improving the quick start guide
This looks like a kick-***, well-designed product. But getting started needs a boost!
I got stuck on "LED button test" Step 1.
First, no image describing what the button names are (e.g., the "Track" button). So I downloaded the user guide and saw the button layout on page 6 (SIX!). Who knew track == map pin icon?!
Then I got stuck on Step 2. Track and Power buttons have a clear detente. I could not push the SOS + Help buttons no matter how hard I pressed. No help on the LED/Button test. Then I found your help videos. No video on the LED/Button test. But I decided I should know how to cancel an SOS.
I'll be damned. The orange stripe lifts up!!! Who knew! Brilliant, it makes it impossible to accidentally press SOS.
Anyway, I hope this helps you realize your docs assume a LOT of knowledge that is not available to the first-time user.
Put the diagram of the buttons right upfront. And show that the orange flaps lift up.
(I build s/w for a living, I am an engineer by training, and have been around the block. Planning on using this while rafting at the Gates of Lodore.)
AdminAdmin2 (Admin, Globalstar - SPOT) commented
Thank you so much for taking the time to provide constructive feedback. We've shared your feedback with our marketing team and hope to implement changes that make the guide easier to navigate.