Welcome to My Voice for Globalstar and SPOT

We are dedicated to creating products that fit your life, keep you safe and bring you peace of mind when you are enjoying the world outside of cellular coverage. By working with UserVoice, we have created My Voice to let your voice be heard, gather your ideas for improvement, new products development and improved customer experience. While we cannot guarantee that any specific ideas will be implemented, we will ensure that your ideas and comments play a role in future updates, process and products.

Using My Voice
1 – Share your ideas. First check to see if it’s already been suggested and if so, vote for your favorites!
2 – If you have a new suggestion, submit it below.
3 – Ideas are reviewed for clarity, language and impact.
4 – If an idea has been considered for additional review, we’ll update its status.

My Voice for Globalstar and SPOT is a public forum, so we discourage you from providing any personal information within your ideas including account information.

  • Hot ideas
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  • New ideas
  • My feedback
  1. Create an Essential Minimum plan.

    Create an Essential Minimum plan. I was willing to pay $ 50 annually for 20 messages and the SOS service

    5 votes

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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  2. Switch Plan via My Account

    I’d love to be able to switch my plan via my account page. You seem to have an account management system that is stuck in the 1990s.

    14 votes

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    started  ·  0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  3. Change Sync Error Message when Account is Suspended

    When your account is suspended and you update the firmware, the sync step errors out. Instead of an error message, inform the user that the Sync option cannot be performed while the account is suspended.

    3 votes

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    1 comment  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  4. Have the ability to add elevation to waypoints

    I would like to have the ability to add elevation to my waypoints via My Account.

    3 votes

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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  5. A "MY ACCOUNT" address book

    Bad software
    Could you please put a column off to the Left that shows who each # or email belongs too? Maybe also add an address book I can easily click on a name and add it to my contacts. I would like to be able to enter the info once then be able to access it when I need to change it?

    3 votes

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    2 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  6. Be able to swap our yearly fees in between two Spot devices from our internet account

    Ex. I have two SPOT devices, One TRACE and one SPOT SATELLITE GPS MESSENGER. I would like to use my TRACE during summer and Spot Messenger during winter but on the same service fee since only one will be used at once.

    1 vote

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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  7. Have repository of contacts in My Account

    In My Account we need to have a repository of contacts like in maps that we can simply check on or off as needed. And to do this from a mobile device. No one uses a PC any more do they ?

    1 vote

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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  8. Allow 2 email addresses for SPOT My Account

    Have the ability to have 2 emails associated with SPOT My Account.

    1 vote

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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  9. Allow report of a lost SPOT via my SPOT account

    Lost my spot and had to call in to report as lost.
    Would be really neat to have the ability log as lost via my account.

    1 vote

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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  10. Allow label contacts next to phone numbers in My Account

    When you include emails or phone numbers of your contacts, you don't remember who they are. I would love to see next to the phone number a field where I can label the phone number and then remember who I have set up in my check in or custom messages

    1 vote

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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  11. The international date format defined by ISO (ISO 8601) is YYYY-MM-DD.

    Current version of this international standard is more than 15 years old. About time to wake up?
    The current (American) date format is only good for USA.

    3 votes

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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  12. 1 vote

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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  13. telephone support

    Not sure if this is the correct location for customer feedback, but I like to acknowledge when I receive good customer service. I did today, and the help Robin gave me was very much appreciated. Thanks Robin.

    2 votes

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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  14. Ability to purchase equipment from MyAccount

    Sign in to account and access equipment for purchase and planactivation.

    2 votes

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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  15. Predefined messages should be in a separate section

    Make a separate section for manage predefined messages.
    On the web interface it would be much easier to manage predefined messages if they were listed separately under the Manage tab instead of buried in the notifications section.

    2 votes

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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  16. Cell service providers = add VIDEOTRON

    Hi,
    Not sure how many clients you have in the Province of Quebec (Canada), but you should add VIDEOTRON as a servoce provider for cell numbers. VIDEOTRON is a major service provider as big as Bell for the whole Province. Thank you for considering this request.

    1 vote

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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  17. password entry

    Toggle security on/off so text of password can be seen if using a secure site. Allows sender's recognition of typos when entering/editing password.

    2 votes

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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  18. Since this site was changed , we have been unable to access the message change and who is listed on the check in and shared page. Sucks!

    The new System sucks. 10+ techs have been unable to navigate and find shared settings and to change the message. They suggested a new service provider. I agree. What a mess.
    If computer techs can't figure tis out how do you expect most people to?

    4 votes

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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  19. Facebook posts should include message text like Twitter posts

    Twitter posts include the message text, but Facebook page posts just show the location link. Can you add the message text to the FB posts, as well, please?

    2 votes

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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  20. Should be easier to activate your new spot on the website. I would think you would have a big button that says "Activate Your Spot"

    Should be easier to activate your new spot on the website. I would think you would have a big button that says "Activate Your Spot" somewhere easy to find. The website not super user friendly & that is your subscription part of your business. I would think it would be super easy...

    1 vote

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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
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