Welcome to My Voice for Globalstar and SPOT

We are dedicated to creating products that fit your life, keep you safe and bring you peace of mind when you are enjoying the world outside of cellular coverage. By working with UserVoice, we have created My Voice to let your voice be heard, gather your ideas for improvement, new products development and improved customer experience. While we cannot guarantee that any specific ideas will be implemented, we will ensure that your ideas and comments play a role in future updates, process and products.

Using My Voice
1 – Share your ideas. First check to see if it’s already been suggested and if so, vote for your favorites!
2 – If you have a new suggestion, submit it below.
3 – Ideas are reviewed for clarity, language and impact.
4 – If an idea has been considered for additional review, we’ll update its status.

My Voice for Globalstar and SPOT is a public forum, so we discourage you from providing any personal information within your ideas including account information.

  • Hot ideas
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  • My feedback
  1. Monthly Flex Plans for non SPOT X devices

    Important enough to generate another comment. I love your product, and even though I was on hold for 40 minute until customer service picked up they were extremely pleasant (talked to billing rep as well), but the annual cost for me is excruciating painful given I only hike a couple times a year if I am lucky. Please give us the same option you have provided to GEN X. Thank you!

    435 votes
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    95 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  2. Phone app to edit message profiles and device settings.

    It will make changes on your message profiles easier and faster.
    Even better it It could be integrated with your phone agenda.

    175 votes
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    5 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  3. Allow more then just the last 50 wp on map

    If a viewer wants to follow a recorded track he must work through each page with 50 points. It would be great if the whole or at least a larger part of a journey could be seen on the map at once

    103 votes
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    7 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  4. Acknowledgement from a SPOT Transmission that the recipient has viewed the sent message.

    Acknowledgement signal that a message sent from SPOT Gen 3 device was viewed by the intended recipient.

    97 votes
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    7 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  5. Gen3 design advances, Subscription Pricing

    1) Increase output from current 0.4w to at least match the inReach 1.6w signal output. It currently works poorly under forest canopy, and a more powerful wattage output can only improve on that weak design feature. The consequent increase in physical size of unit is an acceptable trade-off.
    2) Re-orient the antenna to better maximize signal output while hanging the Gen3 upright from a work vest lanyard.
    3) Keep the annual subscriptions at a lower price point, because inReach is looking ever more tempting, as your prices rise for this-and -that.

    59 votes
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  6. Allow firmware update over the air

    I only use smartphones and tablets, so I cannot download the firmware updater to update my device. I always need to do this using someone else's computer.
    Allowing device firmware to be updated over the air would be great.

    83 votes
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  7. Please make the SOS big field also profile dependent.

    I use a lot of different profiles, works nice as I go places every year again. In every profile the values I fill in change with the profile.

    Please make the SOS big field also profile dependent.
    Here I fill in the insuarance stuff which stay the same, but also info about the guide of the group, which is profile dependend.

    Thanks for listening, Hans.

    1 vote
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  8. PLEASURE BOAT TOWING SERVICE WHEN OUT OF CELL RANGE.

    GET EITHER TOWBOAT US OR SEA TOW ON BOARD SO WE CAN GET A TOW FROM THEM IF WE ARE OUT OF CELL RANGE. THEY CAN REQUIRE AN ADDITIONAL, EACH TIME, FEE FOR THIS OPTIONAL SERVICE.

    1 vote
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  9. Website & App

    Your website and app are super clunky. You would sell more products if your website and apps didn't look and function like they were from the 1990's.

    If you'd like help. I work for a company that can handle those exact needs. Raizlabs in Oakland California.

    Thank you!

    15 votes
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    2 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  10. Reduced fees for Veterans (Canadian and American).

    A reduced fee for those who are serving or have served in the military would be a nice touch. Perhaps also add first responders.

    38 votes
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    planned  ·  4 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  11. SEND SPOT TEXT MESSAGES WITH A LINK

    It would be most helpful when a text message is sent via SPOT if the geographic coordinates were sent as an internet link. As it is now the text message comes through with numbers that have to be cut and pasted in google in order to see where the message was sent from.

    11 votes
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    2 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  12. how do I find ESN and authentication code on the box?

    where do I find the authentication code? Or the ESN on the box? One of the 2 I don't find.. so can't login!

    1 vote
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  13. battery indicator, would be god to know if i should change the batteries before they die when i need it most

    battery indicator, would be good to know if i should change the batteries before they die when i need it most

    10 votes
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    1 comment  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  14. Make activations simpler

    Third time trying to activate where is the code and serial number etc

    1 vote
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  15. Have the web page go back to the same image (satellite, track, etc) that you were on last when reloading after expiration of site

    When you're checking tracks the web page goes back to the beginning, does not go back to where you left the last time - i.e. on satellite view, how much enlargement, etc. It would be great if I didn't have to start over every time I checked a track.

    1 vote
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  16. 4 votes
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    2 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  17. Allow for Multiple Preset Messages

    Allow the custom and check in buttons to send more than one per-drafted message. Press check in for message one (I’m ok) Double press check in for message two (Going to sleep). This would allow for 4 total messages to better communicate. You could even make it a button combination like hold down power and check in for four five seconds for message preset two etc

    6 votes
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    2 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  18. Video Tutorial

    Make a video tutorial explaining all of the functions and the web-interface options, they are not intuitive, explain each option. I spent a lot of time on chat with your tech that could have been done proactively with a video

    1 vote
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  19. Custom and Help messages should LOOK different, ie URGENT, to recipients.

    I recently send a Custom message when in need of rescue. Some recipients did not notice that it wasn't just another OK check-in, but was a call for rescue in -20 weather from a remote Yukon location. Some did notice and sent rescue so ended well thanks to SPOT.

    1 vote
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  20. Associate a *.gpx file to the map

    Improve in the map the possibliity to associate a *.gpx file would be great, because is importante for us know if someone is off the track.

    4 votes
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    1 comment  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
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