Welcome to My Voice for Globalstar and SPOT

We are dedicated to creating products that fit your life, keep you safe and bring you peace of mind when you are enjoying the world outside of cellular coverage. By working with UserVoice, we have created My Voice to let your voice be heard, gather your ideas for improvement, new products development and improved customer experience. While we cannot guarantee that any specific ideas will be implemented, we will ensure that your ideas and comments play a role in future updates, process and products.

Using My Voice
1 – Share your ideas. First check to see if it’s already been suggested and if so, vote for your favorites!
2 – If you have a new suggestion, submit it below.
3 – Ideas are reviewed for clarity, language and impact.
4 – If an idea has been considered for additional review, we’ll update its status.

My Voice for Globalstar and SPOT is a public forum, so we discourage you from providing any personal information within your ideas including account information.

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  • My feedback
  1. Make it easier to open coordinates in google maps.

    The coordinates in the shared page are very difficult to copy and paste into a mapping application. The coordinates that get sent via text are also hard to use, and not in the correct format to past into google maps. On both the texts, as well as the shared page, the coordinates should be a hyper link which allows you to open them in the mapping application of your choice, to make it easier to drive there.

    I fly hang gliders cross country. We use retrieval drivers to chase us and find us in remote areas. It’s very hard to…

    3 votes
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  2. Problems updating

    Problems updating the firmware after putting Authentication Code

    2 votes
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  3. Better global coverage for SPOT tracker. Start with French Polynesia

    Better global coverage for SPOT tracker. Start with French Polynesia

    3 votes
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    1 comment  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  4. Develop the phone app

    Set the colour of your devise so that if you have mulitipe devises out you can separate them

    3 votes
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  5. handheld GPS

    As a hard enduro rider who relies on both a handlebar mounted Garmin etrex20/30 and a spot3 in my camelback or toolbag, it would be good to combine the both

    2 votes
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    1 comment  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  6. Une gamme de nouveaux abonnements ?

    Il serait judicieux de nous proposer des abonnements au mois, 3 mois, 6 mois, 1 an et 2 ans avec des tarifs adaptés.
    L'abonnement devrait également s'arrêter automatiquement à terme échu.
    merci

    3 votes
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  7. Save Filter Preferences While Tracking a Trip

    My organisation uses multiple SPOTS to track groups regularly. When i want to view the tracking of just one device I enter in the spot number and date preferences that I would like to be viewed. Everytime the session times out and I log back in I have to re-enter my preferences I want to view and start again. It would be great if my preferences could be saved while tracking a trip.

    3 votes
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  8. Paiement

    Ill prefer you allow to pay the annual fee after a message with mail. i change régulary my card...
    Thank you

    3 votes
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  9. Better activation instructions.

    You should say to hold the power button down until it flashes to power on. You do say this to power off however.
    Please state exactly which number is ESN and Authorisation code as it
    too hard to work out! There is three numbers on the side of the box or bottom of the box if you stand it up. there are also two other numbers on two separate pieces of paper inside. So from your instructions it is one of the numbers on those pieces of paper but the format of having a dash after the first digit is…

    2 votes
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  10. Get data that is stored on the phone.

    While the tracking is stored for only 30 days, longer adventures are stored on the phone app.
    We should be able to get the data from the phone.

    2 votes
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  11. Mountain Bike/ Cycle Frame Spot Harness

    Market through europe and other countries a soft harness for mounting spot gen 3 to a mountain or other pedal cycle.
    The belt or shoulder harness that can be found on your accessories site"SPOT Personal Tracker Rugged Carry Case - Mossy Oak Camo" isn't really suited to bike mounting. Look at something like the American brand Bedrock bags and their Spot harness. Possibly market this for them in europe?
    Ta

    2 votes
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  12. Combination of SPOT functionality with PLB/ELT functionality for aviation usage

    It would be great to have a device which combines the SPOT funtionality with a PLB/ELT funtionality for aviation. This would mean the addition of g-sensors to the device and the ability to emit the 121.5/406MHz Emergency Signal.
    Since some countries still demand the use of PLB/ELT devices (e.g. Austria) this would be a real benefit to have only the SPOT device on board with both functionalities.

    2 votes
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  13. Remote SPOT App sync with tracking database

    Add ability to remote sync tracking messages to Iphones. I went out today and put my phone on airplane mode. After 4 miles and quite a climb, i was able to check the SPOT app for my track, but nothing was available. As explained by tech spt, if your device is not receiving cellular data, airplane mode, you will not receive the most current messages. Certainly understand that.

    Add functionality to include a "Remote Sync" button in the Message area to down load the last, as example, 3 hours of tracking if available. Place a limit on the range of…

    1 vote
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  14. Training

    I am a new Spot Gen 3 owner and user. I have been eternally frustrated with the lack of training and support for new users. The manuals provide decent technical information but no practical information. For a device that is intended to be a lifeline for users, i am extremely disappointed in the available training. As a sidetone, your Youtube videos are embarrassing. there are silly, marketing videos that provide no information for new users. I continue to play with the device and test it but i must admit that it scares me to rely on it with so little…

    2 votes
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    1 comment  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  15. Custom ICon on Map

    Many of us use Spot for other than hiking. It would be cool if you could allow us to choose an Icon, instead of the default foot print. Like, gyroplane (me), airplane, kayak, boat, skis, jeep, etc.

    1 vote
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  16. When sending an alert to do a firmware update, include the new version#

    When sending out an Email or social media post about a new Spot3 firmware version#, especially when you send out multiple such reminders about the same exact update, please include the version# of the new version in the alert, so users can quickly check whether they have already installed it. I've now seen 3 separate alerts for the 8/17/18 update to version 010400-010200-010200-010200, and none of them have mentioned the new version#, thereby requiring me to waste time repeatedly re-running the updater, just to be sure I'm still up to date.

    4 votes
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  17. Indicate when a check-in message was actually sent, not before

    The current behavior of the green "sent" indicator lighting up even when a check-in message was not ACTUALLY sent is EXTREMELY misleading and nearly caused an unnecessary emergency call on a recent trip. The "20 minute (and more) delay" is not widely advertised nor widely known. This specific behavior is causing me to start shopping for a different device.

    3 votes
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  18. the gen 3 Has a designFailureThat being the coversOver the helpOr SOSButtons

    I recommend a fix for this of a elastic band to fit around the device to secure those two tabsThe tabs being looseOn the one I haveA 16th at 3/32Inch We'll eventually lead toThat coverBeing pulled off the device or damagedTo the point of Uselessness. this Would be a inexpensiveFixYou re Representative Just suggestedIf theyPull-up in the first year you'll replace a deviceIf it doesn'tI'll let him put a cover onProtect it. It would be more cost-effectiveFor you to ProvideSome type of the other cover to protectThat button coverage

    1 vote
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  19. unhappy still

    My idea is to for you to accurately map my data points at the time interval I have specified. I have it set to 5 minutes and the last tracking was done at the 10 minute interval. Also you say that the Gen 3 has a motion detector in it so it will only send data points when I am moving.,..,.,.,.,.,well if you look at my last track there was a time when the bike was not moving but 4 datapoints were still transmitted. I am not very happy with you folks

    1 vote
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  20. phone number no dashes

    dont allow users to use dashes when adding phone numbers.

    2 votes
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
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