Welcome to My Voice for Globalstar and SPOT

We are dedicated to creating products that fit your life, keep you safe and bring you peace of mind when you are enjoying the world outside of cellular coverage. By working with UserVoice, we have created My Voice to let your voice be heard, gather your ideas for improvement, new products development and improved customer experience. While we cannot guarantee that any specific ideas will be implemented, we will ensure that your ideas and comments play a role in future updates, process and products.

Using My Voice
1 – Share your ideas. First check to see if it’s already been suggested and if so, vote for your favorites!
2 – If you have a new suggestion, submit it below.
3 – Ideas are reviewed for clarity, language and impact.
4 – If an idea has been considered for additional review, we’ll update its status.

My Voice for Globalstar and SPOT is a public forum, so we discourage you from providing any personal information within your ideas including account information.

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  1. Routes showing timeline

    I want is to see the route in a timely fashion. The new system has only dots connected which gives you a big spider net but in the old system the dots were numbered so you could follow the directions easily.

    23 votes

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    2 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  2. Simplify

    Mapping is complicated and frustrating. Neither I, nor my viewers, want to spend hours trying to figure out how to use your new platform. Simplify things. The shared page should have some VERY SHORT instruction as to how to view things. The average viewer will likely give up trying to see where the asset is on a given day. Will likely not renew my subscription ( had it for nearly 10 yrs).

    17 votes

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    2 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  3. Where are my Tracks?

    I just spent 15 mins trying to find my tracks and now have given up. This is so poor. What happened to the easy simple straight forward link on my old profile page. - My Tracks ? what is happening ?

    2 votes

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    0 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  4. Now that my wife has used the new software for a while she wants you to know that she still hates it.

    It is called "usability testing". You missed that step. The new mapping software is the brainchild of some manager who does not have a clue. I learned a long time ago that if you have to spend $2 to keep an existing customer happy, you have to spend $5 to acquire a new customer. Really bad idea irritating your customers. You do realize that most customers who are unhappy do not complain. They just move on.

    18 votes

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    1 comment  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  5. Old mapping tracks were numbered PLEASE bring this back

    My wife finds the new map useless when trying to find my current location. Simply add numbers to the track like it was :)

    2 votes

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    0 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  6. Update the SPOT Mapping graphics map

    Need updated maps in our area Cariboo Chilcotin.

    2 votes

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    1 comment  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  7. Tracking Way Points must be Numbered on Historic Map

    I use SPOT to track my Kayaking Adventures. On the old system, I could quickly look at a map, after an adventure and see my tracking way points, and they were numbered. I use a screen shot of each of my mapped adventures, to incorporate into my videos.

    Please add a function, such that the # of the way point, can appear on the historic map (like it used to).

    This is an important feature when teaching others, about the appropriate way to navigate.

    Without the tracking # on the historic map, the map is useless to use.

    Please add…

    15 votes

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    1 comment  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  8. Numbered location pins

    Location pins should be numbered on mapping. I previously had spot connect and my wife could log in to see where I was on her iPhone. Now all she sees is dropped pins

    15 votes

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    1 comment  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  9. The new topo map is terrible. Bring back the old high detail topo map

    The new topo map is terrible. Bring back the old high detail topo map

    2 votes

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    1 comment  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  10. 4 votes

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    0 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  11. Don't use the word ASSETS to refer to Spot Devices

    In your menus and instructions please refer to the Spot units as "devices" and not "assets." I feel the word "asset" in this situation is an vague pretentious buzz word.

    It will confuse a lot of people.

    Do you refer to your cell phone as an asset? Do you call your smart home devices assets? Of course not.

    11 votes

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    3 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  12. Use up to date images for SPOT mapping platform

    I would like to see SPOT's new mapping application using reasonably up to date images. The image for the area where I keep my boat is at least 10 years out of date and shows the boat buried in inaccessible mangrove!. Current Google Earth imagery of the same location is dated 8/30/2019. The boatyard clearly shown on the Google Earth image was built and the whole area developed around 2010. Inexcusable!

    1 vote

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    0 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  13. Track Erasing

    The new format is quite interesting.
    However the steps required to erase all previous tracks is similar to the count down for a space launch.
    Waaaaayyyyy too complicated to get to the page!!!!!!!!!!
    I had to phone tech support to get the answer and that took a 10 minute tutorial.
    Come on folks,get this fixed!!!!

    6 votes

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    1 comment  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  14. Make topo maps available to SPOT Mapping

    it's useless without trails from topo maps

    3 votes

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    0 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  15. Map Tools

    The black tool bar on the left side of the tracking screen need to have the side bar (up and down) visible - black on black (stupid) make using the slide a guessing game.

    2 votes

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    0 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  16. Map lines should indicate direction

    Map presentation of message history should indicate direction when lines are draw between points. This will ease the understanding of the route taken.

    2 votes

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    0 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  17. Include history 'tail' in live view

    You currently have the option to either watch Live view, with just single points, but no need to refresh, or history view, with lots of points and lines, but you have to manually refresh to see new ones.

    Can you add an option to Live view to have a 'tail' of an adjustable number of points/time? For example, I want live view, along with the last hour of data for context which direction someone is traveling...that sort of thing.

    2 votes

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    0 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  18. Do not hide export types, already difficult enough to find anything...

    Thanks for adding an export feature for map data...it was by luck I found it. Instead of it being in a submenu under a submenu under a submenu, place it on the results bar. A button for each: KML, GPX, PDF, Excel...simple but effective....

    4 votes

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    0 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  19. See commnets below;

    See comments by "jannadem" (3.13.20). New program is unnecessarily complicated to set up parameter and especially use by the casual computer used. I liked the old maps program but this one is veru UNuser friendly. THANKS TO ROBIN in your customer service group, who was patient, knowledgeable and professional and spent a long time with me on the phone, I can now get by with the basic features I need. Without her, no way. KUDOS TO ROBIN! At the very least, GLOBAL STAR needs to reconfigure this device and get ou a COMPLETE user manual that explains set-up (especially!) and…

    8 votes

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    0 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  20. I love the Sat view

    The sat view is really good, and being able to click 'next' and 'prev' etc on the pop-up is a 'nice one'. The accuracy of location is truly impressive.

    Keep up the good work!

    Peter

    7 votes

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    1 comment  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
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