Frustrated with changes on the mapping platform and please have someone with expertise knowledge on mapping to call me.

It is called "usability testing". You missed that step. The new mapping software is the brainchild of some manager who does not have a clue. I learned a long time ago that if you have to spend $2 to keep an existing customer happy, you have to spend $5 to acquire a new customer. Really bad idea irritating your customers. You do realize that most customers who are unhappy do not complain. They just move on.

Mapping is complicated and frustrating. Neither I, nor my viewers, want to spend hours trying to figure out how to use your new platform. Simplify things. The shared page should have some VERY SHORT instruction as to how to view things. The average viewer will likely give up trying to see where the asset is on a given day. Will likely not renew my subscription ( had it for nearly 10 yrs).

Location pins should be numbered on mapping. I previously had spot connect and my wife could log in to see where I was on her iPhone. Now all she sees is dropped pins

In your menus and instructions please refer to the Spot units as "devices" and not "assets." I feel the word "asset" in this situation is an vague pretentious buzz word.

It will confuse a lot of people.

Do you refer to your cell phone as an asset? Do you call your smart home devices assets? Of course not.

The sat view is really good, and being able to click 'next' and 'prev' etc on the pop-up is a 'nice one'. The accuracy of location is truly impressive.

Keep up the good work!

Peter

The new format is quite interesting.
However the steps required to erase all previous tracks is similar to the count down for a space launch.
Waaaaayyyyy too complicated to get to the page!!!!!!!!!!
I had to phone tech support to get the answer and that took a 10 minute tutorial.
Come on folks,get this fixed!!!!

Why is this new mapping system getting such hugely poor reviews when compared to the old system??

There is no automatic calendar-based adjustment for Daylight Savings Time in the web settings, nor is there an equivalent manually settable option. As noted in the "Time Zone Issues" posting below, this is confusing to message recipients and, in case of an emergency, could cause a really serious problem.,

Being able to access my tracks beyond the last 30 days is a huge improvement!

I too have been a spot user for over 12 years. The majority of check-ins are for peace of mind for the family but also knowing I have help if I get in trouble. The new mapping system is far too complicated for the average person to check on someone. The old map was simple, login and you can see where the person is without having to go into 2-3 different selections. It would be nice to have the option to go back to the old version.

Thanks for adding an export feature for map data...it was by luck I found it. Instead of it being in a submenu under a submenu under a submenu, place it on the results bar. A button for each: KML, GPX, PDF, Excel...simple but effective....

Merge/Sync Spot contacs + waypoints in the devices settings with new Spot Maps contacts and places. Acutally i have to maintain the same contacts and waypoints twice.
The waypoint creation in the device settings screen is horrorable bad!!

it's useless without trails from topo maps

Bring back My Locations and the ability to delete what waypoints we want. The new web page is horribly cumbersome and hard to use

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