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Monthly Flex Plans for non SPOT X devices

Important enough to generate another comment. I love your product, and even though I was on hold for 40 minute until customer service picked up they were extremely pleasant (talked to billing rep as well), but the annual cost for me is excruciating painful given I only hike a couple times a year if I am lucky. Please give us the same option you have provided to GEN X. Thank you!

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  • jdelamar commented  ·   ·  Flag as inappropriate

    Your devices don't function in the environment I use them. They're good for about 4-6 weeks then they die. Been buying these **** things for several years now because nothing else really offers the features we need. So until something better comes along I'll keep throwing them away and replacing them. Sending them back is too much hassle. I need to send 5 or 6 back at the same time and I'm incredibly busy. don't have time for this or long phone conversations with costumer service. Also, my organization only needs the SPOT service in the summer. June, July, and August. We literally never use them any other time of the year. It is really irritating that we have to be on a yearly contract. I complain about this every year. You can do what you want for now because there doesn't seem to be any competition yet. Good for you for getting our money while we use the service for 3/4 the time we pay for. I'm dropping SPOT so quick soon as something else comes along though.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Please give us a Flexi plan option for the Gen3, the yearly subscription is too expensive when you only use the spot twice a year!!!!

  • mschalla commented  ·   ·  Flag as inappropriate

    I have a Spot Gen 2 that I have had a contract with for several years. I have not subscribed for about 2 years.

    My daughter is going to India for a month and I wanted to sign up for a one month service which, on your website it implies I can do.

    There are two radio button selections for subscription. one says monthly but you have to sign up for a year and one says one year sign up. I called in to have that clarified and the monthly contract is not actually a monthly contract, you have to pay for 12 months. THIS MAKES NO SENSE the two selections are identical but misleading.

    I was hoping to give my daughter some protection for the month she is out but feel you have failed me as a long standing customer. I DO NOT NEED THE DEVICE FOR A YEAR this time around.

    VERY DISSAPOINTED

    Please let me know ASAP if something can be done about this.

    your website advertises monthly services and does not distinguish which device that applies to.

  • mschalla commented  ·   ·  Flag as inappropriate

    I have a Spot Gen 2 that I have had a contract with for several years. I have not subscribed for about 2 years.

    My daughter is going to India for a month and I wanted to sign up for a one month service which, on your website it implies I can do.

    There are two radio button selections for subscription. one says monthly but you have to sign up for a year and one says one year sign up. I called in to have that clarified and the monthly contract is not actually a monthly contract, you have to pay for 12 months. THIS MAKES NO SENSE the two selections are identical but misleading.

    I was hoping to give my daughter some protection for the month she is out but feel you have failed me as a long standing customer. I DO NOT NEED THE DEVICE FOR A YEAR this time around.

    VERY DISSAPOINTED

    Please let me know ASAP if something can be done about this.

    our website advertises monthly services and does not distinguish which device that applies to.

  • Stacey commented  ·   ·  Flag as inappropriate

    I would really love to purchase the Gen 3, but honestly, without a Flex plan it does not make sense. A lot of users will be using this device seasonally for short trips and do not want to be forced into an annual subscription. To be honest, I personally will be looking into other products like Garmin's InReach or BivyStick specifically for the short-term options for all of their products. It really is unfortunate, I have used SPOT devices periodically in the past and I was always pleased with how they performed; but I cannot justify an annual subscription when I would only be using it seasonally. Even if I chose to purchase a SPOT X for the flex plan, what would happen when the SPOT X became a legacy product? Would the flex plans no longer be an option as it is now with other legacy products and the Gen 3? I really hope that Flex plans are something that will be reconsidered for all SPOT products.

  • joablen commented  ·   ·  Flag as inappropriate

    When I got my gen3 (early 2017) I paid for just 3 months of usage, which was a perfect for the trip I was taking at the time. Now I wanted to activate it again for just 1 month but I found that I could either pay for a whole year or sign up for an annual contract which just doesn't work for me as I only use it occasionally.
    I'm just not gonna use it anymore if there are no flexible plans, annual commitment is just too much

  • Anonymous commented  ·   ·  Flag as inappropriate

    My response to global star's answer of my question about making stop the service more easy after one year of payment.

    Dear customer service people,

    Thank you for your quick response, but you are not completely answering my questions. Cancellation of your services seems to be the biggest problem according to the reviews, because one has to call an international phone number which not always seems to be answered satisfactory. An email or a cancellation form in the protected customers account area is legally a good way to end contracts like this. Why not use that? It is more sympathetic. Your firm gives me the impression that automatically renewed prolongation of 'unused' services is your main earning model, rather than providing people with a service they need at that moment. I found out that the biggest part of your customers are using the GPS-tracking just for a relative short period. Can I subscribe to the service and a few days after that terminate the service to ensure it will not be prolonged after a year? It is something earlier than the prescribed 30 days but legally right I think.

    Kind regards, Camille

  • Mr Kevin Cunniffe commented  ·   ·  Flag as inappropriate

    As others have said as an occasional user it is getting expensive. I will probably look at an Inreach when my subscription period is up unless monthly contracts are available.

  • Rambette commented  ·   ·  Flag as inappropriate

    I agree!!
    I also only use my device a couple of times a year. This years' service bill was a shock!..Up almost $100 from 4-years ago. I'm already considering cancelling it next year unless some sort of flexible plan becomes available.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Amazing- hundreds of people asking for monthly plans, all falling on deaf ears. A **** of a way to run a business.

  • david commented  ·   ·  Flag as inappropriate

    Agree, In fact, I have let my service expire and have sold my current Gen3 on ebay. I would return if the monthly cost was more reasonable, or their was a month to month option.

  • david commented  ·   ·  Flag as inappropriate

    I have now let my Gen3 plan expire, and sold the hardware on Ebay because of the current high cost of the plan, and no Month to Month option. Unfortunately, I do not adventure off grid every single month, only a few times a year and can't justify the current cost. If your prices or policies were more reasonable, I would return as a customer.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Totally agree. I have a spot Gen1, and have had since 2009. Back then the annual cost was $128 .Now it's $231! In those 10 years the GPS accuracy hasn't improved (of course), but the cost has blown out. At least a loyalty discount, but no.
    I hike in seasons, so monthly usage is most appropriate for me too.
    I notice that SPOT doesn't even manufacture any of the location devices anymore, only the phone and GenX.
    The Spot messengers should always have had the ability to see your own GPS location, not just send it to someone else, but now there are 2 way messengers with GPS built in (Garmin inReach). The purchase price is high, but being able to pay monthly is a big benefit.

  • Tim commented  ·   ·  Flag as inappropriate

    Just got one for Christmas, wife bought it off ebay for me. Now after reading how much the subscription is i now know why the other guy sold it. I will only be using it 2-4 weeks out of the year and if they don't have a month to month plan then it's going back on ebay. Not spending $200+ a year to use it for a few weeks.

  • Anonymous commented  ·   ·  Flag as inappropriate

    When I first bought the Spot G3, the annual plan was a lot cheaper -- and the USD:AUD exchange rate was much more favourable. Now, it's costing me almost $40 a month -- and I don't use it enough to make that worthwhile, so am cancelling my plan now. Hoping a flex deal comes along, or else I'll look into alternatives -- I don't need all the features of the expensive Spot X, just the basic Spot things.

  • oystein.dugstad commented  ·   ·  Flag as inappropriate

    Garmin's Inreach service have payment plan that can be started and stopped monthly (within 30 days). If Spot Gen3 don't offer that plan, I will most probably change to Inreach when my one year contract expires. The cost for Inreach is similar as for Spot even though it has two way communication

  • jacques commented  ·   ·  Flag as inappropriate

    Add a monthly service for the SPOT GEN3.
    offrir un forfait mensuel pour le spot Gen3 au lieu du forfait annuel existant obligatoire. Pourtant c'est deja le cas pour le SPOT X.

  • Anonymous commented  ·   ·  Flag as inappropriate

    I agree with everyone else here. Gen 3 ....and ALL the units....need to have a monthly plan. It is nearly not worth it to have purchased the SPOT at all when having to incur these charges every month while the unit sits in a closet until next year's hunt. Very frustrating and I dont understand why so many people are begging for this month-to-month service and STILL it has not been implemented.

  • Brian Davis commented  ·   ·  Flag as inappropriate

    Would like an option where I can pay only for the service I need. I'm not paying for $200 a year when I might hike a total of 10 days out of the year. Even a 20 or 30 buck rate for one month would be fine. The opening screen of your website offers a new device with no contract, so this comes off as gouging or tone deaf. Received the Spot Gen3 as a gift, I think the idea is great, but had no idea that the cost would be so high. I was going to activate it for a weekend hike, but I'm afraid you made the cost of being safety conscious too high.

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