Welcome to My Voice for Globalstar and SPOT
We are dedicated to creating products that fit your life, keep you safe and bring you peace of mind when you are enjoying the world outside of cellular coverage. By working with UserVoice, we have created My Voice to let your voice be heard, gather your ideas for improvement, new products development and improved customer experience. While we cannot guarantee that any specific ideas will be implemented, we will ensure that your ideas and comments play a role in future updates, process and products.
Using My Voice
1 – Share your ideas. First check to see if it’s already been suggested and if so, vote for your favorites!
2 – If you have a new suggestion, submit it below.
3 – Ideas are reviewed for clarity, language and impact.
4 – If an idea has been considered for additional review, we’ll update its status.
My Voice for Globalstar and SPOT is a public forum, so we discourage you from providing any personal information within your ideas including account information.
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Let us go back to old map format
need to stick with old format
61 votes -
18 votes
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Shared page time is incorrect.
Shared page time on tracking data is off by one hour. My account is set for mountain standard and shared page shows one hour later (central time). I've looked and can't find any way to fix this.
Please fix this.
8 votes -
Time Zone Issues
My SPOT profile is set to Eastern Time. Even when signed into the new mapping interface, the time zone shows as Central time. I have to log out and log back in to get the time zone on the track points to show correctly. Even worse, I've given the URL to friends/family in order to see my location. Again, the time zone shown is Central, not Eastern.
In addition to being sloppy, even this one hour difference can make a real difference in a rescue scenario, making SPOT a lot less valuable. My contract is up in April and unless…
7 votes -
I love the Sat view
The sat view is really good, and being able to click 'next' and 'prev' etc on the pop-up is a 'nice one'. The accuracy of location is truly impressive.
Keep up the good work!
Peter
6 votes -
Why is the new mapping system almost universally reviled in the reviews over the old system?
Why is this new mapping system getting such hugely poor reviews when compared to the old system??
6 votes -
Data Storage Duration Improvement
Being able to access my tracks beyond the last 30 days is a huge improvement!
6 votes -
Go back to the old mapping style
I too have been a spot user for over 12 years. The majority of check-ins are for peace of mind for the family but also knowing I have help if I get in trouble. The new mapping system is far too complicated for the average person to check on someone. The old map was simple, login and you can see where the person is without having to go into 2-3 different selections. It would be nice to have the option to go back to the old version.
5 votes -
Bring back MY LOCATIONS so we can delete what waypoints we want.
Bring back My Locations and the ability to delete what waypoints we want. The new web page is horribly cumbersome and hard to use
5 votes -
Add a link back to my account login from the Shared Page
Add a link to the new share page to log into my account so I can easily delete my old paths. The old page had a company logo I could click on to take me to the main Find Me Spot page and then log into my account
3 votes -
2 votes
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Difference between basic and advanced mapping alerts
Please update your documentation to indicate what alerts are available on the different assets (device) and what is the difference between a basic and advanced alert.
1 vote -
Don't use the word ASSETS to refer to Spot Devices
In your menus and instructions please refer to the Spot units as "devices" and not "assets." I feel the word "asset" in this situation is an vague pretentious buzz word.
It will confuse a lot of people.
Do you refer to your cell phone as an asset? Do you call your smart home devices assets? Of course not.
2 votes -
Put slide bars in the tracking-position and events screen
It would be easier to operate and use the position and events list if it had a side slide bar.
2 votes -
Would like the mapping platform to be user friendly
Frustrated with changes on the mapping platform and please have someone with expertise knowledge on mapping to call me.
1 vote -
See commnets below;
See comments by "jannadem" (3.13.20). New program is unnecessarily complicated to set up parameter and especially use by the casual computer used. I liked the old maps program but this one is veru UNuser friendly. THANKS TO ROBIN in your customer service group, who was patient, knowledgeable and professional and spent a long time with me on the phone, I can now get by with the basic features I need. Without her, no way. KUDOS TO ROBIN! At the very least, GLOBAL STAR needs to reconfigure this device and get ou a COMPLETE user manual that explains set-up (especially!) and…
1 vote -
Go back to old format. Do not need new features.
Go back to old format do not need new features
1 vote -
Update your satellite imagery. The image of Mystic River Connecticut is sometime well before 4/22/2018 (which is the Google Maps Date for t
Update your satellite imagery. The image of Mystic River Connecticut is sometime well before 4/22/2018 (which is the Google Maps Date for this imagery) - my guess is 2016 or earlier.
1 vote -
Shared link history filter doesn't work
If I create a shared link that should display History Mode for either "24 hour" or "1 day", the resulting linked map does NOT limit the display to the last 24 hours. It shows for all time. Whoever I send the link to would have to to manually go into the map's History Mode setting and reset it to 24 hours to make it work. That seems like a big bug to me.
1 vote
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