Add a "Delete Device" button to your My Account webpage
I have just spent over an hour on the phone trying to delete an obsolete spot device from my account. It seems there is no way to do it online - only by phone. It has been a complete waste of my valuable time, and it is COSTING SPOT UNNECESSARY OVERHEAD. These is a real lost profit opportunity for Spot - and it is very ANNOYING to your customers...
For an organisation that relies on global communication I am finding it difficult to deactivate my account.
Where is the ability to deactivate via email?
This is incredibly frustrating and cumbersome. HOW DO I DEACTIVATE MY ACCOUNT??
Please provide an improved method.
You practice what in Sweden is called "negative option right", i.e. renewal of subscription with automatic assumption customer is accepting. This in Sweden is illegal. Combined with no ability as far as I can see to unregistered customer has only the option of invalidating the credit card. My spot has only been in use for one season from which point it broke down but you have been charging for 4. Please unregistered me.
I have to make an international call to deactivate my account. For me this seems to rigid, given that most other things now these days can be managed by an account on the internet. Why is this the only possibility to deactivate, or put the account on hold for some months.
I want to be able to cancel my subscription after the current billing period - i.e. keep the service until the end of the current period, but do _not_ charge me again until I elect to renew the service.
Cancelling service seems incredibly difficult. why?
Why do your devices have very low quality? appliances break after 1 month of use. The red LED is constantly on. You demand to pay monthly, even for a non-working device that has broken due to factory defects. update the firmware. your product is of inferior quality. cheap trackers from China work longer.
Add capability to cancel my account through your website.
Why is there nowhere for me to cancel my automatic renewal? The device has never delivered on it's promise. It's useless. I have bought a Garmin. CANCEL MY RENEWAL
I could not find a way to cancel the subscription online. I have been on hold with your call center for over 5 minutes now. You guys gotta fix this, it's pretty awful.
i want to cancel my account at the next billing period for the next 12 months but cant find out how to do this.
Make it easier to change or cancel your plan / contract.
I can't find a way of doing it. :(
Please cancel my subscription user name is DAVEANDGAYNOR
THIS SERVICE HAS NEVER WORKED FOR ME SO i WOULD LIKE TO CANCEL IT AS OF TODAY PLEASE.