Welcome to My Voice for Globalstar and SPOT
We are dedicated to creating products that fit your life, keep you safe and bring you peace of mind when you are enjoying the world outside of cellular coverage. By working with UserVoice, we have created My Voice to let your voice be heard, gather your ideas for improvement, new products development and improved customer experience. While we cannot guarantee that any specific ideas will be implemented, we will ensure that your ideas and comments play a role in future updates, process and products.
Using My Voice
1 – Share your ideas. First check to see if it’s already been suggested and if so, vote for your favorites!
2 – If you have a new suggestion, submit it below.
3 – Ideas are reviewed for clarity, language and impact.
4 – If an idea has been considered for additional review, we’ll update its status.
My Voice for Globalstar and SPOT is a public forum, so we discourage you from providing any personal information within your ideas including account information.
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Routes showing timeline
I want is to see the route in a timely fashion. The new system has only dots connected which gives you a big spider net but in the old system the dots were numbered so you could follow the directions easily.
20 votes -
Simplify
Mapping is complicated and frustrating. Neither I, nor my viewers, want to spend hours trying to figure out how to use your new platform. Simplify things. The shared page should have some VERY SHORT instruction as to how to view things. The average viewer will likely give up trying to see where the asset is on a given day. Will likely not renew my subscription ( had it for nearly 10 yrs).
11 votes -
Now that my wife has used the new software for a while she wants you to know that she still hates it.
It is called "usability testing". You missed that step. The new mapping software is the brainchild of some manager who does not have a clue. I learned a long time ago that if you have to spend $2 to keep an existing customer happy, you have to spend $5 to acquire a new customer. Really bad idea irritating your customers. You do realize that most customers who are unhappy do not complain. They just move on.
15 votes -
Tracking Way Points must be Numbered on Historic Map
I use SPOT to track my Kayaking Adventures. On the old system, I could quickly look at a map, after an adventure and see my tracking way points, and they were numbered. I use a screen shot of each of my mapped adventures, to incorporate into my videos.
Please add a function, such that the # of the way point, can appear on the historic map (like it used to).
This is an important feature when teaching others, about the appropriate way to navigate.
Without the tracking # on the historic map, the map is useless to use.
Please add…
13 votes -
Numbered location pins
Location pins should be numbered on mapping. I previously had spot connect and my wife could log in to see where I was on her iPhone. Now all she sees is dropped pins
13 votes -
I would like to see better maps. At present I can only zoom to 50m
Allow your maps to be zoomed to 2 meters
3 votes -
Track Erasing
The new format is quite interesting.
However the steps required to erase all previous tracks is similar to the count down for a space launch.
Waaaaayyyyy too complicated to get to the page!!!!!!!!!!
I had to phone tech support to get the answer and that took a 10 minute tutorial.
Come on folks,get this fixed!!!!5 votes -
Don't use the word ASSETS to refer to Spot Devices
In your menus and instructions please refer to the Spot units as "devices" and not "assets." I feel the word "asset" in this situation is an vague pretentious buzz word.
It will confuse a lot of people.
Do you refer to your cell phone as an asset? Do you call your smart home devices assets? Of course not.
9 votes -
Map Tools
The black tool bar on the left side of the tracking screen need to have the side bar (up and down) visible - black on black (stupid) make using the slide a guessing game.
2 votes -
Include history 'tail' in live view
You currently have the option to either watch Live view, with just single points, but no need to refresh, or history view, with lots of points and lines, but you have to manually refresh to see new ones.
Can you add an option to Live view to have a 'tail' of an adjustable number of points/time? For example, I want live view, along with the last hour of data for context which direction someone is traveling...that sort of thing.
2 votes -
Do not hide export types, already difficult enough to find anything...
Thanks for adding an export feature for map data...it was by luck I found it. Instead of it being in a submenu under a submenu under a submenu, place it on the results bar. A button for each: KML, GPX, PDF, Excel...simple but effective....
4 votes -
See commnets below;
See comments by "jannadem" (3.13.20). New program is unnecessarily complicated to set up parameter and especially use by the casual computer used. I liked the old maps program but this one is veru UNuser friendly. THANKS TO ROBIN in your customer service group, who was patient, knowledgeable and professional and spent a long time with me on the phone, I can now get by with the basic features I need. Without her, no way. KUDOS TO ROBIN! At the very least, GLOBAL STAR needs to reconfigure this device and get ou a COMPLETE user manual that explains set-up (especially!) and…
8 votes -
I love the Sat view
The sat view is really good, and being able to click 'next' and 'prev' etc on the pop-up is a 'nice one'. The accuracy of location is truly impressive.
Keep up the good work!
Peter
7 votes -
Increase readability of route on the map
Increase readability of the route on the map
by allowing to hide events when zoomed out, but still keep all the vertices on the lines, so that the route itself always is as detailed as possible but not showing overlapping event symbols.
allow for filtering of events (ie do not show tracking events) but still show the lines as detailed as possible with all vertices.
the line between events must indicate the direction of time/movement by adding an arrow in the middle of each line. Some users suggest using numbering on the events, I believe using arrows gives a better…
1 vote -
Add Daylight Savings Time to SPOT Mapping
There is no automatic calendar-based adjustment for Daylight Savings Time in the web settings, nor is there an equivalent manually settable option. As noted in the "Time Zone Issues" posting below, this is confusing to message recipients and, in case of an emergency, could cause a really serious problem.,
5 votes -
Make topo maps available to SPOT Mapping
it's useless without trails from topo maps
2 votes -
The new topo map is terrible. Bring back the old high detail topo map
The new topo map is terrible. Bring back the old high detail topo map
1 vote -
Why is the new mapping system almost universally reviled in the reviews over the old system?
Why is this new mapping system getting such hugely poor reviews when compared to the old system??
6 votes -
Fire 'effective managers'. Make "export data" easily accessible.
Make 'export csv' option instead of Excel format. If you want to preserve Exel format, then make columns for Lat and Long separate, not lumped with comma separation within one cell. These data are not digestable for other software.
Add export as shape file and preserve time format.
Data in 'Activity report' are in reverse chronological order, whereas in the 'exported' to Excel form the chronology is normal. Make it consistent.
In kml export instead of <name> as the 'Asset name' use time stamp. In this case, in critical situation, the chronology would be visible without individual clicks.
Send 'effective…1 vote -
Integrate with SarTopo mapping
When tracking or otherwise I would like my Spot Gen3 to send my tracking location updates to my SarTopo map as a Locator.
1 vote
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