The sat view is really good, and being able to click 'next' and 'prev' etc on the pop-up is a 'nice one'. The accuracy of location is truly impressive.

Keep up the good work!

Peter

Why is this new mapping system getting such hugely poor reviews when compared to the old system??

In your menus and instructions please refer to the Spot units as "devices" and not "assets." I feel the word "asset" in this situation is an vague pretentious buzz word.

It will confuse a lot of people.

Do you refer to your cell phone as an asset? Do you call your smart home devices assets? Of course not.

Being able to access my tracks beyond the last 30 days is a huge improvement!

Frustrated with changes on the mapping platform and please have someone with expertise knowledge on mapping to call me.

I too have been a spot user for over 12 years. The majority of check-ins are for peace of mind for the family but also knowing I have help if I get in trouble. The new mapping system is far too complicated for the average person to check on someone. The old map was simple, login and you can see where the person is without having to go into 2-3 different selections. It would be nice to have the option to go back to the old version.

Bring back My Locations and the ability to delete what waypoints we want. The new web page is horribly cumbersome and hard to use

Location pins should be numbered on mapping. I previously had spot connect and my wife could log in to see where I was on her iPhone. Now all she sees is dropped pins

It is called "usability testing". You missed that step. The new mapping software is the brainchild of some manager who does not have a clue. I learned a long time ago that if you have to spend $2 to keep an existing customer happy, you have to spend $5 to acquire a new customer. Really bad idea irritating your customers. You do realize that most customers who are unhappy do not complain. They just move on.

Add a link to the new share page to log into my account so I can easily delete my old paths. The old page had a company logo I could click on to take me to the main Find Me Spot page and then log into my account

We use SPOT for tracking assets, and are developing software to work with the API. It would be helpful to have a simulated API to work with for software development (our spots often do not move, so it is hard to have a stream for software testing).

There is no automatic calendar-based adjustment for Daylight Savings Time in the web settings, nor is there an equivalent manually settable option. As noted in the "Time Zone Issues" posting below, this is confusing to message recipients and, in case of an emergency, could cause a really serious problem.,

Please update your documentation to indicate what alerts are available on the different assets (device) and what is the difference between a basic and advanced alert.

It would be easier to operate and use the position and events list if it had a side slide bar.

Go back to old format do not need new features

Update your satellite imagery. The image of Mystic River Connecticut is sometime well before 4/22/2018 (which is the Google Maps Date for this imagery) - my guess is 2016 or earlier.