Welcome to My Voice for Globalstar and SPOT

We are dedicated to creating products that fit your life, keep you safe and bring you peace of mind when you are enjoying the world outside of cellular coverage. By working with UserVoice, we have created My Voice to let your voice be heard, gather your ideas for improvement, new products development and improved customer experience. While we cannot guarantee that any specific ideas will be implemented, we will ensure that your ideas and comments play a role in future updates, process and products.

Using My Voice
1 – Share your ideas. First check to see if it’s already been suggested and if so, vote for your favorites!
2 – If you have a new suggestion, submit it below.
3 – Ideas are reviewed for clarity, language and impact.
4 – If an idea has been considered for additional review, we’ll update its status.

My Voice for Globalstar and SPOT is a public forum, so we discourage you from providing any personal information within your ideas including account information.

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  1. When sending an alert to do a firmware update, include the new version#

    When sending out an Email or social media post about a new Spot3 firmware version#, especially when you send out multiple such reminders about the same exact update, please include the version# of the new version in the alert, so users can quickly check whether they have already installed it. I've now seen 3 separate alerts for the 8/17/18 update to version 010400-010200-010200-010200, and none of them have mentioned the new version#, thereby requiring me to waste time repeatedly re-running the updater, just to be sure I'm still up to date.

    4 votes
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  2. Indicate when a check-in message was actually sent, not before

    The current behavior of the green "sent" indicator lighting up even when a check-in message was not ACTUALLY sent is EXTREMELY misleading and nearly caused an unnecessary emergency call on a recent trip. The "20 minute (and more) delay" is not widely advertised nor widely known. This specific behavior is causing me to start shopping for a different device.

    3 votes
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  3. the gen 3 Has a designFailureThat being the coversOver the helpOr SOSButtons

    I recommend a fix for this of a elastic band to fit around the device to secure those two tabsThe tabs being looseOn the one I haveA 16th at 3/32Inch We'll eventually lead toThat coverBeing pulled off the device or damagedTo the point of Uselessness. this Would be a inexpensiveFixYou re Representative Just suggestedIf theyPull-up in the first year you'll replace a deviceIf it doesn'tI'll let him put a cover onProtect it. It would be more cost-effectiveFor you to ProvideSome type of the other cover to protectThat button coverage

    1 vote
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  4. unhappy still

    My idea is to for you to accurately map my data points at the time interval I have specified. I have it set to 5 minutes and the last tracking was done at the 10 minute interval. Also you say that the Gen 3 has a motion detector in it so it will only send data points when I am moving.,..,.,.,.,.,well if you look at my last track there was a time when the bike was not moving but 4 datapoints were still transmitted. I am not very happy with you folks

    1 vote
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  5. phone number no dashes

    dont allow users to use dashes when adding phone numbers.

    2 votes
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  6. make it clear that phone numbers cannot have dashes.

    when setting up message profiles and the user wants to put in a phone number, next the the "phone number" heading put do not use dashes by it and move your example to the top of the page.

    2 votes
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  7. GPS History

    Hi, when I access the page myaccount/locations/history i didn't see any registry. I've tried to put a long period of time regarding to see that but doesn't work. could you help me?

    1 vote
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  8. RECLAMAÇÃO

    No mês de julho 2018 entrei em contato com o site para ativar meu rastreador pessoal SPOT GEN 3 e no momento questionei se teria desconto a vista, o que não foi dado, me cobrando 599 reais pelo contrato de um ano, hoje entretanto, vejo na pagina promoção de 25% de desconto com valor de 449,25 reais, me sinto lesado, pois ainda nem paguei minha fatura, entrei em contato com o protocolo 87328081, não fizeram nada, vou para o PROCON e ajuizar causa no TJMG PEQUENAS CAUSAS, estou indignado com essa injustiça.

    1 vote
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  9. 56 votes
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    3 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  10. Show my phone location on your map when I am logged into your app like google, MTB Project and Avenza.

    I lost my keys in an area with little to no cell service. Would have been great to have sent my wife a check in text and have her log in and see her location compared to my last communication. This could also be helpful in S and R situations.

    1 vote
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  11. 3 votes
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  12. A way to get my money back

    This **** thing will not turn back on after being stationary and I don't want to have to babysit the thing for the next three months while I'm on a cross country bicycle trip. For a $200 annual fee and what I paid for the device. I'm not real happy with this thing at all.

    1 vote
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  13. Produce an installation program that works !!

    Here’s an idea : how about creating an application update tool that works !! Failing that, maybe you could provide a support service that actually provides support ....

    2 votes
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  14. I'd like to see smaller SPOT devices.

    My SPOT Gen3 is ultra big and ultra heavy. I'd like to see a smaller device. Maybe a device with less protective rubber (I safely attach it to my rucksack, so it won't be damaged), or with removable protection.

    10 votes
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    1 comment  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  15. Use GLONASS signals for better positions

    I use SPOT Gen3 in Europe for hiking and the GPS satellites are often too few. Why don't you intergrate GLONASS into your system? It would double the number of usable satellites!

    9 votes
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    1 comment  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  16. A messaging SPOT that COMBINES an updateable GPS with a 3" x 4" screen is my goal. I hope it will be yours and very soon.

    Combining a messaging SPOT with a touch screen GPS is not only weight saving but battery saving in terms of devices for which a backpacker needs to carry extra batteries.

    5 votes
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  17. Send altitude with coodinates , for 3D position

    With position coordonates, send 4 digits showing ALTITUDE, its an info available from GPS for free
    Like that we will have 3D position, usefull in moutain area or from flying objects.

    7 votes
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  18. Unrestricted unlimited text messaging in bluewater

    Enable unrestricted unlimited text messaging...

    4 votes
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  19. Me robaron mi spot

    Me robaron mi spot en tanzania.
    Quiero cancelar todo referente al spot3gen

    1 vote
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  20. Come up with a solution so the white lettering does not ware off.

    Come up with a solution so the white lettering does not ware off.

    1 vote
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
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