Welcome to My Voice for Globalstar and SPOT

We are dedicated to creating products that fit your life, keep you safe and bring you peace of mind when you are enjoying the world outside of cellular coverage. By working with UserVoice, we have created My Voice to let your voice be heard, gather your ideas for improvement, new products development and improved customer experience. While we cannot guarantee that any specific ideas will be implemented, we will ensure that your ideas and comments play a role in future updates, process and products.

Using My Voice
1 – Share your ideas. First check to see if it’s already been suggested and if so, vote for your favorites!
2 – If you have a new suggestion, submit it below.
3 – Ideas are reviewed for clarity, language and impact.
4 – If an idea has been considered for additional review, we’ll update its status.

My Voice for Globalstar and SPOT is a public forum, so we discourage you from providing any personal information within your ideas including account information.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Prices wont show

    when setting up a new account, the website wont show me the subscription plans, so I cant complete my account or use my new Spot X. Later on, it says "internal error" please try again later.

    6 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  2. Why is there no 400 minute pa

    I purchased the Sat Phone for emergency purposes only. I travel with my RV through areas where there is no other phone service. Myself and I am sure many others do this for the same reason. I don’t need a 1500 plan as I will not use all those minutes. I have probably only used maybe 45 minutes in the 3 years I have owned the phone. This to me is a money grab. If I cannot get a smaller plan I will not be renewing my contract. I know of many people in my area that are considering the…

    7 votes
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    1 comment  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  3. Spot Mentors

    This is something I've been doing for 10 years. Get people onto using Spot and help them with every aspect. I know you guys have 24/7 help but people need to be encouraged to familiarize themselves with the use of the device so they get comfortable with it. Most times before they phone you for help ,they have already been frustrated by the account or the device and get rid of it

    1 vote
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  4. I think it would be nice to be able to print the screen with the locations sent during the day

    I think it would be nice to be able to print the screen with the locations sent during the day

    2 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  5. Show referrals on customer account

    When I have people that use me as a referral it would be nice to see the available credit

    1 vote
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  6. how do I find my milage?

    Is there a way to see how many miles/km were tracked?

    1 vote
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    1 comment  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  7. SPOT map would smartly draw lines between Start/End of trips. Manual drawing of tracks also.

    Developing a way to enable a trace to be drawn between location points? Both in the app and the SPOT account. A trail between waypoints would make the app/site far more user friendly. Allow for automated lines as well as manual drawing in case trips last over days and the map decides it is not only one trip.

    20 votes
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    1 comment  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  8. Make i clearer/simpler!

    All I wanted to do was add another e-mail to those who're notified of my location, but your instruction were convoluted/incorrect and clear as mud! C'mon! I shouldn't have to wade so deeply into your system and FAQs to do something so simple!

    4 votes
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    1 comment  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  9. View raw payload from STINGR modens

    It should be possible to visualize RAW payload data sent from each STINGR device on myAccount website.

    1 vote
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  10. Number of recipients

    On my account it says;
    QUOTE Only 10 Recipients can be added UNQUOTE

    however, in reality it is only possible to add 9 recipients

    1 vote
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  11. ESN Swap

    Allow ESN swap via My Account. Allow upgrades and downgrades of same unit devices.

    12 votes
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    1 comment  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  12. make webpage work

    step 3 will not let me continue on chrome

    1 vote
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  13. Stop locking people out of their account

    I’m in the middle of the Nullabor plain in south Australia. Little reception. You’ve just locked me out of my account and says to contact service. I can’t make calls with my signal strength. Not happy.

    9 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  14. Alert me if a device moves in certain times of the day

    I want to be able to get an alert if my device moves between 8pm and 6am, for example. As no one should be driving my trailer at this time of the day.

    12 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  15. Provide average speed between points

    Maybe have a overall distance listed within your website. I should be able to figure out my average speed using basic math once I have the total distance traveled between my starting and finishing point. Maybe this is already a feature embedded within your website. If it is than I digress to my first point that your website is not user friendly.

    3 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  16. Two different logins???

    You seem to have two different systems online. One is your store, with which I use my email address to login. The other is your ongoing maintenance system, where billing etc. is stored -- this requires a different username, specifically not an email address. THIS IS INSANE. In 2018, nobody does this. Nobody. Please use one front end to access all your back end stuff, from previous orders of new equipment to ongoing billing and address issues. Please fix this.

    2 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  17. Put more than one Spot on the map

    We should be able to put multiple devices on one map: the on demand spot plus another spot.

    3 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  18. Your entire System needs an overhaul

    Your System crashes, not saving any settings entered painstakingly by the user (messages, email addresses, contact phone numbers), reverting back to default/blank. Ssho frustrating and time-consuming.
    And your robotic/nameless email-replies are ignorant and meaningless.

    5 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  19. keep customers informed of problems

    recently we had a linking problem with FB. No prior advice from Spot as to the problem and no prior advice that the problem was fixed

    6 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  20. 5 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
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