Welcome to My Voice for Globalstar and SPOT

We are dedicated to creating products that fit your life, keep you safe and bring you peace of mind when you are enjoying the world outside of cellular coverage. By working with UserVoice, we have created My Voice to let your voice be heard, gather your ideas for improvement, new products development and improved customer experience. While we cannot guarantee that any specific ideas will be implemented, we will ensure that your ideas and comments play a role in future updates, process and products.

Using My Voice
1 – Share your ideas. First check to see if it’s already been suggested and if so, vote for your favorites!
2 – If you have a new suggestion, submit it below.
3 – Ideas are reviewed for clarity, language and impact.
4 – If an idea has been considered for additional review, we’ll update its status.

My Voice for Globalstar and SPOT is a public forum, so we discourage you from providing any personal information within your ideas including account information.

  • Hot ideas
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  • My feedback
  1. True north option

    Hello, so I would like you to make a change to your navigation tab. would it be possible to add the option'TRUE NORTH 'in the REFERENCE FOR NORTH tab. The reason is that, when one works with a compass that has been preset with a 20 degree declination for example, it is the option that comes closest in this circumstance. Garmin gps are equipped with this option. thank you in advance and I like my spotX.

    2 votes
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    1 comment  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  2. ability to end billing from website

    i cannot find a way to remove my master card from billing, I also see no way to end billing and stop all services. I have been on hold for some time to attain this now. very frustrating. it is doubtful we will use globalstar in the future because of this.

    27 votes
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    3 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
  3. Be able send a SMS to SPOTX from sharepage

    while people are viewing share page have the ability to share message back to the spotx. weather via email or SMS.

    5 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  4. 79 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. FIX Spot X incompatibility with Inmarsat and Iridium Devices

    We originally had a Global Star Sat. Phone. When they discontinued their Monthly Service Plans and forced yearly contacts on us the phone became cost prohibitive as it was only need 3-4 months a year. Global Star suggested the Spot X as an alternative.
    Having just text capability to our remote ranch would be acceptable so we chose the Spot X. However, our Partners have Inmarsat devices. We just found out that your device (Spot X) is incompatible with both the Inmarsat and Iridium devices even though we can text to them using regular cell phone service when its’ available. …

    1 vote
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  6. FIX Spot X incompatibility with Inmarsat and Iridium Devices

    We originally had a Global Star Sat. Phone. When they discontinued their Monthly Service Plans and forced yearly contacts on us the phone became cost prohibitive as it was only need 3-4 months a year. Global Star suggested the Spot X as an alternative.
    Having just text capability to our remote ranch would be acceptable so we chose the Spot X. However, our Partners have Inmarsat devices. We just found out that your device (Spot X) is incompatible with both the Inmarsat and Iridium devices even though we can text to them using regular cell phone service when its’ available. …

    1 vote
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  7. Built in stand for SpotX

    SpotX requires the antenna be upright. Most things like stumps ,tables and other things we would normally set Spot down on to send a message are flat. Standing spot is somewhat of a pain in the butt. I taped a triangle shaped piece of plastic to the back of mine

    7 votes
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    2 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  8. Allow firmware update over the air

    I only use smartphones and tablets, so I cannot download the firmware updater to update my device. I always need to do this using someone else's computer.
    Allowing device firmware to be updated over the air would be great.

    86 votes
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  9. Please make the SOS big field also profile dependent.

    I use a lot of different profiles, works nice as I go places every year again. In every profile the values I fill in change with the profile.

    Please make the SOS big field also profile dependent.
    Here I fill in the insuarance stuff which stay the same, but also info about the guide of the group, which is profile dependend.

    Thanks for listening, Hans.

    1 vote
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  10. PLEASURE BOAT TOWING SERVICE WHEN OUT OF CELL RANGE.

    GET EITHER TOWBOAT US OR SEA TOW ON BOARD SO WE CAN GET A TOW FROM THEM IF WE ARE OUT OF CELL RANGE. THEY CAN REQUIRE AN ADDITIONAL, EACH TIME, FEE FOR THIS OPTIONAL SERVICE.

    1 vote
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    0 comments  ·  SPOT Gen3  ·  Flag idea as inappropriate…  ·  Admin →
  11. Allow more contacts to be stored on the device

    You allow over 200 waypoints but only 70 contacts. I will never use that many waypoints. More contacts would be great

    6 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  12. Globalstar monthly billing improvements

    If there is a missed payment for any reason, please include the past due amount in the following month’s charges.

    If the customer does not have an email address, please send a physical letter asking to update the credit card information if there is a missed payment.

    1 vote
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    0 comments  ·  Phone  ·  Flag idea as inappropriate…  ·  Admin →
  13. Instructions on how to use SOV

    I just added the SOV service, and had to call tech support to figure out how to use it. On the device setting page, it has me "UPDATE YOUR SPOT S.O.V. PROFILE" with two phone numbers, but no explanation about whether I should include the SPOT device number or a cell number or my emergency contact's phone number. Please include instructions on that page.

    Your tech person explained, but also said that the Nation Safe Drivers may not know that my SPOT device is text only, so I should include a cell number. Since you have a contract with them,…

    2 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  14. Video on how to use the Compass

    in-depth video on how the compass works and how to use it on the SPOTX.

    7 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  15. Move the cookie pref button

    I can’t click on the register button due to the cookie button on my mobile phone and it is incredibly frustrating.

    21 votes
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    13 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Allow Spot to Spot comm included like predefined messages

    If messages between Spot devices were included like predefined messages(no cost) then friends of people with Spot would be more likely to purchase Spot to communicate with each other

    5 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  17. External antennae for vehicles

    I live in Wyoming. I use my SPOTX while out in the bush.. I really need an external antennae.. Right now I have Velcro on the A-pillar of my truck and still lose tracking points.

    4 votes
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    0 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  18. SpotX upgrade

    When powering down it sometimes will goto another screen that says active processes and you need to push enter again to shut down. Not a problem if you can see it. But if you are in a dark tent with the backlight on, when you push power off the backlight goes out not allowing you to see if it actually powered off or if it is holding on the active processes screen

    8 votes
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    4 comments  ·  SPOT X  ·  Flag idea as inappropriate…  ·  Admin →
  19. Allow multiple device activation in my spot account.

    Allow multiple device activation instead of one by one.

    3 votes
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    0 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
  20. Contact number

    Wont let me both hold the account and be the primary contact even though i selected to not be the user

    3 votes
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    1 comment  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
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