Add a "Delete Device" button to your My Account webpage
I have just spent over an hour on the phone trying to delete an obsolete spot device from my account. It seems there is no way to do it online - only by phone. It has been a complete waste of my valuable time, and it is COSTING SPOT UNNECESSARY OVERHEAD. These is a real lost profit opportunity for Spot - and it is very ANNOYING to your customers...
I hate having to look up everyone's phone and emails over and over each time I set up a new profile. Could there be a way to build a phonebook, so you can easily select who you want messages to be sent to? Also, it would be nice to have a name associated with the contact. It is very inconvenient to try to figure out whose contact you added to a message after the fact.
Agreed! Lost me as a customer. I wanted to cancel for one year and then sign up again since I couldn't hike with a high risk pregnancy. This is painful service.
greg boyd commented
My credit card has just been billed near A$300. How did that happen? What is that for and what should I do if I choose to cancel this?
How come I cannot CXL my account from your website?
I should be able to CXL w/o calling you guys.
Send me a link to CXL my account to my gmail account please.
The fees are very high
I have subscribed to Spot since the company began. The website has always been about selling not servicing. It is extremely difficult to use and particularly to teach a friend to use. I once talked with the creator at the Sun and Fun airshow and she definitely was not interested in what I had to say.
There are other companies offing similar services and service those who subscribe. Customer service also is inferior and does not approach the competition.
Great system. Sure entering the phone numbers on activation is quirky but I just tell people to enter whatever , as soon as you are activated you can go into your account and enter the numbers the way you want. The set up with the profiles is great for easily switching users or for different places and activities that you do. I get bored with how simple it is to use, they've thought of everything, except that people are quicker to complain than to praise
I agree with all others here (except S Admin).
Forcing customers to make an international call to explain to you why we wish to cancel a subscription? How about you add one little button to your website allowing us to stop auto-renewal.
If customer feedback is so important to you, then make an international pone call to me, and ask me why I don't want to renew?
Here's what I'll tell you:
A) You renew my subscription every year without warning or the date or advance notice of the price.
B) I have no option to upgrade or downgrade my subscription or opt-out of auto-renewal.
C) Other companies now offer better products a lower cost, and allow proper online servicing of subscriptions.
Make it easier to cancel contract. For those unaware contract automatically renews when existing contract has finished.
The satellite link is not showing up on the email or cellphone messages. the link was in the messages before now they are gone.
Allow a name to be assigned to each contact instead of just an e-mail address / phone number. I do a lot of trips in which I send updates to my friends spouses, it would be great if I could assign a name to their contact so I can easily add / remove them trip to trip.
totally agree, misleading pricing, impossible to terminate the service online, must call a US number to terminate - and I was on hold for 20 minutes, then the CS rep could not terminate the service but only a retention specialist, who never called, followed by a two emails offering increasing discounts IF I don't terminate.
I also am interested in buying the wifi option for our Alaska cabin, but cannot get through to you via your online system-not very user friendly-at least not for an old man!
Eric Paul commented
I am trying to reactivate my device, but cannot get past the Username and password. I have been given a new username by your computers, and also a new password...which when I put them in still won't allow me to register...exasperating. I will try to phone you, I'm a UK client. I am also being asked for serial number details on my Spot Gen 3 which are on the box packaging, or were, as I threw this away when I first registered the unit on 4th May 2016.
When entering emergency contact information, a shared phone number between personal information and emergency contact information should be allowed. For example. My house phone number is identical to my wife house phone number. Not allowing this isn't a great idea. Inform your customer of the risk of having duplicate info should be a possibility. Next, going to correct this in previous steps, only erases the information I just entered....now we're wasting time.....lastly, there is a an additional change ON TOP OF the yearly charge for the device. This was a surprise. Now....I'm paying for a service, where you're wasting my time AND tacking on surprises costs in the end. I'll sign up as I need this immediately, but will find other means in the near future.
Very difficult to cancel a subscription. Can't do it online. Service reps are hard to contact as they take far too long to answer your call!
Agree. Language ambiguous - is "primary contact" when signing up oneself, the account holder, or an emergency contact? I don't see clear information about who will be contacted and what will be said to them if the SOS button is pressed, and am certainly not going to try it to find out. As far as contacts go we are still trying to work out who is getting what. Changing from American times and terminology to another albeit English speaking country is difficult. We know you are the most advanced country in the world - well, prove it to us - improve your website.
make it affordable for australian market. Here you can buy small epirb for less than your annual fee.
Brian Conway commented
Stop increasing prices and making optional services mandatory. I’m not renewing my service.
The new "Network Maintenance Fee"; the fact that the antiquated tracking web page hasn't been updated in years; the app that doesn't clearly show the current location vs historical locations; and the lack of response to my question to support have contributed to my decision to cancel my renewal.