Welcome to My Voice for Globalstar and SPOT

We are dedicated to creating products that fit your life, keep you safe and bring you peace of mind when you are enjoying the world outside of cellular coverage. By working with UserVoice, we have created My Voice to let your voice be heard, gather your ideas for improvement, new products development and improved customer experience. While we cannot guarantee that any specific ideas will be implemented, we will ensure that your ideas and comments play a role in future updates, process and products.

Using My Voice
1 – Share your ideas. First check to see if it’s already been suggested and if so, vote for your favorites!
2 – If you have a new suggestion, submit it below.
3 – Ideas are reviewed for clarity, language and impact.
4 – If an idea has been considered for additional review, we’ll update its status.

My Voice for Globalstar and SPOT is a public forum, so we discourage you from providing any personal information within your ideas including account information.

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  1. Hello, I have been a spot customer for 4 years now. I lost all my emergency contacts of off my contact list ?? Why would this happen?

    I have been a spot customer for 4 years. I lost all my emergency contacts of off my contact list? Why would this happen? Also please quit changing the website ! The original spot web site was much easier to use and navigate ! Also the yearly fee should be $150 not $250. PLEASE lower the yearly fee. Thank you. :)

    1 vote

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    0 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
  2. Get SPOT Tee Shirts!

    Start selling SPOT Gear, like Tee Shirts, Hats, Jackets, Etc.

    21 votes

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    3 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
  3. Bring back non-prohibitive price points.

    Got my spotX a year or two ago, and I'm not a frequent enough user to get a subscription. Just went to activate on the monthly plan for a TRT thru hike and see that there's now an annual flex fee IN ADDITION to the activation fee IN ADDITION to the monthly fee? I understand you need to make money, but this pricing structure has scam written all over it. And it's more than a little maddening, as the SOS feature could literally save someone's life, and you're making it less and less accessible financially. Bon Voyage, Spot. I'm going…

    5 votes

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    2 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
  4. Include Invoice with Monthly Email

    It would be nice to receive my monthly invoice INCLUDED in the monthly email o i don't need to navagitate five or 6 different layers from logging into mySpot account to download the invoice each time.

    1 vote

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    0 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
  5. Issue a Detailed Payment Receipt

    Love the product, love the service! Keep it up!. However, PLEASE issue a more detailed payment receipt. Every time I submit this as a work expense, I get it sent back as there are so few details. Accounting is not my bailey wick, but I don't have this problem with any other receipts! At some point it is going to get rejected and we will be forced to switch to anther provider.

    10 votes

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    8 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
  6. Make SOS Messages Customizable

    1.) Like the other message types the SOS Message type should be customizable too:
    - email distribution list
    - additional message text

    2.) the SOS message should be included in the api. All message types should be included in the api.

    2 votes

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    0 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
  7. Like to see the Ok! and the custom messages when sent out to read in UTM Cords it defaults to Lon and Lat

    When you send out an I'm OK! or a Custom message and you ask to send cords and Altimeter or just I'm OK the Cords default to Longitude and Latitude this needs to change to set up in UTM(Metric) that all hikers use easy to read and fast the Longitude and Latitude are good if you on a Boat! You can set it up and Mapping, but like it on Custom so when send to a friend and read it faster and the Search and rescue use UTM let's get this done! Be the first!!!

    1 vote

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    0 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
  8. 1 vote

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    0 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
  9. Broken Link

    Your link to you Terms and Conditions is broken from payment screen!

    1 vote

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    0 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
  10. Support for APO AE addresses

    Your website does not allow for APO AE addresses, making it impossible to create an account or activate a device. I am stationed in Germany, where Spot is supposed to provide coverage. If I cannot create an account and activate my device, then I will return it and purchase a Garmin InReach instead.

    1 vote

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    0 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
  11. SPOT App necessary updates

    The SPOT app does some things good, but it has plenty of opportunity for improvement. The following "bad" are things to fix:

    Bad - Can only access one spot account. So if you have multiple loved ones who carry SPOT and have different accounts, this app can only show one of them at a time. And reconfiguring for another account is work.

    Bad - Doesn't highlight the latest track/OK point. If the latest point blinked, then you could easily tell where the person was without having to zoom in and read the time-stamp on each message.

    Bad - Only works…

    43 votes

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    started  ·  14 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
  12. Like to see a Full detail on how to use the your own web page tracks/accouns and so on

    Like to get the company do a full detail on youtube on and about your own web page from seeing the tracks and to see all and the details and tips and tricks there is nothing to make it better to understand

    3 votes

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    0 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
  13. I would like to be able to either show live tracking on the Adventures page, or be able to load a route and waypoints onto the Share page

    I would like a way for family and friends to view my progress on a designated route that I upload or create. This would give them a better idea of progress, and if I've deviated from the route. Really important in adventure racing. A dot on a map doesn't do much for people who don't live in Alaska.

    3 votes

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    1 comment  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
  14. Clip-on mount

    A clip-on mount would be helpful for people who don't want their device swinging from their belt, pack, etc. The clip needs to be big, and grip hard to keep the device in place.

    10 votes

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    0 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
  15. Improvement on background map quality

    The background map used in message presentation is very inaccurate in the Nordic countries countryside. It should be possible to choose from different map sources with the same projection, like Openstreet, Esri maps.
    To get a good view of a route from ie tracking, you must today first export a set of messages to a .gpx file and import the file into another mapping solution (like Esri ArcGIS online or Garmin Basecamp). This is tedious and should not be necessary.
    Messages should also be stored indefinitely.

    23 votes

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    6 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
  16. Spot HUG customized sensor names

    Spot HUG devices NEED custom sensor names. You used to have this. Why the change?? Change it back.

    1 vote

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    0 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
  17. SPOT app back up data.

    I have had to uninstall reinstall the SPOT app and have lost the data that was available prior to uninstall.

    Option via setting to manual backup/restore of data. Needed in case of new phone or uninstall reinstall.

    25 votes

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    0 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
  18. Pro-rata subscription

    We are 77 years old and we do not go off road in Australia that much now, and we are getting away less in our caravan. Perhaps a subscription related to how many days in a year SPOT will be used. At the moment it is getting expensive.

    16 votes

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    0 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
  19. contact numbers on your bills

    service center call agents available and ph numbers to talk to people.

    5 votes

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    0 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
  20. Provide a way to recycle your old SPOT for people that need them, like a women's shelter

    There are probable people that could benefit from having a spot if they got in a dangerous situation, but couldn't use their phone, like someone staying at women's shelter

    13 votes

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    1 comment  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
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