An affordable plan for the GSP-1
The economic pressure of going to a different device other than my current GPS-1700 is overwhelming. All of the bush pilots and outfitters are now able to communicate by text, so my need for a voice compatible device has diminished. I will continue to use my current phone if a reasonable plan is offered. Otherwise I will find another, more affordable solution to my communication needs. I have cancelled my credit card so that it will not be automatically changed.
Carl Plescia commented
I just cancelled my GlobalStar service after having a phone and service for about 20 years and buying a new 1700 phone about 2 years ago. ( In fact I helped engineer the first generation of GlobalStar satellites at Space Systems/Loral.) I am now retired and used your service as a safety measure when backpacking. It worked very well and I am sorry I will not have voice contact in the "outback" any longer: I am replacing your phone with the Iridium based Garmin InReach Explorer. I cancelled my service because it has become too expensive at $780 per year. I used it less that 100 minutes per year. I think you are missing a business opportunity by not providing a low cost SOS emergency voice plan similar to the plans you provided in the past (maybe $20 - $30 for 20 minutes per month with roll over). Now that your new satellites are up I don't see how you could not make money with such a plan since your only recurring cost is maintaining the phone number in your computer database. Per online reviews I don't think your SPOTX product and service measures up and I believe the extra flexibility of any voice contact outside of emergency use is valuable when mobile phone service is not available.
theodore parish commented
East Coast Offshore recreational vessels-May I suggest many small sailing vessels/recreational ocean sailors, are required to have phones permanently installed (onboard with power and external antenna) . These phones are for emergency use as well as data downloads if applicable.
The majority are only required for a less than month season when out of Cell phone service.
The price now makes the cost questionable for the twenty minutes utilized.
May I suggest maybe a monthly option or six month plan that recognizes seasonal customers?
But at $1140 for service which personally is approx 20 minutes annually testing, I might suggest $50 a minute cost is a bit steep.
Bring back the $300 dollar pay as you go plan-
There needs to be a cheaper plan rate for people who don't use the satellite phone very often. $100.30 a month is ridiculous. Is there a better option out there for a person have?
You keep cancelling low cost, low minute plans and keep trying to up-sell much more expensive plans with more minutes. Backcountry mountain guides (ACMG) with over 1400 professional members use your GSP 1700 phone or similar for emergency use. We don't need more minutes we need a cost-friendly satellite phone for professional emergency use. Bring back a 300-minute plan with a "pay as you go" if you go over the 300 minutes. Quit trying to up-sell packages. For professional use, the satellite phone works much better than text or emergency locator device. Please keep the phone option available with similar annual packages like we had 4-5 years ago. Most guides are now going to Inreach or Iridium phones because of the sales tactics that Globalstar is using. Many of us committed and purchased your GSP 1700 or similar phone when you offered much more cost friendly packages. The costs of your annual packages have risen from about $300 annually to $960 annually in 4 years! Not acceptable for emergency use. Bring back cost friendly phone packages or keep loosing customers! Canadian Backcountry Hiking and Ski Guide
Have more flexible plans. I pay for the minimum amount of minutes for a hefty price tag. Each year I may use less then 5 minutes total yet the minimum plan is something like 750 minutes. For some folks the pricing structure is very high. You may pick up incremental business and further retain people like with phones for emergency use.