Welcome to My Voice for Globalstar and SPOT

We are dedicated to creating products that fit your life, keep you safe and bring you peace of mind when you are enjoying the world outside of cellular coverage. By working with UserVoice, we have created My Voice to let your voice be heard, gather your ideas for improvement, new products development and improved customer experience. While we cannot guarantee that any specific ideas will be implemented, we will ensure that your ideas and comments play a role in future updates, process and products.

Using My Voice
1 – Share your ideas. First check to see if it’s already been suggested and if so, vote for your favorites!
2 – If you have a new suggestion, submit it below.
3 – Ideas are reviewed for clarity, language and impact.
4 – If an idea has been considered for additional review, we’ll update its status.

My Voice for Globalstar and SPOT is a public forum, so we discourage you from providing any personal information within your ideas including account information.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Ordeing when logged in

    When I am logged in, and want to order a new Spot there is no way to that page and no way to use the data entered to be in my order . . I have to tryp it all again . . everything should in in the logged in portal.

    2 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  2. Ability to add a secondary payment method

    There needs to be back up payment information on the system. I was just on a 28 day trip through the back country of Utah, Colorado, New Mexico, and Arizona, I had paid the annual renewal fee last month, and have been a client for over a year paying the monthly fee. At the beginning of the trip my credit card was compromised and turned off because of it. I did not have internet or email access for much of the time I was out in the back country so when you tried to charge my credit card and it…

    8 votes
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    1 comment  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  3. Make billing information accessible for Globalstar phones

    Better online information. Be able to see usage, transactions, invoices, etc. There is very little information available now.

    2 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  4. Make your website my account page mobile friendly please!

    Please make this site mobile friendly so we can edit on the go!

    38 votes
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    8 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  5. Monitor message usage

    Introduce a software function for SPOT that enables the customer to be notified when a certain number of messages is received from SPOT device.

    1 vote
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  6. Explain where to find ESN and Auth Code on all devices

    Tell people where the Auth Number is. You say where to find the ESN why not tell them where the Auth is.

    5 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  7. Allow reactivation with same device/profile configuration

    Better customer service.
    I logged in to renew my subscription after being away to find all device information deleted. What practical purpose has that served other than to delay the renewal process until I am both in front of a PC AND have my spotme with me at the same time.

    9 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  8. Allow multiple device activation in my spot account.

    Allow multiple device activation instead of one by one.

    5 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  9. update your payment terms

    Your Systems are incompatible with european debit card payments

    2 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  10. Contact number

    Wont let me both hold the account and be the primary contact even though i selected to not be the user

    3 votes
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    1 comment  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  11. Use of multiple devices

    If we could switch between devices ourselves it would save Spot time. Having multiple devices can be very expensive. In many cases we don't use multiple devices at the same time. For example, I have a daughter that lives in Banff and goes out on trips occasionally and has a Gen2, I also have a son who lives at home in Strathmore(2hrs from Banff), he occasionally goes snowmobiling and takes a Gen2. If I could switch between devices myself it would save me having to call in to have your guys do it. Same idea would work for Trace but…

    4 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  12. Other valid VISA payment options.

    More payment options - debit Visa cards. I have such a card that is recognized by other companies/websites as a VALID VISA card. Payment is directly taken from my bank account, regardless of account. Unable to complete the transaction to pay my account.

    4 votes
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    1 comment  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  13. Service coverage information

    Could you add a section that tells me what insurance / covered rescue services I have registered / paid for?

    5 votes
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    1 comment  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  14. Make it easy to replace a unit with another unit

    I tried to swap my SPOT (it went for a deep dive swim) with an equivalent unit but the website does not allow a "sideways" upgrade.

    4 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  15. Ease of activation improvement

    Give better instructions on activation process, have reliable contact ability for customer support. Example- I have no idea what I am supposed to write in the "device name" box. Also, having trouble activating my new device and attempting to submit via email a question/report of my issue. Upon submission I get a message stating that this service is not available. What do I do now?

    8 votes
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    5 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  16. app

    If the Spot App could be used by others to view the map updates that would be awesome. Then loved ones can "participate" with the adventure from their smartphones.

    The current website to share location info works fine for a computer, but is very difficult for smartphone users.

    3 votes
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    2 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  17. Outstanding customer service!

    I recently used your customer service and hand an outstanding representative who assisted me. My problem was operator error, and your representative helped me immediately after verifying my information. What a great asset to your company!! I continue to recommend friends to your product and your customer service continued to solidify my actions.

    3 votes
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    1 comment  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  18. Send invoice by email NOT by Canada Post

    Send invoice by email NOT by Canada Post

    2 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  19. Rotate Photos in adventure

    Currently, my adventure: for the photos section, is loading some, not all, photos incorrectly, on it's side rather than top up. It would be great if there were a function that allowed users to ROTATE photos, crop, edit etc...

    1 vote
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  20. Upgrading plans

    Hi there,
    I'm sure there's a way to do this but I have been logged & searching every possible option to renew & upgrade my plan.
    I don't seem to have been notified that my plan had expired & I'm still searching for how to upgrade & pay..

    7 votes
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    4 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
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