Welcome to My Voice for Globalstar and SPOT

We are dedicated to creating products that fit your life, keep you safe and bring you peace of mind when you are enjoying the world outside of cellular coverage. By working with UserVoice, we have created My Voice to let your voice be heard, gather your ideas for improvement, new products development and improved customer experience. While we cannot guarantee that any specific ideas will be implemented, we will ensure that your ideas and comments play a role in future updates, process and products.

Using My Voice
1 – Share your ideas. First check to see if it’s already been suggested and if so, vote for your favorites!
2 – If you have a new suggestion, submit it below.
3 – Ideas are reviewed for clarity, language and impact.
4 – If an idea has been considered for additional review, we’ll update its status.

My Voice for Globalstar and SPOT is a public forum, so we discourage you from providing any personal information within your ideas including account information.

  • Hot ideas
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  • My feedback
  1. Enable Firmware Update on iPad, Tablet or Smartphone

    Explain UP FRONT that the download wil NOT work with an iPad or other tablet. I spent lots of time trying to download it to my iPad without success, only to learn from the customer service rep that I needed a laptop or desktop. Is that really necessary? Think about the fact that your users are generally on the move—which means we don’t have a desktop for sure, and may not even have a laptop.

    4 votes

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    2 comments  ·  Firmware  ·  Flag idea as inappropriate…  ·  Admin →
  2. Properly Secure the device updater

    The device updater does not allow you to paste a password in when logging in. This means you cannot use a password app to manage a complex password and people will use less secure passwords. This is a horrible practice that is extremely insecure.

    1 vote

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    0 comments  ·  Firmware  ·  Flag idea as inappropriate…  ·  Admin →
  3. Firmware Updater Compatible with iPad

    Can you not make the firmware updates compatible with iPad or iPhone? Very few people use iMac anymore

    2 votes

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    1 comment  ·  Firmware  ·  Flag idea as inappropriate…  ·  Admin →
  4. Firmware via fax machine

    No, I don't have a fax machine.
    No, I don't have a landline.
    No, I don't have WIndows or Mac.
    No, I don't have a Linux installation.
    Yes, I do have Android, IOS and Chrome OS.

    I am able to meet all my computing/access needs except updates to an old Garmin and SpotX.

    Surely you are more creative and relevant than Garmin.

    1 vote

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    0 comments  ·  Firmware  ·  Flag idea as inappropriate…  ·  Admin →
  5. Firmware update from Linux

    Please share instructions on how to update from Linux.
    Otherwise I am bound to use the old version of firmware

    4 votes

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    3 comments  ·  Firmware  ·  Flag idea as inappropriate…  ·  Admin →
  6. SPOT Gen 3 updater can't be executed on a Mac Catalina 10.15.5

    Using Mac Catalina 10.15.5. When opening the Updater software, get error message saying Apple can't validate the software and will not continue.

    1 vote

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    Merged  ·  0 comments  ·  Firmware  ·  Flag idea as inappropriate…  ·  Admin →
  7. Device updating

    Have you considered a way to update the firmware in a spot device without requiring a laptop? 2-3 cable options to go from a smart phone to the device would make it much more convenient to update the firmware.

    1 vote

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    0 comments  ·  Firmware  ·  Flag idea as inappropriate…  ·  Admin →
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