I want is to see the route in a timely fashion. The new system has only dots connected which gives you a big spider net but in the old system the dots were numbered so you could follow the directions easily.

Mapping is complicated and frustrating. Neither I, nor my viewers, want to spend hours trying to figure out how to use your new platform. Simplify things. The shared page should have some VERY SHORT instruction as to how to view things. The average viewer will likely give up trying to see where the asset is on a given day. Will likely not renew my subscription ( had it for nearly 10 yrs).

I just spent 15 mins trying to find my tracks and now have given up. This is so poor. What happened to the easy simple straight forward link on my old profile page. - My Tracks ? what is happening ?

It is called "usability testing". You missed that step. The new mapping software is the brainchild of some manager who does not have a clue. I learned a long time ago that if you have to spend $2 to keep an existing customer happy, you have to spend $5 to acquire a new customer. Really bad idea irritating your customers. You do realize that most customers who are unhappy do not complain. They just move on.

My wife finds the new map useless when trying to find my current location. Simply add numbers to the track like it was :)

Need updated maps in our area Cariboo Chilcotin.

Location pins should be numbered on mapping. I previously had spot connect and my wife could log in to see where I was on her iPhone. Now all she sees is dropped pins

The new topo map is terrible. Bring back the old high detail topo map

Allow your maps to be zoomed to 2 meters

In your menus and instructions please refer to the Spot units as "devices" and not "assets." I feel the word "asset" in this situation is an vague pretentious buzz word.

It will confuse a lot of people.

Do you refer to your cell phone as an asset? Do you call your smart home devices assets? Of course not.

I would like to see SPOT's new mapping application using reasonably up to date images. The image for the area where I keep my boat is at least 10 years out of date and shows the boat buried in inaccessible mangrove!. Current Google Earth imagery of the same location is dated 8/30/2019. The boatyard clearly shown on the Google Earth image was built and the whole area developed around 2010. Inexcusable!

The new format is quite interesting.
However the steps required to erase all previous tracks is similar to the count down for a space launch.
Waaaaayyyyy too complicated to get to the page!!!!!!!!!!
I had to phone tech support to get the answer and that took a 10 minute tutorial.
Come on folks,get this fixed!!!!

it's useless without trails from topo maps

The black tool bar on the left side of the tracking screen need to have the side bar (up and down) visible - black on black (stupid) make using the slide a guessing game.

Map presentation of message history should indicate direction when lines are draw between points. This will ease the understanding of the route taken.

You currently have the option to either watch Live view, with just single points, but no need to refresh, or history view, with lots of points and lines, but you have to manually refresh to see new ones.

Can you add an option to Live view to have a 'tail' of an adjustable number of points/time? For example, I want live view, along with the last hour of data for context which direction someone is traveling...that sort of thing.

Thanks for adding an export feature for map data...it was by luck I found it. Instead of it being in a submenu under a submenu under a submenu, place it on the results bar. A button for each: KML, GPX, PDF, Excel...simple but effective....

The sat view is really good, and being able to click 'next' and 'prev' etc on the pop-up is a 'nice one'. The accuracy of location is truly impressive.

Keep up the good work!

Peter