Add a "Delete Device" button to your My Account webpage
I have just spent over an hour on the phone trying to delete an obsolete spot device from my account. It seems there is no way to do it online - only by phone. It has been a complete waste of my valuable time, and it is COSTING SPOT UNNECESSARY OVERHEAD. These is a real lost profit opportunity for Spot - and it is very ANNOYING to your customers...
Used to strongly recommend SPOT but now need to warn fellow riders of ridiculous price hikes and dodgey practice when trying to cancel service. IF you believe your service is so good why not make it easy to cancel online!
You cannot go in and just delete the credit card information either! They have locked it down so you can only replace your credit card number with another valid number. Your only choice is to cancel the card or dispute the charges through your credit card provider
Spot's sharing page (and iOS app) are basic, but could use some passion behind them. Send the devs out hiking with Spot, and then have them use the web page and mobile apps. Give them some time and budget to really make these sing. The web site isn't responsive to a mobile browser and shows a desktop interface instead. InReach displays a nice, fluid mobile browser experience.
Admin should post response here
Allen Barrett commented
Closed? Customer spoke with CR?
My credit card was debited with auto renewal which I had no need for and couldn’t find a way to stop or suspend the account. Informed VISA and they changed my card and refunded my money. Same process as if my card had been stolen and used fraudulently. Seem that’s the way you behave and no need to change.
I am very seriously considering switching to Delorne due to these unethical deactivation and renewal practices.
Have tried repeatedly to deactivate. No one answers phone in timely manner. Online account difficult to activate. Now phone person says cannot deactivate without additional time charges including advance month charges. Inappropriate and believe illegal in this country. The feedback on social media will be extremely negative.Service has been poor at its best. Told additional satellites to be added. Service not improved. Bad customer service.
How I can stop service?
Jerry Schickedanz commented
Customers need the option to opt out easier
Unfortunately I hit the auto renew date and missed it; this should run the other way, we get notification that it is up and that it will autorenew which is what other subs that I have do. I'll be looking at Garmin next.
As I use my device only once or twice a year, I need to update/reactivate and refresh my capabilities each time.
The website is not intuitive and almost impossible to self navigate !
It is very frustrating and always results being back in MY Account area instead of how to make the device function simply and share the tracking screen with others.
It is way to complicated...a simple basic function is required.
And why is this even a question, just do it.
SiriusXM has the same practice for forcing auto renewal. After going through the torture of calling customer support to get them to not renew my subscription, I never went back. I hate businesses that force autorenewal. I am not looking forward to fighting SPOT support when my subscription comes up for renewal in July. That is IF I can get a hold of anyone! Grrr,....
All your tracking interfaces (phone app, public computer site, login computer site) are absolutely horrible. Upgrade them please! If you want ideas on what to do, simply look at the InReach interface -- it's much, much, better.
David Newcom commented
You can activate on line, so why can't you deactivate. It's pretty clear that you make it a little more difficult for customers to deactivate and stop billing to help keep your revenue stream intact. You should separate the activation and billing steps. It's not technically difficult to retain the device IDs and their billing/activation status, and start/stop service for each. In my case I just won't be needing my SPOT for the next year. I should have been able to simply suspend billing from your website. Instead, I had to spend 15 minutes on the phone with two different service agents.
(1) Your prices have become prohibitive.
(2) When you get a credit card number, cancelation is almost impossible. Your customer service is like hitting my head on the wall.
(3) Then when the customer service realizes I'm about to drop, they suddenly can offer a deal.
(4) I can't suspend service for the months when I don't need the service.
I'm gone. You have competitors who do better and cost less.
To cancel activation by calling a not so well serviced phonenumber used to be a sign of a non-serious company. However, I hope it is not. There ought to be an easier way of cancelling.
But at the end of the year, a month ago, my serviced is re-upped and my card charged. Now Spot says they will give me less than half back or if i re-up they will give me a year's service and half my money back. I don't need the service and I Do Not want to find my self in the same position again next year. Full Refund, please!
I'd sign in but I can't as my account doesn't exist.
The page share.findmespot does not works: it is necessary to communicate the complete link which is not practical ....
In addition, I bought a year ago a Spot Trace to simply be followed for a day hike in the Alps. The criterion was the price of the adonnement and with the increase of this year I will look closely at the Inreach device ...
Tad Turski commented
It's 2018 and they required me to make an international phone-call to cancel their overpriced subscription. A very important ingredient in their own recipe for putting off their 'valued customer'