Welcome to My Voice for Globalstar and SPOT

We are dedicated to creating products that fit your life, keep you safe and bring you peace of mind when you are enjoying the world outside of cellular coverage. By working with UserVoice, we have created My Voice to let your voice be heard, gather your ideas for improvement, new products development and improved customer experience. While we cannot guarantee that any specific ideas will be implemented, we will ensure that your ideas and comments play a role in future updates, process and products.

Using My Voice
1 – Share your ideas. First check to see if it’s already been suggested and if so, vote for your favorites!
2 – If you have a new suggestion, submit it below.
3 – Ideas are reviewed for clarity, language and impact.
4 – If an idea has been considered for additional review, we’ll update its status.

My Voice for Globalstar and SPOT is a public forum, so we discourage you from providing any personal information within your ideas including account information.

  • Hot ideas
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  • My feedback
  1. RECLAMAÇÃO

    No mês de julho 2018 entrei em contato com o site para ativar meu rastreador pessoal SPOT GEN 3 e no momento questionei se teria desconto a vista, o que não foi dado, me cobrando 599 reais pelo contrato de um ano, hoje entretanto, vejo na pagina promoção de 25% de desconto com valor de 449,25 reais, me sinto lesado, pois ainda nem paguei minha fatura, entrei em contato com o protocolo 87328081, não fizeram nada, vou para o PROCON e ajuizar causa no TJMG PEQUENAS CAUSAS, estou indignado com essa injustiça.

    1 vote
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  2. Each alternate year I try to reactivate my SPOT Communicator it has issues eg no longer recognises the ESN or Authority code.

    Re-activiation, & Contact: phone contact is also problematic as you don't seem to be available in Aust Business hours & now if I try to ring tonight (Fri Aust time) hopefully you may be available to rectify the activation issue. Rick Lovegrove ESN-8221736?

    1 vote
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    0 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
  3. Banking

    Your account numbers do not work with online banking. You can not have a decimal in the number. Simply removing the decimal does not fix the problem. It is very difficult to pay my bill.

    1 vote
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  4. Train customer service to address email queries.

    I have been waiting for a promised refund since May 11th 2018.

    1 vote
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  5. Distance From Last Location Pin

    I would like distance from last location pin to show up on my locations.

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  6. new product icon?

    Why is there not a link to the products page on our account page?

    Tony

    1 vote
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  7. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. All coordinate please

    Hello. it would be good if the geographic coordinates appear on the written text messages. there are many phones that do not have the technologies advanced enough to open the graphic side of your shipments. your platform is great, but you have to think that all people have access to these valuable numbers. thanks, long life to spot

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. shared page readability

    Newbie friends have found my shared page hard to read/understand. So do I.

    The large orange teardrop-shaped markers overlap and obscure themselves and the map. Add an option to reduce them to tiny points.
    The waypoints are numbered on the map, but the list at left does not include these numbers. Might help if it did.

    The "terrain" checkbox does not show until you hover on the "map" checkbox. This makes it easy for newbies to miss.

    The big orange connector lines can also get in the way. Make them optional, too?

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Customer be able to edit Share

    I currently have three shared group locations all name "Family". You do not allow me to delete two inactive locations and I cannot edit who is in a group location.

    2 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  11. please see below

    can you please tell me how many minutes we have used to date on our contract?
    no where on myaccount.globalstar can I see usage.
    Acct.#1.50283540
    please email number of minutes used.
    thank you
    Barry Andrews

    1 vote
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  12. Show my phone location on your map when I am logged into your app like google, MTB Project and Avenza.

    I lost my keys in an area with little to no cell service. Would have been great to have sent my wife a check in text and have her log in and see her location compared to my last communication. This could also be helpful in S and R situations.

    1 vote
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  13. 3 votes
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  14. More consistent posting of check ins

    Today I did a checkin which shows on the app but no one got it.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Customer Service --- Five Star Service -- Brice Peters

    One of your Technicians Brice Peters proved excellent customer service today.

    He broke down a my one problem into logical pieces and we solved the issue with my Spot Device Updater 2.0 on my computer and my Spot 3 not update firmware.

    1 vote
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    0 comments  ·  Phone  ·  Flag idea as inappropriate…  ·  Admin →
  16. A non movement alarm after _______ (to be set by user) minutes.

    I know this would take a different unit but I think it is the way of the future for single field workers. My company is on the verge of not letting us use these though because of the "heart attack scenario". I track and monitor wildlife and the beacons we have for them send out a "mortality signal" after a period of non-movement.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. recarga de 100 minutos

    Retornar com a recarga de 100 min

    1 vote
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    0 comments  ·  SPOT My Account  ·  Flag idea as inappropriate…  ·  Admin →
  18. Marine Charts

    You guys need Navionics marine charts so depth and obsticles can be viewed during the trace. This would help me know if someone grounds by boat.

    There guys do it and I know Navionics has an API.

    http://dotando.com/index.php/2016/05/12/introducing-dotmobile-watercraft-tracking/

    2 votes
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    0 comments  ·  SPOT Trace  ·  Flag idea as inappropriate…  ·  Admin →
  19. Produce an installation program that works !!

    Here’s an idea : how about creating an application update tool that works !! Failing that, maybe you could provide a support service that actually provides support ....

    2 votes
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  20. Share pages should show tracks/messages saved prior to the creation of the Share page

    If I go on an adventure on the weekend, and create a share page on Monday, it won't show the tracks from the weekend...but I think it should.

    1 vote
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
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