Add a "Delete Device" button to your My Account webpage
I have just spent over an hour on the phone trying to delete an obsolete spot device from my account. It seems there is no way to do it online - only by phone. It has been a complete waste of my valuable time, and it is COSTING SPOT UNNECESSARY OVERHEAD. These is a real lost profit opportunity for Spot - and it is very ANNOYING to your customers...
Art Jeffrey, as of October 11, 2018 I would have to say nobody at SPOT with the authority to address the changes needed to stop ******* off hundreds of it's unvalued soon to be former customers is bothering to read the feedback. I read every one of these comments and had the exact same horrible experience, don't think that I am the last either. As with so many SPOT customer's, if or when someday I am able to terminate my service and do whatever I have to do to block them from access to my credit card, I will not do business ever again, EVER! Good luck to all of you trying to be ex- SPOT customers.
Totally agree. the website is very poor. Cannot log in because password no longer accepted. need to use phone instead. annual subscription has increased a ridiculous amount. will tell credit card company charge was unauthorized as I cannot contact spot.
This is not the easiest app or computer interface. If you need to send a message or read a message, most likely you are in a stressed situation. I have used my spots to send a message. Can’t figure it in a normal setting to test. If I login to the web site I can find the tracking, but no way to view or send a message.
On the actual spot I have a hard time sending a message
Great idea just need to be able to do things faster
I've spent 2 hours and still haven't found how to create custom messages
Agree that setup is annoying as ****. Hope I don't have to change settings very often. Also, online I found that I could pay $35/mo and cancel at any time, so I bought a Spot. And found out my only option is $200/year.
Steve Gettel commented
Terrible to navigate and difficult to enter info. I just activated a new spot and trying to enter new profile info. Web site freezes and does not allow me to update or populate new emails, messages, etc. This is simple web site functionality. FIX IT. I'm paying you $400 a year and I expect the web site to work. Especially entering emergency info and simple information.
> We believe this will result in better overall customer experience
no, it's not!
nobody wants to CALL! especially when traveling, I don't want to call internationally! my Spot is broken, so I wanted to cancel the subscription and delete my credit card information. it was a pain to figure out how to do it without calling! the credit card is still not deleted in my account.
that's just a way to keep the customers from quitting!
I am not calling an international number when I have already made it clear I want to cancel my subscription. I have cancelled the registered credit card and told you by email that I want to cancel. As i said in my email part of the reason I am cancelling is you unwillingness to provide proper online account management.
I also stated that cost was a factor, you have all my reason, I am not changing my mind. Goodbye.
Sorry but consumers are smarter than that and can see thru the "Your concerns are important to us. To better understand the cancellation reasons, we ask customers to call our Customer Relations department to service the account appropriately" Rubbish, especially when Australian consumers have to call a USA number to cancel. come on seriously?
its way too complicated. I can't tell if I've paid my subscription due 2 weeks ago or not. No receipt but no bills outstanding
Wow! the number one Complaint!!!!!!!!!!!
Just cancelled after being FORCED to call and being forced to listen to a Retention Specialist. So now I shop both Garmin and Delorme.
Give customers an option to renew manually or choose auto renewal online and also the option to cancel on the internet rather than have to call and listen to a sales pitch. For that reason I've cancelled Spot and I'm switching to another service.
It really feels dishonest/unethical that you don't let us cancel our service on the webpage. I'm disappointed.
Design your website for IOS. When I try to look at the map for my friend's location in the Safari browser, the font is miniscule.
The websites for tracking my devices are very buggy, and very old. They do not work well on iphone7, even on desktop they work best only on Chrome browser.
The billing fine print issue and automatic renewal for a full year of payments is not acceptable. I signed up for monthly payments in lieu of a yearly payment with the assumption that I could cancel or suspend payments, but this is not allowed.
Hillarious that this is number one feature request - what a **** show SPOT. No wonder everyone's moving over to Garmin!
it would be great when pressing the "contacting us" button on your website would open.
I hereby cancel my subscription and ask for information and confirmation
This appalling service international customers have to phone to cancel service. Sent Email and have had no response. Clearly just a strategy to keep your income stream.
Agree with most comments here.
1) No email renewal notice (the service change notice is generic).
2) No receipt after auto renew
3) CS says they can not refund money but only partial "discount"
It's unethical. Your customers basically get suprised by a charge on their Credit Card and you expect them to not be upset?
Send a real auto renew notice ot two before it happens.
Allow for easy prorated cancellation over the phone
Allow for cancellation online - your rep can even phone to follow up after the fact if needed
Your current practice is unethical and underhanded and your customer service agents have to take the heat for bad decisions made by management.
I've always enjoyed my spot device when I need it. Happy to sign up for a year for a single back country trip.
Not happy about getting nailed by such obviously underhanded auto-renew practices.
******** guys. Awful policy.