Welcome to My Voice for Globalstar and SPOT

We are dedicated to creating products that fit your life, keep you safe and bring you peace of mind when you are enjoying the world outside of cellular coverage. By working with UserVoice, we have created My Voice to let your voice be heard, gather your ideas for improvement, new products development and improved customer experience. While we cannot guarantee that any specific ideas will be implemented, we will ensure that your ideas and comments play a role in future updates, process and products.

Using My Voice
1 – Share your ideas. First check to see if it’s already been suggested and if so, vote for your favorites!
2 – If you have a new suggestion, submit it below.
3 – Ideas are reviewed for clarity, language and impact.
4 – If an idea has been considered for additional review, we’ll update its status.

My Voice for Globalstar and SPOT is a public forum, so we discourage you from providing any personal information within your ideas including account information.

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  • My feedback
  1. Instructions on how to use SOV

    I just added the SOV service, and had to call tech support to figure out how to use it. On the device setting page, it has me "UPDATE YOUR SPOT S.O.V. PROFILE" with two phone numbers, but no explanation about whether I should include the SPOT device number or a cell number or my emergency contact's phone number. Please include instructions on that page.

    Your tech person explained, but also said that the Nation Safe Drivers may not know that my SPOT device is text only, so I should include a cell number. Since you have a contract with them,…

    1 vote
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  2. contact detail in message thread

    When opening an existing message from message thread it shows name of contact but doesn't tell you if its the phone number or email for that contact

    1 vote
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  3. Allow Spot to Spot comm included like predefined messages

    If messages between Spot devices were included like predefined messages(no cost) then friends of people with Spot would be more likely to purchase Spot to communicate with each other

    3 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  4. Wireless firmware update

    I just paid for a SPOT X, then paid for activation , and for a service plan, and for GEOS … and cannot use my device because my computer’s OS is too old to manage the firmware updatefile. So I need to buy a new computer, or find a friend.
    Surely any device that can communicate by satellite can be tweaked to support wireless firmware update?

    10 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  5. feedback on spot x

    recently completed a 8 day backcountry ultra endurance race. My spot x was set on 30 min tracking. I started out with it inside a phone bag for extra protection but they told me that it wasn't transmitting so I removed it from the bag and it began working fine. the problems I had were: 1. battery only lasted about 3 days and I had to charge it up twice during the event (luckily I had capacity for this) 2. the charging usb cover is very cheaply attached and would come open during the course of the day forcing me…

    13 votes
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    1 comment  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  6. True north option

    Hello, so I would like you to make a change to your navigation tab. would it be possible to add the option'TRUE NORTH 'in the REFERENCE FOR NORTH tab. The reason is that, when one works with a compass that has been preset with a 20 degree declination for example, it is the option that comes closest in this circumstance. Garmin gps are equipped with this option. thank you in advance and I like my spotX.

    1 vote
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  7. shared page

    I believe it would greatly imptove the confidence in the unit user to know that the tracking is being seen, for example, have the ability for your list of shared users to quickly send you a note/comment within the shared page itself... similar to what Garmins inReach does... nice to have feedback in the field knowing that they have your back...

    2 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  8. Set the time from satellite

    What I expected: Time would set itself periodically from the satellite(s)

    What happened: The device continually showed it was 2010

    Details: To save battery, this could happen on first power-on after syncing, then only whenever contact with the GPS happened.
    I'd expect several "levels" of configuration:
    1) Get everything from the satellite, use my location to find the right timezone.
    2) Let me specify the time zone.
    3) Let me specify everything.

    22 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  9. Extend contact search found under 'Contacts' tile to 'Create Message'

    On the 'Contacts' tile, if you press a letter/number on the keyboard, SpotX will bring up a shortlist of contacts starting with that character, making it much easier to find a contact without endless scrolling. Please extend this same search feature to selection of a contact under the 'Create Message' tile (and also everywhere else, like the create message icon in 'Messages', and creation of a predefined message under Messages>Predefined).

    *Yes, the workaround is to simply create a message from the 'Contacts' tile. But, it'd be nice to have a consistent UI.

    And: thanks, again to the devs for listening…

    3 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  10. Improve message work flow

    When sending a predefined message, the "cursor" should land on the address book icon on the To: line. Adding elevation and lat/long should default to the last choices made. That is, if the last message included lat/long but no elevation, the next message would have lat/long selected but not elevation.Barring that, dropping the cursor on the Send icon means backing up twice to add elevation and lat/long before sending.

    5 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  11. SPOT APP that supports SPOT X

    Please make an app that I can use to track my husband from his Spot X as a computer is not always available to me.

    14 votes
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    1 comment  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  12. guide en français / SPOTX User Guide in French

    J'aimerais savoir quand les guides en français seront disponibles afin de pouvoir bien utiliser mon spotx car actuellement j'ai des difficultés à comprendre l'anglais.

    2 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  13. Spot X

    Forward / Copie - text message and email. I would love to have messages which are sent to my spot device to be sent to my phone as well. This would be extremely useful when the device is not active. ( Currently there is an option for 72h but ideally, if it could be sooner it would be better )

    3 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  14. SPOT X auto whitelist

    So we pay for all spam received. Blacklisting is useless since spammers change the numbers they send from.
    Provide option to whitelist all contacts and every phone number we have sent a message to, blocking others.
    Remember in an emergency, we need to permit messages from an unknown SAR or park staff. How would that work in the field without a web interface? Best to automatically turn off spam prevention after SOS button is pressed.

    3 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  15. Make the buttons more responsive

    I have a terrible time trying to get the buttons on my Spot X to respond. I have to push and push and push before anything happens. I'm ready to return the unit I bought and get the more expensive Garmin device just to reduce operating frustratoin.

    13 votes
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    1 comment  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  16. Automatically update your SPOT X downloader.

    I'm so tired of running my copy of the downloader, connecting, and being told I have to manually download a new version because mine is out of date. This happens not on occasion but all the time. Please download a new version and install it automatically.

    9 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  17. Change the microUSB charge connector on the Spot X to a USB C connector, so it won't matter which way up you plug it in.

    Change the microUSB charge connector on the Spot X to a USB C connector, so it won't matter which way up you plug it in.

    15 votes
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    1 comment  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  18. Backlight the back, track, and SOS keys. And while your at it...add some bumps so it can be stood vertically on a flat or semi flat surface

    You make a big deal about backlit keys, but the “back”, Track, and SOS keys are all invisible in the dark and entirely smooth to the touch.

    Also, the frequent prompts regarding pointing the antenna skyward arent aided with any small molded “feet” at the base to enable it to be stood up unattended on a flat, or semi-flat surface.

    Minor gripes but oh so easy to have included....

    4 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  19. External antennae for vehicles

    I live in Wyoming. I use my SPOTX while out in the bush.. I really need an external antennae.. Right now I have Velcro on the A-pillar of my truck and still lose tracking points.

    1 vote
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  20. Allow multiple groups in a To:

    Currently I'm unable to include multiple groups in the To: line. For example, I want to send a predefined message to Grp1 and Grp2. Grp1 is our emergency contacts, and Grp2 is for casual contacts. Having to send the same message twice incurs more battery load here, and wastes resources with re-sending the same text to different addresses.

    4 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
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