Welcome to My Voice for Globalstar and SPOT

We are dedicated to creating products that fit your life, keep you safe and bring you peace of mind when you are enjoying the world outside of cellular coverage. By working with UserVoice, we have created My Voice to let your voice be heard, gather your ideas for improvement, new products development and improved customer experience. While we cannot guarantee that any specific ideas will be implemented, we will ensure that your ideas and comments play a role in future updates, process and products.

Using My Voice
1 – Share your ideas. First check to see if it’s already been suggested and if so, vote for your favorites!
2 – If you have a new suggestion, submit it below.
3 – Ideas are reviewed for clarity, language and impact.
4 – If an idea has been considered for additional review, we’ll update its status.

My Voice for Globalstar and SPOT is a public forum, so we discourage you from providing any personal information within your ideas including account information.

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  1. MAPPING

    I'm using your services since 2014 and this new Mapping styles does not make any sense. It is taking to much time to figure out things, and you have too many options that I don't want, don't need and too much useless information. What I want is to see the route in a timely fashion. The new system has only dots connected wich gives you a big spider net but in the old system the dots were numbered so you could follow the directions easily. This new system is useless, can't be navigated and
    I don't even know it is…

    12 votes
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    1 comment  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  2. Would like the mapping platform to be user friendly

    Frustrated with changes on the mapping platform and please have someone with expertise knowledge on mapping to call me.

    13 votes
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    7 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  3. Now that my wife has used the new software for a while she wants you to know that she still hates it.

    It is called "usability testing". You missed that step. The new mapping software is the brainchild of some manager who does not have a clue. I learned a long time ago that if you have to spend $2 to keep an existing customer happy, you have to spend $5 to acquire a new customer. Really bad idea irritating your customers. You do realize that most customers who are unhappy do not complain. They just move on.

    10 votes
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    1 comment  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  4. Tracking Way Points must be Numbered on Historic Map

    I use SPOT to track my Kayaking Adventures. On the old system, I could quickly look at a map, after an adventure and see my tracking way points, and they were numbered. I use a screen shot of each of my mapped adventures, to incorporate into my videos.

    Please add a function, such that the # of the way point, can appear on the historic map (like it used to).

    This is an important feature when teaching others, about the appropriate way to navigate.

    Without the tracking # on the historic map, the map is useless to use.

    Please add…

    9 votes
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    1 comment  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  5. Simplify

    Mapping is complicated and frustrating. Neither I, nor my viewers, want to spend hours trying to figure out how to use your new platform. Simplify things. The shared page should have some VERY SHORT instruction as to how to view things. The average viewer will likely give up trying to see where the asset is on a given day. Will likely not renew my subscription ( had it for nearly 10 yrs).

    5 votes
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    1 comment  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  6. Numbered location pins

    Location pins should be numbered on mapping. I previously had spot connect and my wife could log in to see where I was on her iPhone. Now all she sees is dropped pins

    9 votes
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    0 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  7. 10 votes
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    0 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  8. Don't use the word ASSETS to refer to Spot Devices

    In your menus and instructions please refer to the Spot units as "devices" and not "assets." I feel the word "asset" in this situation is an vague pretentious buzz word.

    It will confuse a lot of people.

    Do you refer to your cell phone as an asset? Do you call your smart home devices assets? Of course not.

    8 votes
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    2 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  9. I love the Sat view

    The sat view is really good, and being able to click 'next' and 'prev' etc on the pop-up is a 'nice one'. The accuracy of location is truly impressive.

    Keep up the good work!

    Peter

    7 votes
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    1 comment  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  10. Track Erasing

    The new format is quite interesting.
    However the steps required to erase all previous tracks is similar to the count down for a space launch.
    Waaaaayyyyy too complicated to get to the page!!!!!!!!!!
    I had to phone tech support to get the answer and that took a 10 minute tutorial.
    Come on folks,get this fixed!!!!

    3 votes
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    1 comment  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  11. Why is the new mapping system almost universally reviled in the reviews over the old system?

    Why is this new mapping system getting such hugely poor reviews when compared to the old system??

    6 votes
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    Merged  ·  1 comment  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  12. Add Daylight Savings Time to SPOT Mapping

    There is no automatic calendar-based adjustment for Daylight Savings Time in the web settings, nor is there an equivalent manually settable option. As noted in the "Time Zone Issues" posting below, this is confusing to message recipients and, in case of an emergency, could cause a really serious problem.,

    4 votes
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    0 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  13. Data Storage Duration Improvement

    Being able to access my tracks beyond the last 30 days is a huge improvement!

    7 votes
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    0 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  14. See commnets below;

    See comments by "jannadem" (3.13.20). New program is unnecessarily complicated to set up parameter and especially use by the casual computer used. I liked the old maps program but this one is veru UNuser friendly. THANKS TO ROBIN in your customer service group, who was patient, knowledgeable and professional and spent a long time with me on the phone, I can now get by with the basic features I need. Without her, no way. KUDOS TO ROBIN! At the very least, GLOBAL STAR needs to reconfigure this device and get ou a COMPLETE user manual that explains set-up (especially!) and…

    5 votes
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    0 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  15. Go back to the old mapping style

    I too have been a spot user for over 12 years. The majority of check-ins are for peace of mind for the family but also knowing I have help if I get in trouble. The new mapping system is far too complicated for the average person to check on someone. The old map was simple, login and you can see where the person is without having to go into 2-3 different selections. It would be nice to have the option to go back to the old version.

    5 votes
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    Merged  ·  1 comment  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  16. Do not hide export types, already difficult enough to find anything...

    Thanks for adding an export feature for map data...it was by luck I found it. Instead of it being in a submenu under a submenu under a submenu, place it on the results bar. A button for each: KML, GPX, PDF, Excel...simple but effective....

    2 votes
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    0 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  17. Merge Spot contacts + waypoints with new Spot Maps

    Merge/Sync Spot contacs + waypoints in the devices settings with new Spot Maps contacts and places. Acutally i have to maintain the same contacts and waypoints twice.
    The waypoint creation in the device settings screen is horrorable bad!!

    2 votes
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    0 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  18. Make topo maps available to SPOT Mapping

    it's useless without trails from topo maps

    1 vote
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    0 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  19. Bring back MY LOCATIONS so we can delete what waypoints we want.

    Bring back My Locations and the ability to delete what waypoints we want. The new web page is horribly cumbersome and hard to use

    5 votes
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    Merged  ·  0 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
  20. 1 vote
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    0 comments  ·  SPOT Mapping  ·  Flag idea as inappropriate…  ·  Admin →
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