Thought about buying one but without the ability to sign up for a month or two only, what's the point? I rather buy a standard PLB.
As a first time spot user, I was only looking for a month long activation. All i noticed on the website was the 12 mo term monthly payment plan, and assumed that was the equivalent of the monthly flex plan that comes with a spot x. I only found out otherwise when I called to deactivate my services. apparently the "on demand" option is on an entirely separate website.
I felt like I have been screwed up. Honestly, I will never recommend this thing again. Even if it works well, how the **** can you promote a monthly flex plan, and when you get the Gen 3, you can have either a one year contract, or a 12 months contract. Are you serious ?
Just costs too much for one or two remote bike rides a year, maybe if you could activate for a shorter period and get good use of the time your paying for it would be worth while. Paying for a year and getting 5-6 days usage isnt working for me, sorry
Spot Gen3 is an excellent product, but my need to use it is intermittent and only for short periods at a tim. So an annual subscription is just too expensive for me to keep up.
If you offered a service where I paid a monthly fee for only those months in the year when I needed to use the Gen3, this would allow me to continue using your services.
Otherwise, when my current subscription expires, I will not be renewing it.
I have been a longtime SPOT customer, even outfitting my workplace with five Spot Get 1s many years ago for safety. The cost of maintaining SPOT legacy devices is now higher than the newer SPOT X and other options in the market. I felt that this choice by SPOT to first raise those subscription rates four year ago, and then keep them high out of sync with the market was a greedy move. When I spoke to customer service about finally ending my subscription, I was offered a $65 discount. Why not give the $65 discount to all SPOT users of legacy devices right now? If you had done that, I would have remain a SPOT customer, but your current tact seems like a way to milk a bit more money from your longstanding customers at the risk their defection to Garmin and other options. I appreciate the past service, but I'm done supporting a company that treats their customers like this.
Introduce billing to pay-per-use.
I can't afford the cost & exchange rate.
I do NOT like SPOTs billing process ... you do not email billing.
I would like to CANCEL my SPOT service. I do NOT want to renew for 2019. I don't see a cancellation process either.
For my hunter & back-country friends, SPOT is ideal for them.
I hardly use the service in winter.
I have just signed up to a 1 year activation of SPOT GEN3 service and don't agree with your companies forced credit card renewal payment policy and requirement upon signup. I agree with potential safety benefits of ongoing service however this should be combined with transparency about communication regarding pending renewals and a clear process where users can cancel a service and get pro-rata refund of monitoring fees based on a pre-defined formula.
Your website is misleading. It says you can do a monthly plan for the gen 3 but actually you can’t. Never would’ve bought one had I know you can’t do a monthly payment plan
I have a Gen3 and travel one month a year. Paying $200 for that month is ridiculous. You are losing my business.
Your devices don't function in the environment I use them. They're good for about 4-6 weeks then they die. Been buying these **** things for several years now because nothing else really offers the features we need. So until something better comes along I'll keep throwing them away and replacing them. Sending them back is too much hassle. I need to send 5 or 6 back at the same time and I'm incredibly busy. don't have time for this or long phone conversations with costumer service. Also, my organization only needs the SPOT service in the summer. June, July, and August. We literally never use them any other time of the year. It is really irritating that we have to be on a yearly contract. I complain about this every year. You can do what you want for now because there doesn't seem to be any competition yet. Good for you for getting our money while we use the service for 3/4 the time we pay for. I'm dropping SPOT so quick soon as something else comes along though.