Welcome to My Voice for Globalstar and SPOT

We are dedicated to creating products that fit your life, keep you safe and bring you peace of mind when you are enjoying the world outside of cellular coverage. By working with UserVoice, we have created My Voice to let your voice be heard, gather your ideas for improvement, new products development and improved customer experience. While we cannot guarantee that any specific ideas will be implemented, we will ensure that your ideas and comments play a role in future updates, process and products.

Using My Voice
1 – Share your ideas. First check to see if it’s already been suggested and if so, vote for your favorites!
2 – If you have a new suggestion, submit it below.
3 – Ideas are reviewed for clarity, language and impact.
4 – If an idea has been considered for additional review, we’ll update its status.

My Voice for Globalstar and SPOT is a public forum, so we discourage you from providing any personal information within your ideas including account information.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Merge the ecommerce account and findmespot account

    Merge these two accounts. If I am an existing spot owner, I should be able to purchase a new new device without being kicked over to the main website forced into creating a new account to buy the device.

    3 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  2. Train customer service to address email queries.

    I have been waiting for a promised refund since May 11th 2018.

    2 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  3. better coverage, every time I go to use the phone it takes 10 - 20 min then call drops ever minute or so. Bring price down to a reasonable

    $100 for 200 min good for the year. like a pay as you go rather than paying for something you don't use everyday.

    3 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  4. Improve invoices to reflect one year contract

    Put the one-year contract term somewhere on the invoice, with the dates of the term. There are too many references to "monthly activity", which is confusing.

    3 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  5. Contact me

    Pat my bill?

    1 vote
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  6. Banking

    Your account numbers do not work with online banking. You can not have a decimal in the number. Simply removing the decimal does not fix the problem. It is very difficult to pay my bill.

    1 vote
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  7. new product icon?

    Why is there not a link to the products page on our account page?

    Tony

    1 vote
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  8. please see below

    can you please tell me how many minutes we have used to date on our contract?
    no where on myaccount.globalstar can I see usage.
    Acct.#1.50283540
    please email number of minutes used.
    thank you
    Barry Andrews

    1 vote
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  9. recarga de 100 minutos

    Retornar com a recarga de 100 min

    1 vote
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  10. 23 votes
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    1 comment  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  11. Change PO Box on Customer Info to Address

    Not everyone has a PO Box... some people use their actual street address. People can type PO Box into this field if that’s what they have.

    1 vote
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  12. NWS overlay

    Add a link to the email for the US that overlays with the current National Weather Service map showing the current weather. This will allow family and friend to see the weather we are in at the time the email is sent.

    1 vote
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  13. 1 vote
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    1 comment  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  14. 1 vote
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  15. Qué desde la aplicación Spot se vea claramente el icono de Google Maps. Queda escondido detrás de la barra inferior.!!

    hay un error que deben solucionar. Se trata de que al pulsar uno de los puntos de ubicación naranja ,del mapa. Abajo a la derecha salen los iconos de Google Maps, pero se quedan estos iconos semiocultos detrás de la barra inferior....Apenas se ven! Y es muy laborioso el poder pulsarlo.
    Estos iconos de Google Maps, tenían que estar muy visibles, ya que es la mejor opción para que Google Maps, guíe a tus familiares o amigos rápidamente hasta el punto de ubicación o de rastreo señalado.
    Puede ser una emergencia.!!
    Gracias.

    1 vote
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  16. 1 vote
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  17. Improve the "Monitor Device Usage" function.

    I wanted to see a history of my device's usage for the last couple of weeks, trying to track a problem, but I could not get such a thing.
    I wanted to know if my device was actually transmitting or not.

    7 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  18. Leaderboards showing most distance traveled, places visited, etc

    Add leaderboards using different statistics. All of them with option to see in a week, month, year and lifetime:
    - Most distance traveled
    - Most states visited
    - Most continuous days with tracking info recorded

    Probably let this be an opt-in feature, as some customers may not want to participate on the leaderboards

    3 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  19. Ability to search for an ESN field

    this account has over 800 units. an ideal field would be to have a search option by ESN instead of looking for it on the drop down menu. Would be helpful for those accounts that have many units

    3 votes
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  20. Incentive to pay two years of Network Maintenance Fee

    There is no incentive to choose to pay for two years of service, because 24.99 x 2 = $49.98 So, you lose a penny if you choose a two year payment!

    1 vote
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    1 comment  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
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